ISL Light vs. Parallels Desktop for Mac vs. TeamViewer

ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.

Incentivized

Parallels is great for an end user that is primarily a macOS user, but occasionally needs Windows access to a specific application or service that is Windows only, or Windows primarily. It obviates the need for multiple desktop units or remote VMs where spin up time is an issue. It is not quite perfect due to the ARM version of Windows requirement, but that particular case is common to all ARM use of Windows.

Incentivized

I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• The configurations & space allocations can be done on parallels.
• It integrates very well with the Mac; copying/pasting and sharing files can be done between the two platforms - Windows/Mac.
• It supports virtual machines, Touch-ID (which works on Mac and will work on Windows, too), and bridges the gap between two operating systems.

Incentivized

• It is secure and eliminates the need for VPN for remote users.
• It offers a 2FA to insure that security is strong for our system.
• Can save time with file transfer syncs for labels, batches and other files.
• It supports multi device and cross platform usage within our warehouse.

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• Having to buy a new upgrade whenever Apple updates the OS with its yearly releases seems a bit excessive.
• The integration features between Windows and Mac are enabled by default, which can clutter both sides; I would rather it was not default.

Incentivized

• With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
• With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
• The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Users are familiar with the application which will keep us going for a little while. However since we are seeing a decline for a need for the software, I wouldn't be surprised to find that this answer changes dramatically in the near future. We would probably keep it to some extent, but we would probably reduce our licensing count.

Incentivized

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Incentivized

Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.

Incentivized

It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)

Incentivized

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

Incentivized

During the entere time of use, I have never come across any availability issues.

Always available if setup correctly.

Incentivized

High performance!

Incentivized

The application is built on VNC which is a very stable technology.

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

The Parallels documentation and support websites are great. I have not had much use for them, but a cursory check shows richly documented features aimed at both the layperson and the power user or software developer. Their website is well-designed and information is easy to find, and their list of known issues as well as bugfixes on point releases is clear and transparent. They aren't trying to hide any of the limitations of their software, and seem to be regularly updating it to fix new bugs that arise with Mac OS X updates.

Incentivized

the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

It was so easy!

Incentivized

The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.

Incentivized

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

Incentivized

The main reason was price initially, after TeamViewer jacked up the price 3 fold come covid in start of 2020, told them to get stuffed and went elsewhere, back then they had a good reliable product, then after I switched to another provider, the came crawling back and offer me the same price I was paying before the COVID tax (3 times increase in price) like I said, told them to get stuffed, ISL on the other hand didn’t increase their price when covid started, so have been with them ever since.

Incentivized

Main two features that made the balance decission go to the Parallels Desktop were the possibility to pause the Windows partition easily (allowing to consume less resources in Mac and save battery) and the other one is the user interface feature called "Coherence" with allows you to show the Windows application windows as if they were native to the macOS, allowing for a better user experience.

Incentivized

TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.

Incentivized

tot perfecte

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

No professional services used

Incentivized

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)

• Saves money on having to buy a Windows and MacBook, as the MacBook can run almost 99% of all Windows software and usually run it faster and share between your MacBook transparently.
• Gives employers the most flexibility with regards to which OS to adopt across an enterprise
• We are a media company and everyone uses Macs in our industry, Fortune 500 companies also use Windows and MS Project, Parallels gives you the most flexibility for almost all of these use cases
• Improves efficiency as the MacBook Pro M3 systems are much faster than some of the fastest corporate issued Windows laptops. What takes me 3-10 seconds for a video export can take 5 minutes on a similar Windows laptop

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized