What users are saying about
12 Ratings
9 Ratings
12 Ratings
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Score 5.8 out of 100
9 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Fond is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.8

Fond

98%
4 Ratings
9.0

Maestro

90%
2 Ratings

Likelihood to Renew

Fond

N/A
0 Ratings
7.0

Maestro

70%
1 Rating

Support Rating

Fond

N/A
0 Ratings
10.0

Maestro

100%
2 Ratings

Likelihood to Recommend

Fond

Fond is a great way to incentivize your sales team during contests and rewards for top performers. Also, a great way to incentivize your partners such as referral sources and clients. I can’t think of anything where it’s not really appropriate as an offering. Great offering for employee vacation perks.
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Madison

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
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Pros

Fond

  • Provides a long list of alternatives that make it easy to use your Fond points for the product/services you truly care about.
  • Very easy to redeem; select what you want to receive, and click redeem with the points/dollars requested. Typically, gift cards are provided within seconds.
  • Regularly rotate offerings so that you have many options throughout the year.
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Madison

  • Easy progress reports using a type of "mail merge" built in template
  • Reports tab is a nice feature
  • Seems fairly stable and reliable
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Cons

Fond

  • When first trying to select a gift card, I'd get an occasional error message, but other than that, it was pretty easy to use.
  • Getting more widespread with the types of awards that users can redeem is always a plus!
  • This may have changed since I last used Fond, but last time I tried using the system, the total points you had were tucked away in a somewhat obscure location.
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Madison

  • Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
  • Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
  • Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
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Pricing Details

Fond

Starting Price

Editions & Modules

Fond editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Maestro

    Starting Price

    Editions & Modules

    Maestro editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Fond

      No answers on this topic

      Madison

      Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
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      Support Rating

      Fond

      No answers on this topic

      Madison

      I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
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      Alternatives Considered

      Fond

      We have not tested other products that offer such a way to award our employees for doing a fantastic job. Fond has been helping with all the necessary situations and the costs have been quite low. We have not looked into other products. I would recommend going with Fond because we have not found any quality issues with their service.
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      Madison

      Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
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      Return on Investment

      Fond

      • Increased morale
      • Sales performance
      • Client satisfaction
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      Madison

      • Maestro allows me to log all communication with families, eliminating any question as to when I reached out
      • Maestro is a huge time saver with sending progress reports
      • Maestro lacks customization that would make teachers more efficient
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      Screenshots

      Add comparison