Fond (formerly AnyPerk) is an employee engagement software solution from the company of the same name in San Francisco, offering an employee engagement survey but emphasizing the reward side to employee engagement, with perks and what the vendor touts as intuitive incentives and prizes.
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Maestro
Score 6.9 out of 10
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Maestro is an employee performance and talent mangement software solution offered by Madison.
Fond is a great way to incentivize your sales team during contests and rewards for top performers. Also, a great way to incentivize your partners such as referral sources and clients. I can’t think of anything where it’s not really appropriate as an offering. Great offering for employee vacation perks.
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Provides a long list of alternatives that make it easy to use your Fond points for the product/services you truly care about.
Very easy to redeem; select what you want to receive, and click redeem with the points/dollars requested. Typically, gift cards are provided within seconds.
Regularly rotate offerings so that you have many options throughout the year.
When first trying to select a gift card, I'd get an occasional error message, but other than that, it was pretty easy to use.
Getting more widespread with the types of awards that users can redeem is always a plus!
This may have changed since I last used Fond, but last time I tried using the system, the total points you had were tucked away in a somewhat obscure location.
Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
We have not tested other products that offer such a way to award our employees for doing a fantastic job. Fond has been helping with all the necessary situations and the costs have been quite low. We have not looked into other products. I would recommend going with Fond because we have not found any quality issues with their service.
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
