What users are saying about
3 Ratings
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Score 5.9 out of 100
1 Rating
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Score 2.7 out of 100

Likelihood to Recommend

HealthcareSource Performance Manager

In order to be successful in the implementation and progress of PerformanceManager, the organization needs to dedicate internal team members to be trained and communicate with the HealthcareSource team. While they are very supportive, it is essential to have that internal team working with employees and communicating inquires and questions back to HealthcareSource when needed.
Anonymous | TrustRadius Reviewer

Insights

I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.
Jade Willard | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

HealthcareSource Performance Manager
Insights
5.8
Corporate goal setting
HealthcareSource Performance Manager
Insights
2.7
Subordinate goal setting
HealthcareSource Performance Manager
Insights
7.3
Individual goal setting
HealthcareSource Performance Manager
Insights
7.3

Pros

HealthcareSource Performance Manager

  • When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews.
  • They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly.
  • The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews.
Anonymous | TrustRadius Reviewer

Insights

  • Cost.
  • Good for small companies.
  • Comes with defaults preprogrammed.
Jade Willard | TrustRadius Reviewer

Cons

HealthcareSource Performance Manager

  • The communication between our HR IS system and their platform was cumbersome, this is always a tough spot to work with when trying to get two systems to communicate without having to rework the data. We did reach a point of success and it was due to the work on both sides.
  • I would have liked to have seen the way other healthcare organizations used the system.
  • It took a long time to get a chance to meet some of the team members from HealthcareSource due to our locations and once we did have a face to face meeting I felt much more connected with the team.
Anonymous | TrustRadius Reviewer

Insights

  • Auditing.
  • Reporting.
  • Flexibility/scaleability.
Jade Willard | TrustRadius Reviewer

Likelihood to Renew

HealthcareSource Performance Manager

HealthcareSource Performance Manager 10.0
Based on 1 answer
Looking back we can say that every year we used Performance Manager and other products too like HeathcareSource's Compensation and Position Manager we saw the ease of use for employees and HR staff members increase, we saw employees getting more comfortable with the product and HR Staff getting better at expressing their needs to the HealthcareSource team and this made us want to stay with the same company, when things are getting better each year we know we are in the right place.
Anonymous | TrustRadius Reviewer

Insights

No score
No answers yet
No answers on this topic

Support Rating

HealthcareSource Performance Manager

No score
No answers yet
No answers on this topic

Insights

Insights 1.0
Based on 1 answer
The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.
Jade Willard | TrustRadius Reviewer

Alternatives Considered

HealthcareSource Performance Manager

I have seem other products such as Success Factors and Softscape, we went with HealthcareSource because we really like PerformanceManager but also because we planned to expand our use of their products for other areas of the talent management spectrum and eventually started using their Compensation and Position Manager products too.
Anonymous | TrustRadius Reviewer

Insights

ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.
Jade Willard | TrustRadius Reviewer

Return on Investment

HealthcareSource Performance Manager

  • We found a connection between performance appraisals and employee engagement, this allowed our organization to focus in on areas we needed more resources for employees (i.e. providing employees with their job description so they know what is expected of them before their first day on of employment).
  • Performance Manager was an outlet we used to increase communication between employees and their supervisors and communication is key to a successful organization.
  • By using the data over the years we will be able to see how Performance Manager has decreased our employee turnover.
Anonymous | TrustRadius Reviewer

Insights

  • It was set up poorly and we're still suffering.
  • Without full auditing capabilities, I'm not able to mitigate all risks.
  • The support structure is severely lacking.
Jade Willard | TrustRadius Reviewer

Pricing Details

HealthcareSource Performance Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Insights

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

HealthcareSource Performance Manager
10.0
Insights
2.7

Likelihood to Renew

HealthcareSource Performance Manager
10.0
Insights

Support Rating

HealthcareSource Performance Manager
Insights
1.0

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