MadCap Flare vs. Xara Designer Pro

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Incentivized

Really great for on-the-fly images for social media, blog posts, websites. It is extremely easy to use and new employees do not need to spend any time with training since its really intuitive. Less appropriate for graphic design like removing backgrounds, etc.

• Snippets, variables, and conditioning are all good
• Once you set it up, updating Help websites is easy.

Incentivized

• Graphic art
• Social media imagery
• blog post images

• The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
• Customizing shortcuts is often an ordeal.

Incentivized

• load times
• windows not opening
• glitching when copying objects

MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Incentivized

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

Incentivized

I like both and use both but for different things. Canva, I think has more templates overall. Support is better with Xara and my templates are already built in Xara. Also, detail attention is better in Xara. I have built very meticulous charts in Xara and even mocked up product designs here.

• Saves time by offering a way to sync documents with other teammates.
• Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

Incentivized

• Less time on boarding interns
• Easy to copy templates for uniformity across the brand
• Quick downloads