ETQ Reliance QMS vs. Intellect

ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.

Incentivized

Intellect is a great system for integrating QMS in your company. It has all the necessary tools to consolidate all QMS actions. System has preconfigured applications, that will help and provide "soft start" for implementation. The more you work with Intellect, then the more aware you are how easy and helpful this system is. No code platform is a great option for advanced users - to improve preconfigured apps or to create new ones, perfectly suited for your needs!

• Document control: love the workflow process.
• On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
• Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
• Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.

Incentivized

• Great support team
• Ease of use
• Organization of data
• Expert reporting

Incentivized

• New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate.
• Better mobile platform
• Better Data visualization

Incentivized

• Training guides would be beneficial
• More videos showing workflows and some customization

Incentivized

At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).

Incentivized

Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.

Incentivized

No comparison with the huge improvement Intellect is compared to the software we were using in the past. Night and Day difference.

Incentivized

• Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
• Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
• Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.

Incentivized

• Leading us from ISO 9001:2015 towards AS9110
• Established base for QMS
• Allows QMS to better manage responsibilities

Incentivized