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Khoros CX Insights vs. Medallia Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 8.7 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
Pricing
Khoros CX InsightsMedallia Video
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CX InsightsMedallia Video
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Khoros CX InsightsMedallia Video
Top Pros
Top Cons
Best Alternatives
Khoros CX InsightsMedallia Video
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Jotform
Jotform
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CX InsightsMedallia Video
Likelihood to Recommend
7.3
(1 ratings)
8.0
(2 ratings)
User Testimonials
Khoros CX InsightsMedallia Video
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Verified User
Anonymous
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Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
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Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
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Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Verified User
Anonymous
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Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
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Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Verified User
Anonymous
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Medallia
No answers on this topic
Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
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ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI