Grubhub for Restaurants vs. Paytronix Customer Experience Platform

I would only recommend if GH is fully integrated with your POS, and if you can negotiate a good rate with them. If you have other third-party delivery options, you should shop around and see if they can match or lower their rate.

Incentivized

Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.

Incentivized

• Large network of drivers
• Integrates fully with Toast POS
• Big portion of the third party delivery market

Incentivized

• Online agency for customers
• Excellent web services for administration
• Detailed customer service reports
• Fraud detection
• Number of reports available
• Customer service available

Incentivized

• Quality of couriers is hit or miss
• Poor customer service
• Hidden fees

Incentivized

• Building reports could be easier
• Integration with some systems can be tricky
• Account filters for reports
• Could be better at outreach to customers

Incentivized

• We needed to add delivery during the pandemic with fewer people working out of their offices and needing delivery, so this did boost sales
• Delivery as a service built directly into our app
• GH integrates into Toast POS and this saves labor

Incentivized

• Helps us establish customer loyalty for those new to the area
• Assists in building sales for the next quarter with gift card promotions we run
• Brand loyalty

Incentivized