Formstack Forms vs. Google Forms vs. SurveyMonkey

SurveyMonkey

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Formstack Forms	Score 7.5 out of 10	N/A	Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.	$50 per month
Google Forms	Score 8.5 out of 10	N/A	Google Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via…	N/A
SurveyMonkey	Score 8.2 out of 10	N/A	SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.	$99 per month

Pricing

Formstack Forms

Google Forms

SurveyMonkey

Editions & Modules

Enterprise: Contact sales team

No answers on this topic

Team Advantage: $25
per month (billed annually) per user (starting at 3 users)
Team Premier: $75
per month (billed annually) per user (starting at 3 users)
Standard Monthly: $99
per month
Individual Plan - Advantage Annual: $468
per year
Individual Plan - Premier Annual: $1,428
per year

Offerings

Pricing Offerings
Formstack Forms	Google Forms	SurveyMonkey
Free Trial
Yes	No	No
Free/Freemium Version
No	No	Yes
Premium Consulting/Integration Services
No	No	No

Entry-level Setup Fee

No setup fee

Additional Details

Plans start at $50/month (billed annually), including: 20 Digital Forms 1,000 Submissions Per Form 14,400 API Calls Per Day Drag-and-Drop Form Builder Custom Themes Payment Integrations Salesforce Integration SSO User Management Form Prefill

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More Pricing Information

Community Pulse
	Formstack Forms	Google Forms	SurveyMonkey
Considered Multiple Products	Formstack Forms Shreyas Mecheri Associate Director Chose Formstack Forms Wufoo and Formstack are very similar - almost as if they were built by the same company or ex-employees. Except Formstack UI was better and modern at least when we selected it. While the team was happy with Wufoo and SurveyMonkey, our IT team picked Formstack based on their … Incentivized Helpful? Verified User Representative Chose Formstack Forms I feel like Formstack is Google Forms on steroids. They both serve the same purpose and I have more experience using Google Forms but feel like I have more resources at my disposal with Formstack. Honestly, these are 2 only products I would use in this category, with Formstack … Incentivized Helpful? Verified User Analyst Chose Formstack Forms I haven't used SurveyMonkey in a while, but in my recent experience, Formstack Forms offers great functionality and ALSO integrates with the other Formstack products we have, such as Formstack Documents and Formstack Sign. This additional perk of integrations makes the … Incentivized Helpful? Verified User Director Chose Formstack Forms We used Survey Monkey previously and the process of pulling data, reporting, and integrating the data was much easier and faster. The page logic let us shorten the end-user experience, and the layout and design were significantly improved. Our end-users reported a better user … Incentivized Helpful? Laurance J. Specht Manager of Personalized Learning and Dean of Instruction Chose Formstack Forms Flexibility, tools and ROI are the reasons we chose Formstack. Data being exportable to other tools and systems we use also helped to make this determination. The level of complexity and conditional logic it has even at its most basic levels gives it an edge over most … Incentivized Helpful? Patrick Stephens Director Of Communications Chose Formstack Forms Formstack just had more versatility. We had to start in a rush and they gave us what we needed to hit the ground running. They didn't delay or bog us down with complicated sales pitches, and didn't leave us in the dark on what to do. We didn't need to google how to use the … Incentivized Helpful? Mitchel Laman Consultant Chose Formstack Forms For run of the mill data collection, I have used Google Forms, Office 365 Excel Forms, and SharePoint lists. And in WordPress I have used Gravity Forms. Google Forms and Office 365 are nice tools with not nearly the same feature-set available from Formstack. While they are … Incentivized Helpful? Tim Roe Project Manager, Web Services Chose Formstack Forms Formstack proved to be more robust, easier to use and friendlier to work with when questions/issues emerged. Incentivized Helpful? Sarah Meerschaert Proposal and Technical Writer Chose Formstack Forms Formstack allows for multiple users and provides a cleaner UI with richer features and automatic data analysis. GoogleForms is a free alternative, but offers none of these features. Incentivized Helpful?	Google Forms TC Tiffany Consalvo Practice Administrator Chose Google Forms Google Forms has been much easier to use for our team since we already use Google for other services. The integration between their products works well for what we needed. SurveyMonkey is what we used in the past. They were easy to set up and send out to our team, however, … Incentivized Helpful? WM Wesley McClure Director of Admissions Chose Google Forms Previously I have used SurveyMonkey, a paid survey program, for similar tasks that we can perform with Google Forms for free. For the level of use we had, Google Forms made more sense. Incentivized Helpful? Verified User Administrative Assistant Chose Google Forms SurveyMonkey has a lot more features to customize your form, but using Google Forms is just the easiest method because it's already connected to our Gmail accounts. Incentivized Helpful? Michael Chow Learning Experience Designer / Graphic Designer Chose Google Forms If I was basing the design element on a Google Forms vs their nearest competitor, SurveyMonkey, Hands down, SurveyMonkey has them beat. If I want something quick to load, I don't care about the design Google Forms is the way to go. The forms themselves aren't being sent outside … Incentivized Helpful? Verified User Employee Chose Google Forms Google Forms is like SurveyMonkey, but with a fraction of the features. It does feel like an underpowered SurveyMonkey, but it is much more affordable. The free version of Google Forms is fine for smaller internal surveys, but if you needed to do usability testing or utilize … Incentivized Helpful? Verified User Board Member Chose Google Forms Google Forms is much more simple and straightforward than Qualtrics or SurveyMonkey. Google Forms also integrates with Google Drive where data can be stored alongside other important and related documents and materials. Incentivized Helpful? BS Brett Schenker Email Deliverability Specialist Chose Google Forms SurveyMonkey is great but it costs money to get its full power while Google Forms can do a lot of the same but for free. When it comes to simply surveys/data intake, Google Forms is far easier to use and much cheaper. Incentivized Helpful? Verified User Professional Chose Google Forms Google Forms is easy to use and affordable. The biggest benefit, however, is that our organization already uses other Google products heavily. Because of this Google Forms was our top choice. Some smaller departments in our organization still use other solutions, such as SurveyM… Incentivized Helpful? Andrea Hester Director Of Operations Chose Google Forms Google Forms is more basic than Typeform in terms of design style options and flexibility, but it has an easier-to-use interface. It is slightly less robust in terms of logic and crowd-sourced responses than SurveyMonkey. In general, it's a good option for generating a quick, … Incentivized Helpful? Liz Duffié VP, People & Culture Chose Google Forms I use both SurveyMonkey and Google Forms. Google Forms are nice for quick and simple everyday information collecting. SurveyMonkey is used for a more robust detailed information collecting where I can dive into analytics/results in a more detailed manner. Incentivized Helpful? Maria Sergeeva UX and Content Designer Chose Google Forms SurveyMonkey works well for serious surveys, but it would be too difficult and expensive to use it for every small event. QuestionPro Live Polls is also good, but it is primarily used during specific events, such as Zoom webinars, to collect questions from participants. Google … Helpful? Verified User Manager Chose Google Forms Google Forms is much easier to use than other form/survey platforms like Qualtrics or SurveyMonkey. While the others have much more advanced features, Google Forms can handle about 90% of the forms/surveys that I create. Incentivized Helpful? Verified User Employee Chose Google Forms Google Forms excels at offering a simple way to collect data; however, it lacks robust features like logic questions, email communications (beyond an email confirmation), or dynamic functionality like the ability for respondents to edit responses. For some use cases, the … Incentivized Helpful? Verified User General Manager Chose Google Forms Google Forms is the low cost, easy to use option. In reality, this positions Google Forms as truly a unique product. The only instance where Google Forms doesn’t apply is when you need to source respondents or need to conduct live interviews. But, Google Forms is the best for … Incentivized Helpful? Verified User Administrator Chose Google Forms They are pretty similar, but Google Forms is better from a cost perspective. They are both simple to use and are great options for creating + sending out surveys. Incentivized Helpful? Shannon Allen Recruiter Chose Google Forms For strictly forms with data driven insights Google forms is the most efficient and hands down easiest choice to go with. It offers a ton of vast and robust features that helps with integrations and many more. Incentivized Helpful? Caroline Dobson Human Resources Generalist Chose Google Forms Google Forms is a much more basic tool for collecting feedback. It's better for small events or very basic responses. Survey Monkey is better for getting in-depth insights into data, including insights trends and a better presentation of the data in exportable graphs. But … Incentivized Helpful? AC Anomita Chandra Business Analyst Chose Google Forms I selected Google Forms because of its efficient and quick customer service. I had used other platforms earlier and had trouble connecting with their team for issues. Incentivized Helpful? Verified User Professional Chose Google Forms Google Forms is great because it is free and easy to use. Formative has great features because it is able to give live feedback of responses and it has multiple question types but it is also expensive to subscribe to. Google Forms is very powerful because, in addition to the … Incentivized Helpful? Verified User Employee Chose Google Forms Google Forms definitely isn't as robust as some of the more professional tools out there. However, in my experience, I usually don't need a robust survey tool. I just need to quickly set up a survey or screener. In addition, I love how simple it is to add collaborators to … Incentivized Helpful? WM Wesley MIller Teacher Chose Google Forms I have used Survey Monkey in the past to conduct surveys. Google Forms has so much more capabilities than Survey Monkey and is much easier to use. Survey Monkey served mainly as a platform to conduct surveys, but Google Forms offers more than just surveys. It's an incredible … Incentivized Helpful? Verified User Consultant Chose Google Forms Google Forms are better than JotForm but not nearly as powerful as FormAssembly or Formstack. If you need integrations or more complex logic, then you will want to go with a more built-out form solution. Incentivized Helpful? Verified User Employee Chose Google Forms I like Google Forms more than Survey Monkey. Especially for a company that uses G-Suite, it's easy to have everything under the Google umbrella under one platform. I don't think there's another platform that is as simple and to the point as Google Forms. Again, it's not … Incentivized Helpful? Verified User C-Level Executive Chose Google Forms For being free, Google Forms does a lot of the same things. Incentivized Helpful?	SurveyMonkey Verified User Analyst Chose SurveyMonkey I especially like the advantage of Google Forms with collaborations on the survey. You can add as many questions as you want. SurveyMonkey's help features are although easier to use. SurveyMonkey itself is also easier to use. Google Forms is a little more cumbersome to work … Incentivized Helpful? GW george wilson Online Learning Manager Chose SurveyMonkey I have only really used SurveyMonkey (I used Google Forms for a day and I did not know how to use it correctly), so I cannot give an opinion about another platform, except that the process with Google Forms was a bit tangled so that's why I abandoned it. But the truth is that … Incentivized Helpful? Eldad Arad Center of Excellence lead Chose SurveyMonkey I once tried the survey feature of SharePoint (2010). It was far too complicated to build the survey, I didn't even get to the distribution options. So, even though we pay for SP, we still pay also for SurveyMonkey too. I know Google Forms is an easy to use and cheap (not to … Incentivized Helpful? Verified User Manager Chose SurveyMonkey SurveyMonkey is much easier to use, with more branding templates, form templates, and easy tracking of results, as well as results exports. In actual use, SurveyMonkey has had a heavy preference by our team, so much so that Google Forms are no longer used at all. Incentivized Helpful? Verified User Employee Chose SurveyMonkey We use Google Forms for giving shout outs at the beginning of each work week- I can't do a true comparison of Google Forms and SurveyMonkey because we use the products for two different purposes, but in general, I feel that SurveyMonkey is a better platform and also has more … Incentivized Helpful? Kelsie Hamilton Program Associate Chose SurveyMonkey We actually use Google Forms more often than SurveyMonkey because it's free; however, for our bigger annual projects we usually switch to SurveyMonkey. We select SurveyMonkey when we're not needing to collaborate as much and when we need to be able to ask our questions in more … Incentivized Helpful? Verified User Team Lead Chose SurveyMonkey While Google Forms is free, the ability to design and customize forms/surveys would prove to be beneficial to the end user. Google Forms is very limited to multiple editors while SurveyMonkey provides viewing, editing, and commenting to editors. Additionally, the access to 200 … Incentivized Helpful? Vinicius Andrade UI/UX Designer Chose SurveyMonkey The level of options compared to Google Forms, and the regionalized prices compared to Typeform. Incentivized Helpful? Verified User Vice-President Chose SurveyMonkey In my opinion, SurveyMonkey is the gold standard. Google Forms and Google Surveys, while being able to connect easily to other Google tools, are not as adept or intuitive as SurveyMonkey is. Google is trying to be all things for all people, and while it does a lot of those … Incentivized Helpful? VC Vasilii Chistyakov Owner Chose SurveyMonkey Compared to Google Forms, it is easier to create a beautiful design for a survey form in SurveyMonkey. Incentivized Helpful? TC Tiffany Consalvo Practice Administrator Chose SurveyMonkey SurveyMonkey has more analytic data options than what I found using Google Forms. Otherwise, if you use the Google Suite of products you may find it easier to just use Google Forms. When it comes to our website forms we have switched to JotForm as it has a better display on our … Incentivized Helpful? Verified User Program Manager Chose SurveyMonkey SurveyMonkey is the least used between Wufoo, Titan Forms, and Google Forms. It is a solid program, however, for our uses the other programs provide additional features such as syncing to our CRM database, accepting Stripe payments, or automatically syncing with my already … Incentivized Helpful? Andrea Hester Director Of Operations Chose SurveyMonkey SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options … Incentivized Helpful? Verified User Analyst Chose SurveyMonkey Building forms on SurveyMonkey is much easier and prettier than it is with HubSpot CRM, although I love that form responses map to our contact properties in HubSpot. Google Forms is less professional and clean looking and feeling than SurveyMonkey. I wouldn't want to put a … Incentivized Helpful? CP Curtis Pierre Regional HR Manager Chose SurveyMonkey The tool is free, but we selected SurveyMonkey because we were able to easily pull the data and do the analysis. Incentivized Helpful? Caroline Dobson Human Resources Generalist Chose SurveyMonkey SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is … Incentivized Helpful? Mitchell Terpstra Copywriter + Marketing Strategist Chose SurveyMonkey Honestly, SurveyMonkey was on our radar before most of these other options, and as it has met basically all our needs, we've felt no need to switch. For the record, Typeform's interfaces for their surveys are much more beautiful and enjoyable to use. Incentivized Helpful? Verified User Professional Chose SurveyMonkey SurveyMonkey stands with the best in terms of its ease of use, features, and strength in getting the job done. Incentivized Helpful? Miguel Brito Director de Marketing en Festejos Car-Yan. C.A. Chose SurveyMonkey I like both tools. I think they do their job well, but Survey Monkeys has much better templates and they make you look like a professional. The facility that offers you to send surveys by mail, is what I liked the most. It is a program that is easy to use and you do not need to … Incentivized Helpful? Jamie Bell Administrative Professional Sr. Chose SurveyMonkey Opportunity to gather much more specific information with different ways to ask questions and break them down. Incentivized Helpful?

Features

Formstack Forms

Google Forms

SurveyMonkey

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Formstack Forms 8.5 64 Ratings 6% above category average	Google Forms 6.6 122 Ratings 19% below category average	SurveyMonkey 7.2 76 Ratings 10% below category average
Survey templates	8.556 Ratings	7.7113 Ratings	8.075 Ratings
Themes	8.057 Ratings	6.0111 Ratings	7.367 Ratings
Custom logo/branding	8.961 Ratings	6.199 Ratings	6.367 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Formstack Forms 7.6 61 Ratings 11% below category average	Google Forms 8.1 120 Ratings 5% below category average	SurveyMonkey 7.6 78 Ratings 11% below category average
Changes to live survey	6.556 Ratings	9.0114 Ratings	7.062 Ratings
Question design help	8.01 Ratings	7.297 Ratings	6.872 Ratings
Multiple question types	8.261 Ratings	7.9119 Ratings	9.078 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Formstack Forms 7.5 61 Ratings 10% below category average	Google Forms 7.0 109 Ratings 17% below category average	SurveyMonkey 7.3 72 Ratings 13% below category average
Survey logic flexibility	7.561 Ratings	7.0109 Ratings	7.372 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Formstack Forms 8.6 62 Ratings 6% above category average	Google Forms 8.4 121 Ratings 4% above category average	SurveyMonkey 7.1 78 Ratings 13% below category average
Response tracking	10.01 Ratings	8.2119 Ratings	7.577 Ratings
Data export	10.062 Ratings	8.1115 Ratings	6.374 Ratings
Standard reports	7.359 Ratings	7.9112 Ratings	8.077 Ratings
Custom reports	5.751 Ratings	9.285 Ratings	6.864 Ratings
Analytics	10.01 Ratings	8.493 Ratings	7.065 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Formstack Forms 10.0 60 Ratings 15% above category average	Google Forms 8.1 115 Ratings 6% below category average	SurveyMonkey 8.3 67 Ratings 4% below category average
Access controls	10.058 Ratings	8.0112 Ratings	8.067 Ratings
Compliance	10.052 Ratings	8.189 Ratings	8.558 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Formstack Forms 8.0 1 Ratings 1% below category average	Google Forms 7.7 89 Ratings 5% below category average	SurveyMonkey 7.5 48 Ratings 7% below category average
Vendor-offered crowdsourcing	8.01 Ratings	7.941 Ratings	7.332 Ratings
Respondent restrictions	8.01 Ratings	7.687 Ratings	7.846 Ratings

Best Alternatives
	Formstack Forms	Google Forms	SurveyMonkey
Small Businesses	Square 9 Softworks Score 9.7 out of 10	Square 9 Softworks Score 9.7 out of 10	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10	Qualaroo Score 6.1 out of 10	Qualaroo Score 6.1 out of 10
Enterprises	Verint Voice of the Customer Score 9.3 out of 10	Verint Voice of the Customer Score 9.3 out of 10	Verint Voice of the Customer Score 9.3 out of 10
All Alternatives	View all alternatives	View all alternatives	View all alternatives

User Ratings
	Formstack Forms	Google Forms	SurveyMonkey
Likelihood to Recommend	7.7 (77 ratings)	9.7 (116 ratings)	8.7 (110 ratings)
Likelihood to Renew	2.0 (13 ratings)	10.0 (3 ratings)	9.0 (26 ratings)
Usability	9.1 (9 ratings)	9.2 (56 ratings)	9.0 (41 ratings)
Availability	10.0 (2 ratings)	10.0 (1 ratings)	10.0 (1 ratings)
Performance	- (0 ratings)	10.0 (1 ratings)	6.0 (1 ratings)
Support Rating	6.0 (8 ratings)	8.0 (48 ratings)	9.4 (35 ratings)
Implementation Rating	1.0 (2 ratings)	- (0 ratings)	10.0 (2 ratings)
Product Scalability	- (0 ratings)	3.0 (1 ratings)	- (0 ratings)

User Testimonials
	Formstack Forms	Google Forms	SurveyMonkey
Likelihood to Recommend	Formstack Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM). Incentivized Verified User Anonymous Read full review	Google Google Forms is great for simple surveys, such as quick polls, but any logic beyond conditional pages is not supported. Google Forms is best used when the survey participants have and are permitted to use a Google Account to fill out the form; we ran into issues with hospital IT departments. I don't believe there's a better free tool out there than Google Forms, though. Incentivized Kaley White Data and Systems Analyst Read full review	Momentive (SurveyMonkey, Inc) SurveyMonkey is well suited for external, professional, client-facing forms and complex question types. I've tried generating forms on HubSpot, and it's not nearly as intuitive or clean-looking, and not all question types are supported (e.g. Likert scales). For quick, internal forms that don't need to be as pretty or professional, I find that Google Forms is the quickest and easiest to pull together, especially since it has a single, universal respondent link. If I wanted to embed a link in a mass email, SurveyMonkey doesn't allow multiple respondents to use the same link on my plan. Incentivized Verified User Anonymous Read full review
Pros	Formstack Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms. Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand. User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination). Incentivized Patrick Stephens Director Of Communications Read full review	Google Live results: When a user completes the form the results are added instantly. Easy to create: Google Forms has a simple interface that allows for a wide range of question types. Google will even try to guess the question type based on the question (but this can be overridden). Answers export to Google Sheets: It is easy to have each response to your form add a row to a Google Sheet, allowing for further analysis or processing. Ability to automatically collect email addresses within a domain: If you have a form that has been shared with users in your domain, you can set it to automatically collect the users' email addresses without them needing to type it in. Makes checking whether all students have completed the form easy. Incentivized Verified User Anonymous Read full review	Momentive (SurveyMonkey, Inc) Keeps identifiable information anonymous. Being able to close the survey at a set time without having to remember to do so. Takes the guess work out of response collecting. Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses. An array of survey options and questions. An all around great product that meets multiple needs. Can have multiple collectors for the same survey to included manual input. Verified User Anonymous Read full review
Cons	Formstack Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal. Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that. More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard. Incentivized Josh Summerhays Marketing Director Read full review	Google Sometimes finding the output -- a Google Sheet with all responses-- is a little difficult. It's also sometimes confusing to figure out how to get back into the Google Form Survey itself. As always, sharing among an institutional Google account and your personal Google account can be frustrating. You have to make a copy and can't share across the two different accounts very easily. Incentivized Kim Grewe Instructional Designer Read full review	Momentive (SurveyMonkey, Inc) I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options. Embedding the surveys into a webpage, like WordPress is not as seamless as other services. Incentivized TC Tiffany Consalvo Practice Administrator Read full review
Likelihood to Renew	Formstack Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work. Incentivized Tim Roe Project Manager, Web Services Read full review	Google I will definitely renew my use of Google Forms because I really like the ease of use and the number of tools that Google forms provide. I also love that I can administer a test in real-time and get results in a timely manner Incentivized Verified User Anonymous Read full review	Momentive (SurveyMonkey, Inc) Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too. Ben Donkor Social Media & Online Analyst Read full review
Usability	Formstack It's easy to learn how to use, generally easy for clients to use, and overall I've never had an overwhelmingly negative experience with it. While there are a few tweaks that could make it really shine, Formstack Forms serves almost all our needs and we're super happy with it. Incentivized Verified User Anonymous Read full review	Google Overall ease of use for staff, volunteers, and adult learners, and easy to get reports and to share reports via Sheets. As a free tool, it does more than expected. Easy to change the look and brand it to your organization, or just make it more fun, depending on what you want to use it for. Incentivized Verified User Anonymous Read full review	Momentive (SurveyMonkey, Inc) It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do. Incentivized BL Brandon Lai IT Manager Read full review
Reliability and Availability	Formstack No answers on this topic	Google In the years I've used GoogleForms I've never ran into any issues with the reliability or availability. Google is a gigantic company with essentially limitless resources which makes it very easy to trust that I will continue to be able to enjoy the same reliability I've come to know and expect from GoogleForms Incentivized Ashlie Pappas Founder Read full review	Momentive (SurveyMonkey, Inc) No answers on this topic
Performance	Formstack No answers on this topic	Google One of the things that comes as a benefit of the lack to create complex logic branching and truly custom design is that there isn't lot of room to bog down the software. GoogleForms has always loaded just as fast as my internet service and device would allow it. I'm not sure about front end integrations or integrations into the form itself, as I've never explored it, but on the backend, I've never had any issues with integrations channeling from GoogleForms from the GoogleForms's end of things. Incentivized Ashlie Pappas Founder Read full review	Momentive (SurveyMonkey, Inc) still to many limitations for more complex surveys --skips, filtered questions, etc. Jeannette Saquet President Read full review
Support Rating	Formstack The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about. Incentivized Verified User Anonymous Read full review	Google We haven't used much official support for Google Forms. However, because it is so widely used, there are a ton of articles and guides available online to help administrators of varying technical abilities to work through problems that arise. Additionally, Google provides an official support forum where there are discussions with other users as well as Google developers that can help address issues if needed. Incentivized Verified User Anonymous Read full review	Momentive (SurveyMonkey, Inc) I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey. Incentivized Verified User Anonymous Read full review
Implementation Rating	Formstack We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better. Incentivized Mitchel Laman Consultant Read full review	Google Google Forms doesn't really require "implementation": simply log into GDrive and create a survey! You can configure settings per survey to, for example, automatically write responses to a GSheet. Incentivized Kaley White Data and Systems Analyst Read full review	Momentive (SurveyMonkey, Inc) Implementation not required. Rachel Biederman Senior Director, Marketing and Communications Read full review
Alternatives Considered	Formstack Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer. Incentivized Jason Fluegge Sponsorship & Special Projects Manager Read full review	Google Although both platforms offer similar functionalities, Google Form has a personal advantage and it is the impeccable integration with the different applications of the Google suite, this allows to make use of all of them in a transparent way, which in the work environment allows to perform work efficiently and without affecting the quality of it. Incentivized Carolina Reyes Ingeniero Soporte NOC1 Read full review	Momentive (SurveyMonkey, Inc) SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys. Incentivized Caroline Dobson Human Resources Generalist Read full review
Scalability	Formstack No answers on this topic	Google GoogleForms lacks the ability for complex logic branching and the ability to truly design it in a custom manner. It's pretty obvious when you land on a GoogleForm that it is in fact a GoogleForm. This rating solely reflects the lack of flexibility which in turn makes it something that wouldn't usually be scaled. That being said, if needing to scale a simple solution, GoogleForms would be up for the job. Incentivized Ashlie Pappas Founder Read full review	Momentive (SurveyMonkey, Inc) No answers on this topic
Return on Investment	Formstack Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign. Immediate response - those that submit forms receive immediate response that their form has been submitted. Incentivized Ryan Spear Associate Director of Admission Operations Read full review	Google High positive impact and return of investment; easy to use and seamlessly integrated with current Google Drive and Suite Ability to create surveys on demand and quickly, saving time and energy Easy to train others in using Google Forms so that there is not a bottleneck of knowledge Incentivized Verified User Anonymous Read full review	Momentive (SurveyMonkey, Inc) The speed at which we can develop, program, execute and generate actual usable results provides significant value, particularly when we need fresh numbers to illustrate a point. The fact that we can execute a research project so quickly means that new research is always a primary option when we're developing campaigns. That's a huge value proposition. Incentivized Verified User Anonymous Read full review
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