Keeper vs. Self Service Reset Password Management

I can only think of scenarios where Keeper is well-suited, in my experience. I work in small business (i.e., sole proprietor, 1 employee) environments and Keeper is well-suited to my needs. I imagine it would also be well-suited to multi-user environments, but would require a great deal more management and organization in such environments.

It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.

Incentivized

• Ease of use. User find it simple and intuitive to use and I find they rapidly adjust to the software with minimal training.
• Single-sign-on. Super important and really makes things simple for the users and easy to manage for us in the IT team.
• Sharing features. We knew sharing was a key component of our password management solution. Keeper makes it easy for users and simple to administer.

Incentivized

• It provides ease of use in assisting end users with login issues.
• Provides self-service when passwords or account assistance is needed.

Incentivized

• I find that Keeper could use some work with their desktop interface, a sleeker and friendlier user interface would definitely benefit them.
• Keeper doesn’t have a Security Dashboard, which makes it more complicated to evaluate the strengths and weaknesses of your passwords.
• The automatic web form filling is somewhat limited at the time, but im sure they will improve it soon.

Incentivized

• The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
• Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.

Incentivized

It's just easy to use, plain and simple. It has the complexity and user-interface that gives you confidence in its build but the ease-of-use that keep things from getting too complicated. A huge plus when you have to onboard new members of the team or summer interns when you need them to step in and make orders on your behalf.

Incentivized

Because it is so good. It always works, has not crashed even in 3 years; I have a lot of data in it (never any problems).

I have used the Apple cloud, but if you forget your password into that, once again, you’re at the mercy of calling customer service. With Keeper, you can use the thumbprint option to log on, and there’s any of your needed passwords. It’s fast and simple, and you don’t have to wait online to unlock the app you’ve locked yourself out of.

There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.

Incentivized

• The spreadsheets and printed papers being passed around the office with passwords on them have gone! This is a huge security hole plugged.
• Users actively use the software which says something - it is easy to use and intuitive. When software is not intuitive, it tends to not get used.
• It gives IT control over who does what with passwords, and while difficult to quantify it is certainly a dramatically positive impact on the organization.

Incentivized

• It has helped us reduce cost on the amount of time spent on assisting users with Windows Login issues.
• A decreased number of calls to our Help Desk allowing for IT to work on bigger tasks.

Incentivized