isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.
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Paycom
Score 8.6 out of 10
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Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
Our customer service with Isolved has been spot on, I can not say that for their predecessor. Our payroll is more seamless and less labor intensive. Our employee's have a better understanding now that they are more involved. All in all all the changes are to numerous to …
isolved provides a system and capabilities right at the sweet spot for our organizations. It is not overly complex and feature laden as to make it confusing and complex. On the other hand, it is fully functional and effective at the core requirements of HR and payroll without …
isolved Payroll is more affordable than Paychex Payroll. Paychex HR is more affordable than isolved HR. Toast Payroll is more complicated than isolved. Toast doesn't offer much HR service. Paycom is much more like self-service, which the support is not as great as isolved.
Each had similarities but our team was familiar with isolved because we had done a conversion 6 months previously so we elected to not switch platforms but selected a new partner. The new user interface in beta currently has a better look and feel.
I don't think I listed all of the HCM vendors we tried out; however, let me save you some time. If you want the most affordable option that's user friendly with the most options, go with isolved. One thing I need to mention is the communication they have with all the evolving …
We were with Netchex and we also looked when we transferred to Paycom, we also looked at Paycor and Paylocity. Much better than Netchex and when we researched the other ones. The primary selling point was that Paycom was that you guys owned all of your own software and then …
So, really, we selected Paycom because of the recruiting aspect, as far as the payroll. We're able to execute reports to our other managers in an effective and automatic timing.
Great customer service. That was our number 1 priority.
We recently used Paycor. I tell everyone to please stay away from that choice. They overcharged us, made a lot of promises they could not keep, and it was nearly impossible to contact with someone.
I have not yet run into a scenario that isolved is not appropriate. There have been a few specific functionalities that isolved couldn't accommodate, such as paid PTO plans. If employees frequently switch between different legal companies with different EINs, isolved really isn't built to handle that, and we've had to come up with creative solutions.
As I mentioned, the onboarding process is incredibly easy. We have around 300 employees and are constantly hiring, so Paycom has been a huge help. In fact, the ATS functionality was a major factor in our decision to switch to Paycom.
The payroll processing has been a huge benefit in keeping our weekly payroll process on track and accurate.
The COBRA services are very beneficial and we do not have to do any tracking. I appreciate this process is no longer on my duty list.
I would say the third id probably the timekeeping. The system is effective for daily tracking and timecard review. The access to the time clock is exceptional with multiple access points. The adjustments for additional pay on holidays has been helpful.
I like the employee self-service feature. It's very straightforward and easy to use. I also like my representative, Mikey. He's been very helpful—every time I call him, I get the assistance I need. I also appreciate how quickly I can get someone on the phone and get help when needed.
I am not a fan of the most recent update. I wasn't prepared for the change especially given it came right before payroll was processed. I'm told given time, I will get used to it and I'm always open to change for the better.
IWant™ feature isn't what I hoped it would be. I haven't used it much given the information I need in Paycom I can find quickly on my own. I have heard however that several employees utilize and appreciate the IWant™ feature.
I believe Isolved has helped with allot of our previous payroll and HR issues but I am not the sole person responsible for making the decisions. If it were my responsibility to make the decision I would say yes, my input does weigh heavily on the choices but it's not guaranteed.
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
I'm probably going to have to go seven and three-quarter to eight, and that may be user error to me because I know Paycom has got it figured out, but there's times I just can't figure it out, even with some of the tutorials, the university, the show-mes, and calling Alex, our representative. He can hold my hand and walk me through that process, and it just may be I didn't get it, but that's why I gave that score. I'd give it a solid nine.
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
They are very responsive and they have support for the specific issues. Clients receive a dedicated Support Representative with a back up dedicated support team. They also receive an Account Manager who follows up quarterly to discuss the company and future needs. They do have a support ticket hub, but it still needs a little work to fine tune it.
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
isolved provides a system and capabilities right at the sweet spot for our organizations. It is not overly complex and feature laden as to make it confusing and complex. On the other hand, it is fully functional and effective at the core requirements of HR and payroll without requiring additional work outside of the system. All of the systems we have previously considered or used were with limited on functionality or prohibitively expense and complex.
I have not currently used any other products. I'm still kind of new to the HR industry. The only other thing that I really have to compare it to is Vonmar's system, which they created themselves, and it was not user-friendly.
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
It's helped us save time. We've been able to automate a number of payroll and accounting functions. It's also enabled our employees to use the ask gear feature. So it's really saved time, and also we've not gotten hacked, which is always a plus.
