Emplifi Social Commerce Cloud vs. Juicer

Emplifi's support and commercial teams are always available and ready to give support. Emplifi is also open to test new use cases, even though they are beyond contractual terms. That is amazing. They need to work on the processes to guarantee a streamlined integration with customers' technology, offering more options to those willing to develop in-house their solutions, and to keep an accurate reporting on time.

Incentivized

Juicer is great for any campaign, hashtag, or event-related website. For example, we've created this website for a friend's event (the "Pirate Summit", and it looks like this https://www.juicer.io/pirate-summit). Also, artists use it a lot, for example, Bon Jovi's official site at https://www.juicer.io/bonjovi. You can also build a lot of stuff around it, and just keep Juicer's aggregated social media feed in an iFrame. Juicer is less well suited if you want to enable actions from social media, e.g. buying a physical product. In these cases, classic e-commerce shops are better suited.

Incentivized

• The UGC platform is intuitive and easy to use
• The UGC platform offers multiple methods for obtaining content
• The UGC platform makes it easy to implement galleries in emails

Incentivized

• Juicer allows me the opportunity to set it and forget it so that I can use my valuable time to focus on other things.
• Juicer has allowed us to seamlessly ensure that our social media feed can be found on our website and that it will stay up to date at any given moment.

Incentivized

• The Pixlee Integration needs a lot of work in my opinion.
• Influencer/Creator reporting
• The app is not very user friendly in my opinion.
• Options to get push notifications/texts if a post does not go live when expected (I'm not always checking my work email on the weekends)

Incentivized

• There might be one or two social media sources worth adding, e.g. Tripadvisor.

Incentivized

We found the UGC component of Emplifi to be relatively intuitive and easy for new users to adopt, resulting in increased usage and efficient time spent on the platform. Increased adoption impacted our overall marketing programs because we are able to find better/more images and use them to support our messages and campaigns.

Incentivized

We selected Live Advisor Go In Store because at that moment, it was complete and more useful. However now our brands are looking for something different, something that will help the Live Advisor to make things better and easier. We are looking for solutions more into 1 to 1 chat and AI and customer care. We expect to have new technologies that give more personalized experiences to our customers while also helping our live advisors to sell more without interrupting their work in the stores.

I haven’t had the first-hand opportunity to try other platforms. Juicer was already being used on our other websites and therefore we’re now utilizing it for the Foundation.

Incentivized

• Live stream even if we have it included, we are not using it which is very sad, this is because our business does not have the time to create new content and we are not getting inspiration nor ideas
• Live advisor is great to get more users and more traffic however in terms of CR and ROI is very low. We are considering not having it because it is giving more work to our in-store assistants and is not returning any investment.

• It's very quick to deploy, so no IT/development costs (except putting in a small javascript, which takes 5 minutes).
• Definitely positive ROI, it's much cheaper than other solutions which can cost some times 10x as much.

Incentivized