Emplifi Social Commerce Cloud vs. Enveu

Emplifi's support and commercial teams are always available and ready to give support. Emplifi is also open to test new use cases, even though they are beyond contractual terms. That is amazing. They need to work on the processes to guarantee a streamlined integration with customers' technology, offering more options to those willing to develop in-house their solutions, and to keep an accurate reporting on time.

Incentivized

Enveu helps with the Digital transformation of our content business. I neither have time to focus on technology, nor the bandwidth. Hence, Enveu helps me with their experience cloud software and takes care of the technology part so that I can focus on my business.

• The UGC platform is intuitive and easy to use
• The UGC platform offers multiple methods for obtaining content
• The UGC platform makes it easy to implement galleries in emails

Incentivized

• Customer support
• Easy to use platform
• Different types of monetization options
• Easily change the layouts of the application

• The Pixlee Integration needs a lot of work in my opinion.
• Influencer/Creator reporting
• The app is not very user friendly in my opinion.
• Options to get push notifications/texts if a post does not go live when expected (I'm not always checking my work email on the weekends)

Incentivized

• More customisable layouts

We found the UGC component of Emplifi to be relatively intuitive and easy for new users to adopt, resulting in increased usage and efficient time spent on the platform. Increased adoption impacted our overall marketing programs because we are able to find better/more images and use them to support our messages and campaigns.

Incentivized

We selected Live Advisor Go In Store because at that moment, it was complete and more useful. However now our brands are looking for something different, something that will help the Live Advisor to make things better and easier. We are looking for solutions more into 1 to 1 chat and AI and customer care. We expect to have new technologies that give more personalized experiences to our customers while also helping our live advisors to sell more without interrupting their work in the stores.

• Live stream even if we have it included, we are not using it which is very sad, this is because our business does not have the time to create new content and we are not getting inspiration nor ideas
• Live advisor is great to get more users and more traffic however in terms of CR and ROI is very low. We are considering not having it because it is giving more work to our in-store assistants and is not returning any investment.

• Less time taken to create platform
• They handled technology, hence we focused on our business