KACE Asset Management Appliance vs. xAssets IT Asset Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KACE Asset Management Appliance
Score 7.0 out of 10
N/A
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A
xAssets IT Asset Management Software
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
IT asset management software with large enterprise scalability and deep configurability to meet the complex requirements of large enterprises. The product provides highly scalable agentless network discovery software, full lifecycle asset management including software asset management, help desk, barcoding, procurement, receiving, disposal and obsolescence, contract management, financials and depreciation, spares, storage and this can be extended easily to new functional areas.
$0
Pricing
KACE Asset Management AppliancexAssets IT Asset Management Software
Editions & Modules
No answers on this topic
Enterprise Edition
$0.00
Express Edition - free for one user
$0.00
Offerings
Pricing Offerings
KACE Asset Management AppliancexAssets IT Asset Management Software
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsExpress edition is free to qualifying customers for a single user. Pricing then depends on additional users and number of assets and discovered nodes. Enterprise edition provides enterprise level scalability, security and configurability suitable for medium and large enterprises.
More Pricing Information
Community Pulse
KACE Asset Management AppliancexAssets IT Asset Management Software
Top Pros
Top Cons
Features
KACE Asset Management AppliancexAssets IT Asset Management Software
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
KACE Asset Management Appliance
2.2
2 Ratings
110% below category average
xAssets IT Asset Management Software
9.1
1 Ratings
18% above category average
Software and hardware inventory tracking7.02 Ratings9.11 Ratings
License management1.02 Ratings9.11 Ratings
Asset lifecycle monitoring1.02 Ratings9.11 Ratings
Contract management1.02 Ratings00 Ratings
Asset relationship management1.02 Ratings9.11 Ratings
Best Alternatives
KACE Asset Management AppliancexAssets IT Asset Management Software
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KACE Asset Management AppliancexAssets IT Asset Management Software
Likelihood to Recommend
5.0
(2 ratings)
9.1
(1 ratings)
User Testimonials
KACE Asset Management AppliancexAssets IT Asset Management Software
Likelihood to Recommend
Quest
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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xAssets
We run a large environment where managing agents and clients would be difficult, but this software doesn't require either. We use it a lot from our iPhones accessing the software from anywhere in the office and even from home.
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Pros
Quest
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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xAssets
  • Network discovery--with no agents to manage is great and its very fast
  • Reporting--custom reports, charts and PDFs; the software also emails monthly reports automatically
  • Users only see the data and menus they need, so no training needed and the UI is focused
  • No clients to install; we can use it from any browser and from our cell phones
  • Upgrades are done quickly; we've never needed to get involved, as they do it for us
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Cons
Quest
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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xAssets
  • Looking forward to using their full endpoint management system, which is under development
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Alternatives Considered
Quest
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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xAssets
No answers on this topic
Return on Investment
Quest
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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xAssets
No answers on this topic
ScreenShots

xAssets IT Asset Management Software Screenshots

Screenshot of Home page can be any configurable dashboardScreenshot of Asset list with charts, filtering, sort and drilldownScreenshot of Asset entry with configurable formsScreenshot of Store any number of asset imagesScreenshot of Drilldownable pie and column chartsScreenshot of Software licensing report shows compliance at the summary level