What users are saying about
6 Ratings
12 Ratings
6 Ratings
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Score 9.7 out of 100
12 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Pitch

I would highly recommend Pitch. It is very useful if one wants to design modern looking presentation that are pretty and easy to make. I have found it to be best suited for presentation with large amount of data as it does data visualization really well. It also has a lot of premade templates one can choose from which makes the presentation easy to make and takes less time.
Varun Kainthla | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Pitch
Organize and prioritize service tickets
Hiver
8.8
Pitch
Ticket creation and submission
Hiver
9.1
Pitch
Ticket response
Hiver
9.1
Pitch

Multi-Channel Help

Hiver
9.1
Pitch
Email support
Hiver
9.1
Pitch

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Pitch

  • It has high quality templates.
  • It is quite affordable and lowest subscription costs just $10.
  • It's library of images is quite vast and filled with great content. With this, we rarely had to use other websites to find the required image.
  • They have a really good customer support.
Varun Kainthla | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Pitch

  • Same type of features across all platforms.
  • More templates can be added with more options of modification.
  • Addition or more shapes to gallery.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Pitch

PowerPoint is good but Pitch is much better if you look into its features. PowerPoint is just basic if you are going for an unpaid version. While Pitch has a lot more to offer than just a basic presentation one is looking for. You can add a lot more to make your presentation look alive.
Raveena Thakur | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Pitch

  • Collaboration mode made it more efficient to work.
  • Version history feature has saved lot of time.
  • Works great even on low spec machine.
Sandeep Reyyi | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Pitch

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pitch Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison