What users are saying about
153 Ratings
Top Rated
787 Ratings
153 Ratings
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Score 8.1 out of 100
Top Rated
787 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Formstack Forms ranks higher in 5 feature sets: Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution
  • Google Forms ranks higher in 1 feature set: Survey Format & Appearance

Survey Format & Appearance

6.6

Formstack Forms

66%
7.0

Google Forms

70%
Google Forms ranks higher in 2/3 features

Survey templates

8.7
87%
53 Ratings
7.5
75%
101 Ratings

Themes

5.3
53%
57 Ratings
6.9
69%
101 Ratings

Custom logo/branding

5.9
59%
59 Ratings
6.8
68%
87 Ratings

Survey Content

8.1

Formstack Forms

81%
7.8

Google Forms

78%
Formstack Forms ranks higher in 2/3 features

Changes to live survey

7.3
73%
54 Ratings
7.6
76%
101 Ratings

Question design help

8.0
80%
1 Rating
7.1
71%
88 Ratings

Multiple question types

9.0
90%
59 Ratings
8.6
86%
105 Ratings

Survey Logic

7.9

Formstack Forms

79%
7.5

Google Forms

75%
Formstack Forms ranks higher in 1/1 features

Survey logic flexibility

7.9
79%
59 Ratings
7.5
75%
95 Ratings

Survey Reporting & Analytics

9.3

Formstack Forms

93%
7.9

Google Forms

79%
Formstack Forms ranks higher in 5/5 features

Response tracking

10.0
100%
1 Rating
8.3
83%
105 Ratings

Data export

9.0
90%
60 Ratings
8.7
87%
101 Ratings

Standard reports

9.0
90%
57 Ratings
7.9
79%
100 Ratings

Custom reports

8.3
83%
49 Ratings
7.1
71%
79 Ratings

Analytics

10.0
100%
1 Rating
7.4
74%
83 Ratings

Survey Administration & Security

8.5

Formstack Forms

85%
8.3

Google Forms

83%
Formstack Forms ranks higher in 2/2 features

Access controls

8.6
86%
56 Ratings
8.4
84%
99 Ratings

Compliance

8.3
83%
51 Ratings
8.2
82%
78 Ratings

Survey Distribution

8.0

Formstack Forms

80%
6.7

Google Forms

67%
Formstack Forms ranks higher in 2/2 features

Vendor-offered crowdsourcing

8.0
80%
1 Rating
6.2
62%
36 Ratings

Respondent restrictions

8.0
80%
1 Rating
7.2
72%
73 Ratings

Attribute Ratings

  • Google Forms is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
  • Formstack Forms and Google Forms are tied in 1 area: Availability

Likelihood to Recommend

7.7

Formstack Forms

77%
75 Ratings
8.6

Google Forms

86%
111 Ratings

Likelihood to Renew

9.1

Formstack Forms

91%
12 Ratings
10.0

Google Forms

100%
3 Ratings

Usability

7.6

Formstack Forms

76%
6 Ratings
8.9

Google Forms

89%
51 Ratings

Availability

10.0

Formstack Forms

100%
4 Ratings
10.0

Google Forms

100%
1 Rating

Performance

Formstack Forms

N/A
0 Ratings
10.0

Google Forms

100%
1 Rating

Support Rating

4.6

Formstack Forms

46%
7 Ratings
8.0

Google Forms

80%
52 Ratings

Implementation Rating

10.0

Formstack Forms

100%
2 Ratings

Google Forms

N/A
0 Ratings

Product Scalability

Formstack Forms

N/A
0 Ratings
3.0

Google Forms

30%
1 Rating

Likelihood to Recommend

Formstack

Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Read full review

Google

Google Forms works really well when you need to quickly gather information and store it in a standardized format. It also works well if your organization is already using other Google products.
If you don't use other Google products, another service may be a better fit for you. Additionally, if you need your forms to be highly customized for marketing purposes, for example, you might have an easier time with other tools.
That being said, Google Forms is well supported and is highly flexible and would likely work well for many companies.
Read full review

Pros

Formstack

  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Read full review

Google

  • Live results: When a user completes the form the results are added instantly.
  • Easy to create: Google Forms has a simple interface that allows for a wide range of question types. Google will even try to guess the question type based on the question (but this can be overridden).
  • Answers export to Google Sheets: It is easy to have each response to your form add a row to a Google Sheet, allowing for further analysis or processing.
  • Ability to automatically collect email addresses within a domain: If you have a form that has been shared with users in your domain, you can set it to automatically collect the users' email addresses without them needing to type it in. Makes checking whether all students have completed the form easy.
Read full review

Cons

Formstack

  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
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Google

  • Sometimes finding the output -- a Google Sheet with all responses-- is a little difficult. It's also sometimes confusing to figure out how to get back into the Google Form Survey itself.
  • As always, sharing among an institutional Google account and your personal Google account can be frustrating. You have to make a copy and can't share across the two different accounts very easily.
Read full review

Pricing Details

Formstack Forms

Starting Price

$0

Editions & Modules

Formstack Forms editions and modules pricing
EditionModules
Silver591
Gold992
Platinum2493
EnterpriseContact sales team4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Google Forms

Starting Price

Editions & Modules

Google Forms editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Formstack

    Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
    Read full review

    Google

    I will definitely renew my use of Google Forms because I really like the ease of use and the number of tools that Google forms provide. I also love that I can administer a test in real-time and get results in a timely manner
    Read full review

    Usability

    Formstack

    I give it this rating because Ali feel like just about anyone can use this. Now with 7 billion people in the work I understand that’s not the case but I feel like Formstack get it pretty simple where a majority of humans could use it and navigate through. The only reason I didn’t give it a higher rating is because I think Google Forms is a little easier to use and that it’s pretty much impossible for any product to get a 10 on usability in my opinion.
    Read full review

    Google

    Google Forms is a very intuitive and easy to use tool, it is not necessary to have a complex knowledge to create advanced forms, it is enough with the functions and aids that the tool offers for the creation of these, even children and students can do it, also the way to export the data is really simple, simply an incredible tool.
    Read full review

    Reliability and Availability

    Formstack

    No answers on this topic

    Google

    In the years I've used GoogleForms I've never ran into any issues with the reliability or availability. Google is a gigantic company with essentially limitless resources which makes it very easy to trust that I will continue to be able to enjoy the same reliability I've come to know and expect from GoogleForms
    Read full review

    Performance

    Formstack

    No answers on this topic

    Google

    One of the things that comes as a benefit of the lack to create complex logic branching and truly custom design is that there isn't lot of room to bog down the software. GoogleForms has always loaded just as fast as my internet service and device would allow it. I'm not sure about front end integrations or integrations into the form itself, as I've never explored it, but on the backend, I've never had any issues with integrations channeling from GoogleForms from the GoogleForms's end of things.
    Read full review

    Support Rating

    Formstack

    The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
    Read full review

    Google

    Google has a support team but it isn't the most helpful with Forms. I find most of my answers by searching online and watching tutorial videos. I would recommend utilizing online resources before contacting their live support team for help. Just make sure that they are recent videos or directions. Google is constantly updating their interfaces so it is easy for things to get out of date
    Read full review

    Implementation Rating

    Formstack

    We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
    Read full review

    Google

    No answers on this topic

    Alternatives Considered

    Formstack

    Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
    Read full review

    Google

    We have also used FormAssembly, which is far more advanced with security, analytics, and functionality, but is also more expensive and takes a greater resource investment to train others to use. While FormAssembly can provide a lot more features, and is definitely the better choice for more complex surveys, forms, and applications, Google Forms is a very approachable and easy to use platform. We would recommend Google Forms for smaller businesses with simpler processes, and everyday use for any organization.
    Read full review

    Scalability

    Formstack

    No answers on this topic

    Google

    GoogleForms lacks the ability for complex logic branching and the ability to truly design it in a custom manner. It's pretty obvious when you land on a GoogleForm that it is in fact a GoogleForm. This rating solely reflects the lack of flexibility which in turn makes it something that wouldn't usually be scaled. That being said, if needing to scale a simple solution, GoogleForms would be up for the job.
    Read full review

    Return on Investment

    Formstack

    • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
    • Immediate response - those that submit forms receive immediate response that their form has been submitted.
    Read full review

    Google

    • It's difficult to track ROI since Google Forms is used less formally
    • [The] positive impact is the actionable results we receive from surveys
    • [The] impact is highly dependent on how well the questions are asked, and how seriously the survey is taken by employees
    Read full review

    Screenshots

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