Google Cloud Speech-to-Text vs. Nuance Conservational IVR
Google Cloud Speech-to-Text vs. Nuance Conservational IVR
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Speech-to-Text | N/A | Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service. | $0.02 per min | |
Nuance Conservational IVR | N/A | Nuance's Conversational IVR enables inbound telephone queries through natural, human‑like interactions that encourages self‑service. | N/A |
Google Cloud Speech-to-Text | Nuance Conservational IVR | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Speech-to-Text V1 API V1 offers data residency for multi region only. Models include short, long, phone call, and video. V1 does not include audit logging. New customers get $300 in free credits and 60 minutes for transcribing and analyzing audio free per month, not charged against your credits. Speech-to-Text V2 API V2 offers data residency for multi and single region. Models include short, long, telephony, video, and Chirp. V2 does include audit logging and support for customer managed encryption keys. | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
Google Cloud Speech-to-Text | Nuance Conservational IVR | |
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Small Businesses | RingCentral Contact Center Score 7.9 out of 10 | RingCentral Contact Center Score 7.9 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Verint Speech Analytics Score 8.9 out of 10 | Verint Speech Analytics Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Speech-to-Text | Nuance Conservational IVR | |
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Likelihood to Recommend | 8.0 (20 ratings) | - (0 ratings) |
Usability | 7.3 (1 ratings) | - (0 ratings) |
Google Cloud Speech-to-Text | Nuance Conservational IVR | |
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Likelihood to Recommend | Google | Nuance Communications, Inc No answers on this topic |
Pros | Google | Nuance Communications, Inc No answers on this topic |
Cons | Google | Nuance Communications, Inc No answers on this topic |
Usability | Google | Nuance Communications, Inc No answers on this topic |
Alternatives Considered | Google | Nuance Communications, Inc No answers on this topic |
Return on Investment | Google | Nuance Communications, Inc No answers on this topic |
ScreenShots | Google Cloud Speech-to-Text Screenshots |