Inbenta Chatbots vs. ServiceNow Customer Service Management
Inbenta Chatbots vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | — | ||||||||||||||
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Inbenta Chatbots | ServiceNow Customer Service Management | |
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Self Help Community |
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Multi-Channel Help |
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Inbenta Chatbots | ServiceNow Customer Service Management | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Chatbots | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.5 (2 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Inbenta Chatbots | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Inbenta Technologies Inc. | ServiceNow |
Pros | Inbenta Technologies Inc. | ServiceNow |
Cons | Inbenta Technologies Inc. | ServiceNow |
Usability | Inbenta Technologies Inc. No answers on this topic | ServiceNow |
Support Rating | Inbenta Technologies Inc. No answers on this topic | ServiceNow |
Alternatives Considered | Inbenta Technologies Inc. | ServiceNow |
Return on Investment | Inbenta Technologies Inc. | ServiceNow |
ScreenShots | Inbenta Chatbots Screenshots |