Khoros CX Insights vs. Medallia LivingLens

There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.

Incentivized

This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.

Incentivized

• video intelligence platform
• product analyses data

Incentivized

• Getting info from LinkedIn.
• Getting info from web pages.
• Getting info from newspapers and other articles.
• Getting info from more platforms.

Incentivized

• The overall thematics of the platform can be changed to be a little better, but other than that, the platform is clean and friendly
• They only provide direct services to businesses they should also focus on end users as well.

Incentivized

Khoros is missing to analyze more sources for information. Search bar is great.

Incentivized

InMoment is Better at service and support. Appears to be easier to integrate and deploy. The price however was more expensive and we were already familiar with other products from Medallia so it made sense to stay with the same brand. Once you are used to LivingLens it is really easy to use and actually I don't consider any other options anymore

Incentivized

• Understanding customer needs.
• Customer feedback for development ideas.
• Improved quality scores.

Incentivized