Fischer Identity as a Service vs. Symantec IT Management Suite

Fischer is well suited for the use case scenarios where an institution has not previously used any identity management and needs to quickly provide services to meet regulatory or other deadlines. It also works well when you can implement in smaller batches of user accounts and grow over time. We have found it less appropriate for cases where we have needed to set up on-off temporary or special access. Fischer has worked with us on out-of-band provisioning but we had to pay for extra Fischer professional services to make that work.

Incentivized

The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.

Incentivized

• Integration with ERP
• Integration with Account Directory
• Integration with Office 365
• Password Reset Portal

Incentivized

• End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
• Application usage reporting on what software is being used and how much - broken down by site, department and user.
• 5% of managed workstations were patched.
• IT lifecycle reports were automated with live inventory feeds to enable purchase reports.

Incentivized

• Reducing the frequency (twice a month) of scheduled outages. But I believe they are making progress toward developing a more robust cloud infrastructure that will eliminate the need for such frequent downtimes.
• There are some less than intuitive administration tools, which could be improved. Fisher is always willing to help us when we don't understand the proper way to configure using the tools.
• I would like a streamlined way to move changes from our test environment into our production (live) environment instead of having to duplicate the effort.

Incentivized

• Increased memory consumption
• Older machines can not support the program

Incentivized

I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.

Incentivized

With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.

Incentivized

It does deliver as advertised, provided you do your homework and understand the expected outcome before going live. Poor planning can turn the project into a nightmare. It can save the company a good deal of man hours and money by bringing about identity management automation, a self-service portal, and customizable email notifications for all of the identity owners and other stakeholders. For example, you can inform your HR team upon successful account creation and disablement. You can proactively reach out to users informing them about their account extirpation status, etc.

Incentivized

We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.

Incentivized

• Fischer has had a positive impact by providing self-serve identity and password management tools that our constituents can use at their convience, not tied to our operational hours.
• Fisher Identity as a Service has been a significant cost, but it is anticipated that it saves our students significant time and effort that they can better dedicate to their academic pursuits.
• Negative initial reaction--as this was a new way of doing things, there was a period of confusion among our college constituent that required additional communication and instruction

Incentivized

• Reduction of virus infections
• Greater clarity in the reports
• Monitoring the network and infra

Incentivized