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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Glia

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers -…N/A

    Engageware

    Score7 out of 10
    N/AEngageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings, and higher growth. The vendor states that with Engageware, customers can outpace their peers by nearly 3X. They further boast tens of thousands of businesses –…N/A
    Pricing
    GliaEngageware
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GliaEngageware
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    GliaEngageware
    Small Businesses
    MindTouch
    Score7 out of 10
    Square Appointments
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    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Chili Piper
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    Enterprises
    Medallia
    Score8.9 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    GliaEngageware
    Likelihood to Recommend
    8.2
    (2 ratings)
    6.0
    (5 ratings)
    Support Rating
    8.2
    (1 ratings)
    8.0
    (2 ratings)
    User Testimonials
    GliaEngageware
    Likelihood to Recommend
    Glia
    It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
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    Engageware
    It's well suited if you're on a budget, don't want to pay a recurring fee, and need a way to automate appointments. However, when I get around to it, I think I'm going to look for a more reliable tool. It's really less appropriate when appointment setting is "mission-critical" -- that is, your business is entirely dependent on a reliable appointment setting system -- for example, if you're a hairstylist, dentist, etc. I believe there are many other tools out there specific to these purposes.
    Incentivized
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    Pros
    Glia
    • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
    • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
    Incentivized
    Read full review
    Engageware
    • Customized schedules for each employee.
    • High degree of customization possible.
    • Set-up doesn't require coding skill (even HTML).
    Incentivized
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    Cons
    Glia
    • Lack of SMS integration.
    • The development required for integration into custom CRMs.
    • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
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    Engageware
    • I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
    • My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.
    Incentivized
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    Support Rating
    Glia
    This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
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    Engageware
    Their support team often gets back to us promptly and is very helpful.
    Incentivized
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    Alternatives Considered
    Glia
    The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
    Read full review
    Engageware
    TimeTrade has been my favorite way (that I've discovered so far) to organize meeting attendees from different organizations and coordinate a time that works for everyone.
    Incentivized
    Read full review
    Return on Investment
    Glia
    • We have seen NPS results increase since using SaleMove
    Incentivized
    Read full review
    Engageware
    • Saves me time by automating appointments.
    • Low-cost, so little to no impact on budget.
    Incentivized
    Read full review
    ScreenShots

    Glia Screenshots

    Product screenshotProduct screenshotProduct screenshot

    Engageware Screenshots

    Screenshot of Appointment Scheduling, queue management and reportingScreenshot of Use Salesforce? Online Meeting & Appointment Scheduling purpose-built for Salesforce.Screenshot of Schedule unlimited appointments through your website, email and prospecting campaigns, and social media channels