Likelihood to Recommend Emplifi's support and commercial teams are always available and ready to give support. Emplifi is also open to test new use cases, even though they are beyond contractual terms. That is amazing. They need to work on the processes to guarantee a streamlined integration with customers' technology, offering more options to those willing to develop in-house their solutions, and to keep an accurate reporting on time.
Read full review I guess it's good for house-type consumer goods or food. Not very good for the type of products I sell or anything that might be commercial in nature or B2B. At this point, I like it for backlinks and that's about it. Because of their hyper-restrictive TOS, It really does not have any other value for me.
Read full review Pros The UGC platform is intuitive and easy to use The UGC platform offers multiple methods for obtaining content The UGC platform makes it easy to implement galleries in emails Read full review It is very easy to create a "Pin" and insert it into a predetermined category. It is very easy to insert a destination URL in a "Pin". It is very easy to insert some quick, concise copy into a "Pin". Read full review Cons The Pixlee Integration needs a lot of work in my opinion. Influencer/Creator reporting The app is not very user friendly in my opinion. Options to get push notifications/texts if a post does not go live when expected (I'm not always checking my work email on the weekends) Read full review The Pinterest interface is an organizational horror show. It is very easy to get lost when moving from one module to another. They appear to have brutally bad internal communications between departments. After inserting their "tag" onto my site they looked at my prouduct line and decided it violated their TOS. OK, I get that. As I said earlier, a lot of social media companies have an issue with hemp-based products. I deleted the tag and now they keep reminding me that I need to install the tag so they can complete the process to make me a verified merchant. Hey Pinterest, figure it out1 Not that hard! Their online seminars are a joke. They are nothing more than cheerleading sessions for Pinterest true-believers. If you want to actually learn something about online marketing avoid their seminars. BTW, Pinterest is not good with criticism of any type. I tried constructive criticism and got whacked from their mailing list. I can;t imagine how they might react to the above comments. Read full review Usability We found the UGC component of Emplifi to be relatively intuitive and easy for new users to adopt, resulting in increased usage and efficient time spent on the platform. Increased adoption impacted our overall marketing programs because we are able to find better/more images and use them to support our messages and campaigns.
Read full review Alternatives Considered We selected Live Advisor Go In Store because at that moment, it was complete and more useful. However now our brands are looking for something different, something that will help the Live Advisor to make things better and easier. We are looking for solutions more into 1 to 1 chat and AI and customer care. We expect to have new technologies that give more personalized experiences to our customers while also helping our live advisors to sell more without interrupting their work in the stores.
Read full review I really haven't found any other product like Pinterest so I can't make a comparison. The sad thing about Pinterest is it has a lot of potential value for business people and companies and could/should be doing a lot better. Unfortunately, they perpetually get in their own way, over and over and over again.
Read full review Return on Investment Live stream even if we have it included, we are not using it which is very sad, this is because our business does not have the time to create new content and we are not getting inspiration nor ideas Live advisor is great to get more users and more traffic however in terms of CR and ROI is very low. We are considering not having it because it is giving more work to our in-store assistants and is not returning any investment. Read full review No real tangible ROI either way. I minimize my time investment partly because of their TOS and partly because their interface is so disorganized. Read full review ScreenShots Emplifi Social Commerce Cloud Screenshots