Eightfold AI vs. LinkedIn Talent Solutions vs. UKG Pro

Eightfold [AI] is great to bolt onto an ATS that isn't meeting your needs to search for candidates, refresh candidate data, or use AI to match candidates to your requisitions. It capitalizes on the data that you pull into your existing system. It is not a sourcing tool in that it doesn't go out and web crawl for candidates to match your requirements. Your TA team will still need to pull candidates into the pipeline but Eightfold's AI does a great job matching candidates to your open requisitions.

Incentivized

LinkedIn Talent Solutions is the best way to search & find qualified candidates. For profiles with fewer qualifications, there is often little information filled in by the candidates (only job titles) and it takes a lot more phone screening to find the candidate with all the required skills. The statistics tab helps you learn more about our use of the platform and what our response rates are. The saved searches are really convenient and help us to easily expand our network of candidates.

Incentivized

I would say, well, I don't want to focus on less appropriate. I want to be well suited. I really feel like if the transparency with our count rep and then just diving in onto how to problem solve and how to troubleshoot, I think that's most important with that.

Incentivized

• Data driven decision support
• True AI
• State-of-the-art user interface
• Avoid unconscious bias
• Leverage data insights for strategic workforce planing
• Match talent for opportunities
• Integrate in HR TA and TM processes
• Reduce costs
• Increase efficiency

Incentivized

• UI - Pretty easy to navigate once you get the hang of it.
• Large platform of candidates. I can't find a better platform for finding professional candidates
• Ability to post jobs - easy to use. Attracts more of the right qualified candidates than any platform that I have posted on.

Incentivized

• UKG has an amazing support team to reach out to if assistance is needed
• All add-ons of UKG Pro integrate seamlessly making it a powerful software program
• UKG Pro is very configurable to meet the specific needs of companies
• It is easy to use and navigate
• The mobile app is loved by all employees and provides on-demand access
• The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
• The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.

Incentivized

• They could improve with integration across all features within ATS, CRMs, etc. Whenever you send out messages through Eightfold, it does not show that in other CRMs, ATS' - it pulls information from them but it does not export it back to those channels.
• Calibration on candidate skills, profiles, education, etc. need improvement. They still pull current employees at our company and others who are in process - thus creating a lot of confusion from a Talent Acquisition side.
• User Experience does need some additional help - but it's a work in progress.

Incentivized

• The cost is significant, especially for the more robust options
• You can't easily collaborate with team members unless they have a license as well
• Support tickets can take awhile to resolve, I've had one (bug with spend tracking) that took 2 months to resolve

Incentivized

• Onboarding and recruiting need an environment that is more stable and dependable.
• Core Benefits could be enhanced to allow OE and LE events via the mobile app.
• Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
• Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.

Incentivized

It is good but needs improvements.

Incentivized

We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.

Incentivized

It gets the job done, but not with a few deep sighs. Once you know where stuff lives, it's manageable, but the first learning curve is steep, some menus feel buried. However, it's consistent, reliable and doesn't crash on me, which counts for a lot. With a little UI glow up it could push into a 9 zone.

Incentivized

For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages

Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.

Incentivized

The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows

Incentivized

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

Incentivized

Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.

Incentivized

Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.

Incentivized

Eightfold [AI] does a much better job at matching talent to new positions and provides a match score which the Salesforce program I used at a staffing agency did not do. Eightfold AI doesn't have an applicant tracking system, which I would like to see in the future.

Incentivized

I think the main thing about Linkedin is how global it has become. People might not know of other tools but they know about LinkedIn and everyone wants to be there or is learning that they have to be there to get good opportunities and build a network by using social platforms that aren't just focused on the social aspect.

Incentivized

We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.

Incentivized

The UltiPro HRMS platform offers Flexibility & Accessibility. We are able to add a component company to our existing profile with ease. UltiPro provides a step-by-step guide to component company implementation. The process was flawless! the HRMS homepage is customizable. We place a large amount of data on our HRMS homepage for employees to view and print, regardless of their location, as long as they have internet access. The Human Resources Department no longer prints and distribute Employee Handbooks, Policies & Procedures, and Group Health SPDs, as this information is available on HRMS.

Incentivized

• I believe there will be many positive impacts, but I have only used it for about a week so I don't have any real results to report yet.

Incentivized

• The majority of our ROI come from referrals, but LinkedIn Talent Solutions has also helped us find candidates. If they referral doesn't pan out, then Workable is usually next, followed by LinkedIn.
• LinkedIn Talent Solutions has gotten more expensive and has eliminated the Small Business offering so we did not renew. It just became to costly based on the ROI.
• Clients always like that we have access to post jobs to LinkedIn Talent Solutions because they consider LinkedIn legitimate and professional.

Incentivized

• Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
• With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.

Incentivized