Grubhub for Restaurants vs. Paytronix Customer Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grubhub for Restaurants
Score 7.0 out of 10
N/A
Grubhub for Restaurants is an online ordering marketplace and delivery-as-a-service solution, an alternative to building out one's own delivery an online ordering system.N/A
Paytronix Customer Experience Platform
Score 5.6 out of 10
N/A
Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable rapid processing of digital orders.N/A
Pricing
Grubhub for RestaurantsPaytronix Customer Experience Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Grubhub for RestaurantsPaytronix Customer Experience Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Grubhub for RestaurantsPaytronix Customer Experience Platform
Top Pros
Top Cons
Best Alternatives
Grubhub for RestaurantsPaytronix Customer Experience Platform
Small Businesses
Square POS
Square POS
Score 9.4 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Toast Point of Sale
Toast Point of Sale
Score 7.2 out of 10
Oracle Marketing
Oracle Marketing
Score 8.0 out of 10
Enterprises

No answers on this topic

Oracle Marketing
Oracle Marketing
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Grubhub for RestaurantsPaytronix Customer Experience Platform
Likelihood to Recommend
3.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Grubhub for RestaurantsPaytronix Customer Experience Platform
Likelihood to Recommend
Grubhub
I would only recommend if GH is fully integrated with your POS, and if you can negotiate a good rate with them. If you have other third-party delivery options, you should shop around and see if they can match or lower their rate.
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Paytronix Systems
Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.
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Pros
Grubhub
  • Large network of drivers
  • Integrates fully with Toast POS
  • Big portion of the third party delivery market
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Paytronix Systems
  • Online agency for customers
  • Excellent web services for administration
  • Detailed customer service reports
  • Fraud detection
  • Number of reports available
  • Customer service available
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Cons
Grubhub
  • Quality of couriers is hit or miss
  • Poor customer service
  • Hidden fees
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Paytronix Systems
  • Building reports could be easier
  • Integration with some systems can be tricky
  • Account filters for reports
  • Could be better at outreach to customers
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Return on Investment
Grubhub
  • We needed to add delivery during the pandemic with fewer people working out of their offices and needing delivery, so this did boost sales
  • Delivery as a service built directly into our app
  • GH integrates into Toast POS and this saves labor
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Paytronix Systems
  • Helps us establish customer loyalty for those new to the area
  • Assists in building sales for the next quarter with gift card promotions we run
  • Brand loyalty
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ScreenShots