What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
45 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Splunk IT Service Intelligence (ITSI)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Attribute Ratings

    Likelihood to Recommend

    Instana

    N/A
    0 Ratings
    9.0

    Splunk IT Service Intelligence (ITSI)

    90%
    23 Ratings

    Likelihood to Renew

    Instana

    N/A
    0 Ratings
    8.3

    Splunk IT Service Intelligence (ITSI)

    83%
    2 Ratings

    Support Rating

    Instana

    N/A
    0 Ratings
    8.7

    Splunk IT Service Intelligence (ITSI)

    87%
    3 Ratings

    Likelihood to Recommend

    Instana

    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Todd Kulick | TrustRadius Reviewer

    Pros

    Instana

    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Anonymous | TrustRadius Reviewer

    Cons

    Instana

    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Instana

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Splunk IT Service Intelligence (ITSI)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Instana

    No score
    No answers yet
    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    Splunk IT Service Intelligence (ITSI) 8.3
    Based on 2 answers
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
    Mike McGrail | TrustRadius Reviewer

    Support Rating

    Instana

    No score
    No answers yet
    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    Splunk IT Service Intelligence (ITSI) 8.7
    Based on 3 answers
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
    Mike McGrail | TrustRadius Reviewer

    Alternatives Considered

    Instana

    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Nikhil Kumar Sharma | TrustRadius Reviewer

    Return on Investment

    Instana

    No answers on this topic

    Splunk IT Service Intelligence (ITSI)

    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
    Todd Kulick | TrustRadius Reviewer

    Add comparison