Hypersocket vs. NetIQ by OpenText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hypersocket
Score 8.0 out of 10
N/A
Hypersocket (formerly Nervepoint) enables organizations to efficiently manage and administer end users and their access to disparate systems by empowering end users to manage their own accounts across multiple systems both on-premise and in the cloud, while allowing IT to gain control over user sprawl, cut support and gain in-depth business insight.N/A
NetIQ by OpenText
Score 9.0 out of 10
N/A
NetIQ secures organizations through a comprehensive set of identity and access services for workforce and customer identities.N/A
Pricing
HypersocketNetIQ by OpenText
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HypersocketNetIQ by OpenText
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
HypersocketNetIQ by OpenText
Small Businesses
Dashlane
Dashlane
Score 9.2 out of 10
Dashlane
Dashlane
Score 9.2 out of 10
Medium-sized Companies
RSA Access Manager (Discontinued)
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Score 10.0 out of 10
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
Enterprises
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
RSA Access Manager (Discontinued)
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Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HypersocketNetIQ by OpenText
Likelihood to Recommend
8.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
HypersocketNetIQ by OpenText
Likelihood to Recommend
Nervepoint Technologies Ltd
HyperSocket is very well suited if the resources and budget are made available. There is not much a learning curve for the IT Department or for those users already familiar with two-factor authentication. There will be some education and training requirements for most end-users as the notifications and general verbiage can be confusing for some. It may also show some exploits within some end-users who are unaware of a notification but will use the email to reset an expired password without thinking twice if it may have been a phishing email or the opposite where an end-user deletes or ignores the expiration email notification expecting it to be spam/phishing.
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OpenText
  • An organization who needs a way of managing their entire user lifecycle.
  • If an organization needed a solid Identity Management (IDM) solution that could do Single Sign-On (SS) and provisioning for services both internally and in the cloud.
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Pros
Nervepoint Technologies Ltd
  • Self service password resets
  • Ability to synchronize a primary account password with secondary accounts
  • Flexibility and intuitivness
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OpenText
  • Easy to use workflow for creating users.
  • The self-service portal for resetting passwords etc., is easy to deploy.
  • Has strong user activity monitoring.
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Cons
Nervepoint Technologies Ltd
  • Help-Desk functionality similar to OneIdentity Self-Service Password Manager, as it provides additional users that do not require administrative access to assist with managing end-users who may have locked themselves out of HyperSocket Access Manager by forgetting their own security questions.
  • Too many features which become unusable and feel like the payment plans are not flexible since it's an all-in-one product with one price. It is not necessarily a bad thing as most subscription-based pricing forces a buyer to pay more for an integral service that is only available on the highest price-plan. You really do get what you pay for, but we found many of our use-case scenarios limited the product.
  • This isn't necessarily against the product, just a personal opinion around Multi-Factor authentication which is always primarily driven mobile devices. Not all companies or end-users have access to a multi-factor device, (or in our case, are allowed to have access to a cell phone while servicing members/clients). This creates a shortfall to allow multi-factor functionality to extend to all users unless there are hardware tokens, which can be miss placed or left out more easily as most users don't treat it the same way they would their personal smartphone.
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OpenText
  • The interface is a bit outdated.
  • It would be nice to be able to customize the self-service portal more.
  • It would be great if it integrated with more products.
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Alternatives Considered
Nervepoint Technologies Ltd
Nervepoint Access Manager (NAM) has the ability to deal with multiple domains. While ServiceNow at the time we looked at the solution did not (I do not know if it does now). NAM was a more polished, mature product.
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OpenText
No answers on this topic
Return on Investment
Nervepoint Technologies Ltd
  • As with any IT Service or Solution, the investment will always be seen as a sunk cost. The only ROI would be the time and resources spent elsewhere rather than with Password Management through an IT Department or similar department. I found that the time spent on password management was about the same, as many users who are frequently forgetting a password are also forgetting their security question & answers.
  • There are some positives, as it was able to help manage the bulk of their non-windows passwords or passwords related to another online service. The centralized password manager doesn't feel like a true single sign-on but for most users, it replaces a hand-written copy they have taped to a monitor.
  • It can help with automating some of the active directory workflows with its own user provisioning functionality. Took more time to set up than it was to manage on its own.
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OpenText
  • ROI
  • Self-Service
  • Easy Install
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ScreenShots

Hypersocket Screenshots

Screenshot of Nervepoint Dashboard