Epic MyChart vs. Kareo Engage

While not perfect, it is one of the easier-to-use electronic health record systems that I have used thus far.

Incentivized

The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.

Incentivized

• Collecting payments for bills
• Providing patient data for analysis
• Continuous updates of their UI
• Integrating different tools like virtual visits, SmartExam

Incentivized

• Patient communications: being able to send patients text messages has been a great benefit.
• Kareo sends out appointment reminders for us which saves our employees time.

Incentivized

• Slow communication form for private messaging, could add a live chat feature option.
• Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider.
• Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally.

Incentivized

• There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
• It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.

Incentivized

Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.

Incentivized

More market share, so people are more used to Epic MyChart.

Incentivized

We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.

Incentivized

• It allows me to better decision about my health
• It allows me to show my medical records to friends and family that are in the medical field
• Makes it easy to have one location for all medical records

Incentivized

• We have not been using it long enough to know an answer to this.

Incentivized