Hiver vs. Pitch

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Incentivized

If we need to create a presentation that we know may take time, Pitch makes it very easy to create it in a fraction of the time because there are many presentation categories with dummy data and pictures which help as a guide and cut presentation development drastically. The end result is usually same or better than hiring a professional.

• It's easy to set up, and manage ongoing.
• The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
• It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

Incentivized

• Editing
• Millions of images
• Data integration is very easy.

Incentivized

• There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Incentivized

• Same type of features across all platforms.
• More templates can be added with more options of modification.
• Addition or more shapes to gallery.

Incentivized

Easy to use

Support is there, can be slow at times.

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

Incentivized

Pitch is a powerful version of Power Point, with enough features to create very professional and fast presentations. Canva is good but the results are limited, you need to get/buy something almost ready but with Pitch you can do it as fast but better looking and with more flexibility

• Hiver has increased the efficiency by which we address emailed questions and concerns.
• Hiver increases transparency between team members.
• Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Incentivized

• You can edit a lot more here.
• Playful presentation.
• Hint of uniqueness from those boring presentation.

Incentivized