What users are saying about
2 Ratings
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Score 9.7 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Lasso CRM

Lasso is a simple and easy-to-use CRM, above and beyond the daily tasks that the sales team or sales assistant complete, it allows our accounting department to generate reports and prepare invoices accordingly for commissions generated based on sales of condos.
Nathalie Harput | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Lasso CRM
9.1
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Lasso CRM
8.6
Pega Customer Engagement Suite
7.2
Workflow management
Lasso CRM
7.1
Pega Customer Engagement Suite
8.0
Opportunity management
Lasso CRM
10.0
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Lasso CRM
10.0
Pega Customer Engagement Suite
7.3
Interaction tracking
Lasso CRM
10.0
Pega Customer Engagement Suite
8.7
Territory management
Lasso CRM
Pega Customer Engagement Suite
6.6

Customer Service & Support

Lasso CRM
5.0
Pega Customer Engagement Suite
8.6
Help desk management
Lasso CRM
5.0
Pega Customer Engagement Suite
8.2
Case management
Lasso CRM
Pega Customer Engagement Suite
8.9
Call center management
Lasso CRM
Pega Customer Engagement Suite
8.8

Marketing Automation

Lasso CRM
9.7
Pega Customer Engagement Suite
8.0
Lead management
Lasso CRM
10.0
Pega Customer Engagement Suite
8.0
Email marketing
Lasso CRM
9.4
Pega Customer Engagement Suite
8.0

CRM Project Management

Lasso CRM
8.6
Pega Customer Engagement Suite
8.1
Task management
Lasso CRM
8.6
Pega Customer Engagement Suite
8.4
Reporting
Lasso CRM
8.6
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Lasso CRM
6.9
Pega Customer Engagement Suite
8.0
Pipeline visualization
Lasso CRM
8.0
Pega Customer Engagement Suite
8.1
Customizable reports
Lasso CRM
5.8
Pega Customer Engagement Suite
8.0

Customization

Lasso CRM
5.0
Pega Customer Engagement Suite
7.6
Custom fields
Lasso CRM
5.0
Pega Customer Engagement Suite
8.0
Custom objects
Lasso CRM
5.0
Pega Customer Engagement Suite
7.9
Scripting environment
Lasso CRM
Pega Customer Engagement Suite
7.7
API for custom integration
Lasso CRM
Pega Customer Engagement Suite
7.0

Security

Lasso CRM
8.3
Pega Customer Engagement Suite
8.1
Single sign-on capability
Lasso CRM
8.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Lasso CRM
8.6
Pega Customer Engagement Suite
8.1

Integrations with 3rd-party Software

Lasso CRM
8.0
Pega Customer Engagement Suite
7.0
Marketing automation
Lasso CRM
8.0
Pega Customer Engagement Suite
7.0

Platform

Lasso CRM
5.0
Pega Customer Engagement Suite
8.2
Mobile access
Lasso CRM
5.0
Pega Customer Engagement Suite
8.2

Social CRM

Lasso CRM
Pega Customer Engagement Suite
7.7
Social data
Lasso CRM
Pega Customer Engagement Suite
7.8
Social engagement
Lasso CRM
Pega Customer Engagement Suite
7.5

Pros

Lasso CRM

  • Easy capture of eleads from multiple sources. Lasso automatically captures potential buyers who submit for more information across multiple sources, including on social media, BDX, our website, and others.
  • Lasso helps keep everything organized, from dividing the sales efforts of multiple sales people across multiple neighborhoods, to allowing us to track which floorplans and lots our potential buyers are interested in.
  • Setting up a robust prospect nurturing plan is easy, allowing our sales team to effortlessly follow pre-determined templates for follow up.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Lasso CRM

  • Connection between inventory and sales modules.
  • Calculation of commissions of representatives using the tool (not outside realtors).
  • Price revisions.
Nathalie Harput | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Lasso CRM

No answers on this topic

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Lasso CRM

  • Lasso has given us a cost-effective way to manage and nurture our clients, with extra homebuilding-related features to make our efforts more successful.
  • We have an easy way to track the client prospecting and nurturing efforts of sales staff, even those located across the country from the corporate office.
  • Lasso has lead to more effective sales efforts, as client nurturing processes are built right in to the platform for them to follow.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Lasso CRM

Pega Customer Engagement Suite

Pricing Details

Lasso CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Lasso CRM
9.7
Pega Customer Engagement Suite
8.0

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