Genesys DX (discontinued) vs. Netomi
Genesys DX (discontinued) vs. Netomi
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A | |
Netomi | N/A | Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social… | N/A |
Genesys DX (discontinued) | Netomi | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys DX (discontinued) | Netomi | |
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Top Pros |
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Top Cons |
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Genesys DX (discontinued) | Netomi | |
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Small Businesses | Gist Score 9.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Olark Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | LiveChat Score 8.3 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys DX (discontinued) | Netomi | |
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Likelihood to Recommend | 8.3 (53 ratings) | - (0 ratings) |
Usability | 8.2 (20 ratings) | - (0 ratings) |
Support Rating | 8.3 (21 ratings) | - (0 ratings) |
Genesys DX (discontinued) | Netomi | |
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Likelihood to Recommend | Discontinued Products | Netomi No answers on this topic |
Pros | Discontinued Products | Netomi No answers on this topic |
Cons | Discontinued Products | Netomi No answers on this topic |
Usability | Discontinued Products | Netomi No answers on this topic |
Support Rating | Discontinued Products | Netomi No answers on this topic |
Alternatives Considered | Discontinued Products | Netomi No answers on this topic |
Return on Investment | Discontinued Products | Netomi No answers on this topic |
ScreenShots |