Freshworks Customer Service Suite vs. WATI.io

Freshworks Customer Service Suite

Freshworks Customer Service Suite

1 Reviews and Ratings

WATI.io

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freshworks Customer Service Suite	Score 8.0 out of 10	N/A	Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.	$35 per month per agent
WATI.io	Score 8.7 out of 10	N/A	WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.	$49 per month

Pricing

Freshworks Customer Service Suite

WATI.io

Editions & Modules

Growth: $29
per month (billed annually) per agent
Pro: $69
per month (billed annually) per agent
Enterprise: $109
per month (billed annually) per agent

Standard: $49
per month
Professional: $98
per month

Offerings

Pricing Offerings
Freshworks Customer Service Suite	WATI.io
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Freshworks Customer Service Suite	WATI.io
Top Pros	No answers on this topic	Pro Automated responses Pro Tool for creating Pro Drag and drop
Top Cons	No answers on this topic	Minus Mobile interface Minus User friendly Minus Not user friendly

Best Alternatives
	Freshworks Customer Service Suite	WATI.io
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	EZ Texting Score 8.9 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	SAP Service Cloud Score 8.7 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freshworks Customer Service Suite	WATI.io
Likelihood to Recommend	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	Freshworks Customer Service Suite	WATI.io
Likelihood to Recommend	Freshworks Inc No answers on this topic	WATI.io If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io. Incentivized Verified User Anonymous Read full review
Pros	Freshworks Inc No answers on this topic	WATI.io Segmented campaigns. Easy to access documents for developers. Integrations with other tools. Incentivized Verified User Anonymous Read full review
Cons	Freshworks Inc No answers on this topic	WATI.io Open marketplace for integrations. Inclusion of the social platforms like Facebook, LinkedIn & Instagram. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Freshworks Inc No answers on this topic	WATI.io Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io. Incentivized Verified User Anonymous Read full review
Return on Investment	Freshworks Inc No answers on this topic	WATI.io Quick setup gave us good advantage. Easy to use, no need of any technical knowledge. Incentivized Verified User Anonymous Read full review
ScreenShots	Freshworks Customer Service Suite Screenshots