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Intuit Mailchimp vs. Mapp Digital vs. Salesforce Agentforce Marketing

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Intuit Mailchimp

    Score8.4 out of 10
    N/AMailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

    $0

    per month

    Mapp Digital

    Score8.2 out of 10
    N/ABuilt by marketers for marketers, Mapp is a family of software and customer-centric services including a sophisticated data management platform; tools that optimise email, mobile, app, social and web marketing; and campaign management and strategy consulting. Mapp Digital was created by the combination of BlueHornet and the digital-marketing related applications business purchased from Teradata Corporation in July 2016. Other components include Argyle Social, Epoxy (a mobile push app), and…N/A

    Agentforce Marketing

    Score7.6 out of 10
    N/AMarketing Cloud is a cloud-based digital marketing platform, used by marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

    $1,250

    per month per installation

    Pricing
    Intuit MailchimpMapp DigitalAgentforce Marketing
    Editions & Modules
    Free
    $0
    Essentials
    starts at $13
    per month
    Standard
    starts at $20
    per month
    Premium
    starts at $350
    per month
    No answers on this topic
    Account Engagement
    $1,250
    per month
    Engagement
    $1,250
    per month
    Intelligence
    $3,000
    per month
    Loyalty Management
    $20,000
    per month
    Personalization
    $100,000
    per year
    Data Cloud for Marketing
    $108,000
    per year
    Offerings
    Pricing Offerings
    Intuit MailchimpMapp DigitalAgentforce Marketing
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    YesNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Intuit MailchimpMapp DigitalAgentforce Marketing
    Considered Multiple Products
    Intuit
    Chose Intuit Mailchimp
    I have used a lot of email marketing tools over the years and Intuit Mailchimp is one that I keep going back to, it simple and easy to use, no messing around and it does what it says one tin.
    Incentivized
    Chose Intuit Mailchimp
    The free plan of Mailchimp works well for middle and small scale businesses. It offers a rich library of email templates and powerful analytics to support the lead generation and brand awareness initiatives of the organization. Customization of templates is a piece of cake …
    Incentivized
    Chose Intuit Mailchimp
    In my opinion, it's cost-effective only and client was comfortable using this tool as they used it for years.
    Incentivized
    Chose Intuit Mailchimp
    Design and user interface and functionality.
    Incentivized
    Chose Intuit Mailchimp
    Constant Contact is antiquated and clunky. Pardot is a huge solution and tied to Salesforce so it’s not aimed at the same user audience. I think Mailchimp is generally just easier to use and costs less than the alternatives on the market currently.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp was usually already in place and needed to be set up for growth. In general, I found that the lack of phone support at the lower tiers and the rigidness for opt-in rules made working with it long term not that easy.
    Incentivized
    Chose Intuit Mailchimp
    As I mentioned earlier, Mailchimp is a great entry point for small businesses that are looking to target their customer and contact list with segmented email marketing. It is easy enough to use and the price is usually right for the return that is possible when used correctly. …
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp focuses on email and they do a good job overall compared to the competition. The platform is easy to use and makes sending emails a breeze. If you need something more robust then I would recommend Marketo as you can do anything you can imagine. However, you will need …
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp is what I inherited from my predecessor in the marketing department. It is more specialized into email marketing than Pardot or Marketo (though both have other benefits that make them really stick out for overall marketing automation), and is vaguely less expensive. Ye…
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp has a simpler, easier to use interface for those with less technical expertise.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp is not for large organizations with complicated campaigns and conversion labels. It's for simple companies - I wouldn't advise communications teams to use it.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp can compete with and often beat other similarly priced email marketing platforms. It's great for the average user and easy to learn.
    Incentivized
    Chose Intuit Mailchimp
    Mailchimp has fast and helpful customer service as compared to these competitors. While the feature set might be more limited, the price is significantly less. I have also found the platform to be much more intuitive.
    Incentivized
    Chose Intuit Mailchimp
    MailChimp is fairly simple in functionality compared to competitors. Pardot was something I used for a B2B Saas company I worked for. Drip is what I used for eCommerce. Both are preferred in my current situations. I don't think I would recommend either over MailChimp for a …
    Incentivized
    Chose Intuit Mailchimp
    We selected MailChimp over these competitors for the following reasons:
    1. Price
      We're small, so pricing is very important to us.
    Mapp Digital
    Chose Mapp Digital
    Mapp Digital offers a unique breadth of services which other software failed to offer. The AI based insights Mapp provides are very accurate and useful in order to create hyper-personalized re-marketing campaigns for our customers. Also, the customer experience analytics that …
    Incentivized
    Chose Mapp Digital
    We were able to thoroughly evaluate the program for Mapp Digital thanks to the free trial's availability. Comparing the two products' graphical user interfaces, it's evident that Mapp Digital comes out on top. Mapp Digital's excellent customer service was another reason for our …
    Incentivized
    Chose Mapp Digital
    We haven't used anything similar. We tested several programs with the free-license option, so maybe it is not fair to compare them.
    Incentivized
    Salesforce
    Chose Agentforce Marketing
    I think that all of the marketing platforms I have evaluated and used in the past serve different markets and purposes. Salesforce Marketing Cloud was more palatable to our team because of our existing tech stack where we had Salesforce CRM already deployed and in use. Compared …
    Incentivized
    Chose Agentforce Marketing
    Mailchimp is great for simple email use. It's straightforward and great for beginners in the email space. It does not offer nearly as much in the way of complexity as Salesforce Marketing Cloud does, so is limited with what it can do. Salesforce Marketing Cloud is much more …
    Incentivized
    Chose Agentforce Marketing
    I prefer Salesforce Marketing Cloud over Mailchimp.
    Incentivized
    Chose Agentforce Marketing
    My previous organization used Pardot and also Mailchimp. Salesforce Marketing Cloud is more powerful than both of those tools and integrates more deeply with Salesforce CRM.
    Incentivized
    Chose Agentforce Marketing
    Pardot offers equal or better performance when compared to other industry leaders. It's as user-friendly as Emma and Mailchimp and outpaces others like Blackbaud Luminate. The WYSIWYG (like all other email platforms) has some quirks to navigate around, but it's generally easy …
    Incentivized
    Chose Agentforce Marketing
    I MUCH prefer Pardot to Mailchimp and Mailjet. It feels more like a professional product and behaves as such with a more advanced feature set and customizability. For instance, I have not found a good way in either of the competing products to do branded preference center …
    Incentivized
    Chose Agentforce Marketing
    We use Mailchimp for email campaigns that are not sales-specific, i.e., press releases. While Mailchimp is good for tracking opens, click-throughs, embedding photos, embedding videos, etc., Pardot works best when integrated both with Google Analytics as well as Salesforce. It …
    Incentivized
    Chose Agentforce Marketing
    Pardot out-ranks the competition in regards to the integration with Salesforce. It is hard to beat the ability to use your already-made customer profiles and contact information in your marketing campaigns. Where it is lacking is the usability. MailChimp is a much more user …
    Incentivized
    Chose Agentforce Marketing
    My previous company was using MailChimp because we did not have the data volume needed for deep integrations. I would say that MailChimp’s interface is considerably more user friendly. Templates are better (and often used by Pardot if you view the source html code) and are less …
    Incentivized
    Chose Agentforce Marketing
    Pardot is far better, but used basic level with MailChimp. Prefer MailChimp's email design capabilities.
    Chose Agentforce Marketing
    Salesforce Marketing Cloud is superior to other marketing platforms I have used in the past.
    Incentivized
    Chose Agentforce Marketing
    Salesforce Marketing Cloud offers many opportunities for personalization and supports big data integration. It features powerful tools like SQL for data and AMPscript for email creation. If someone wants to master the platform, it might require some initial learning, which I …
    Incentivized
    Chose Agentforce Marketing
    While Pardot's integration with Salesforce, segmentation functionality, and automation rules are much more robust than any of its competitors, the email builder lacks even compared to free versions of marketing automation software. For us, the integration and being able to …
    Incentivized
    Chose Agentforce Marketing
    Pardot is a player in that it is one of the older products on the forefront of email marketing. This is good and bad in that it has been established but bad in that it isn't as robust as some of the other products on the market. Adobe can be good but is new to the market and …
    Incentivized
    Chose Agentforce Marketing
    As a user of Infusionsoft and SharpSpring, I wouldn't say that Pardot is the best. Infusionsoft is better overall. Pardot is used by one client of ours. Pardot's lack of good email builder is what puts it lower on the totem pole. It is a bit stronger with reporting and …
    Incentivized
    Chose Agentforce Marketing
    Pardot is a good tool for medium-sized and smaller sized companies. Working with larger companies I have seen more lean towards Marketo. I have also worked with e-commerce brands that have no use for a marketing automation tool that connects to Salesforce. Starting at a company …
    Incentivized
    Chose Agentforce Marketing
    I have used parts of the marketing cloud. While certain components of the marketing cloud are better (like social studio), the marketing automation and email marketing components of pardot are better and best suited for our business.
    Incentivized
    Chose Agentforce Marketing
    We selected Pardot for the SalesForce CRM connector, as a SalesForce CRM company we needed that first and foremost. Overall Pardot is a good e-mail platform that offers robust customization and is meagerly intuitive. MailChimp has less flexibility, but overall is an easier …
    Incentivized
    Chose Agentforce Marketing
    Not sure, Pardot was at this company before I started.
    Chose Agentforce Marketing
    We are switching from Pardot to ExactTarget.
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    251 Answers
    No answers on this topic
    88%
    Would buy again
    84 Answers
    Delivers good value for the price
    91%
    Delivers good value for the price
    244 Answers
    No answers on this topic
    89%
    Delivers good value for the price
    72 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    255 Answers
    No answers on this topic
    93%
    Happy with the feature set
    89 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    215 Answers
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    58 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    247 Answers
    No answers on this topic
    84%
    Implementation went as expected
    54 Answers
    Features
    Intuit MailchimpMapp DigitalAgentforce Marketing
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.1
    585 Ratings
    5% above category average
    Mapp Digital
    8.1
    5 Ratings
    0% above category average
    Salesforce Agentforce Marketing
    7.3
    171 Ratings
    5% below category average
    WYSIWYG email editor8.1537 Ratings7.85 Ratings7.4122 Ratings
    Dynamic content8.1519 Ratings8.44 Ratings8.1153 Ratings
    Ability to test dynamic content8.2499 Ratings8.04 Ratings6.4112 Ratings
    Landing pages8.3404 Ratings8.54 Ratings7.6121 Ratings
    A/B testing7.7434 Ratings9.04 Ratings7.0151 Ratings
    Mobile optimization7.9535 Ratings7.45 Ratings6.7111 Ratings
    Email deliverability reporting8.8568 Ratings8.85 Ratings7.3132 Ratings
    List management8.1564 Ratings8.55 Ratings8.1129 Ratings
    Triggered drip sequences7.7385 Ratings6.95 Ratings7.295 Ratings
    Lead Management
    Comparison of Lead Management features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.9
    75 Ratings
    13% above category average
    Mapp Digital
    -
    Ratings
    Salesforce Agentforce Marketing
    8.1
    124 Ratings
    4% above category average
    Lead nurturing automation7.465 Ratings00 Ratings8.8109 Ratings
    Lead scoring and grading10.01 Ratings00 Ratings8.1110 Ratings
    Data quality management8.372 Ratings00 Ratings7.3116 Ratings
    Automated sales alerts and tasks10.01 Ratings00 Ratings8.2101 Ratings
    Campaign Management
    Comparison of Campaign Management features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    7.9
    126 Ratings
    7% above category average
    Mapp Digital
    -
    Ratings
    Salesforce Agentforce Marketing
    7.3
    114 Ratings
    1% below category average
    Calendaring7.448 Ratings00 Ratings7.3103 Ratings
    Event/webinar marketing8.4112 Ratings00 Ratings7.497 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.2
    124 Ratings
    9% above category average
    Mapp Digital
    -
    Ratings
    Salesforce Agentforce Marketing
    7.4
    88 Ratings
    1% below category average
    Social sharing and campaigns8.2116 Ratings00 Ratings7.383 Ratings
    Social profile integration8.1107 Ratings00 Ratings7.539 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    8.3
    565 Ratings
    12% above category average
    Mapp Digital
    8.1
    5 Ratings
    5% above category average
    Salesforce Agentforce Marketing
    7.6
    124 Ratings
    3% above category average
    Dashboards8.6229 Ratings8.35 Ratings8.1118 Ratings
    Standard reports8.5560 Ratings8.35 Ratings7.3123 Ratings
    Custom reports7.9130 Ratings7.85 Ratings7.3100 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    7.9
    132 Ratings
    5% above category average
    Mapp Digital
    -
    Ratings
    Salesforce Agentforce Marketing
    7.5
    124 Ratings
    0% below category average
    API7.9107 Ratings00 Ratings6.790 Ratings
    Role-based workflow & approvals8.470 Ratings00 Ratings6.689 Ratings
    Customizability5.62 Ratings00 Ratings6.9111 Ratings
    Integration with Salesforce.com8.554 Ratings00 Ratings7.6113 Ratings
    Integration with Microsoft Dynamics CRM8.647 Ratings00 Ratings8.914 Ratings
    Integration with SugarCRM8.12 Ratings00 Ratings8.611 Ratings
    Third-party software integrations7.9109 Ratings00 Ratings7.524 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of Intuit Mailchimp and Mapp Digital and Salesforce Agentforce Marketing
    Feature
    Intuit Mailchimp
    -
    Ratings
    Mapp Digital
    8.2
    4 Ratings
    1% above category average
    Salesforce Agentforce Marketing
    -
    Ratings
    URL Validation00 Ratings9.03 Ratings00 Ratings
    Link Tracking00 Ratings7.83 Ratings00 Ratings
    Image Validation00 Ratings7.84 Ratings00 Ratings
    Inbox Display00 Ratings8.14 Ratings00 Ratings
    Email Accessibility Tools00 Ratings8.34 Ratings00 Ratings
    Spelling and Grammar Check00 Ratings7.84 Ratings00 Ratings
    Spam Testing00 Ratings8.34 Ratings00 Ratings
    Email Previews00 Ratings8.64 Ratings00 Ratings
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    Score9 out of 10
    Bloomreach
    Score9.2 out of 10
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    Iterable
    Score8.2 out of 10
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    Score8.5 out of 10
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    User Ratings
    Intuit MailchimpMapp DigitalAgentforce Marketing
    Likelihood to Recommend
    8.7
    (608 ratings)
    8.0
    (13 ratings)
    8.2
    (329 ratings)
    Likelihood to Renew
    10.0
    (55 ratings)
    7.8
    (8 ratings)
    8.1
    (114 ratings)
    Usability
    8.5
    (477 ratings)
    1.9
    (4 ratings)
    8.5
    (37 ratings)
    Availability
    9.5
    (6 ratings)
    -
    (0 ratings)
    10.0
    (11 ratings)
    Performance
    8.9
    (7 ratings)
    9.0
    (1 ratings)
    9.6
    (9 ratings)
    Support Rating
    8.8
    (20 ratings)
    9.0
    (3 ratings)
    7.0
    (36 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    5.0
    (4 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    8.1
    (7 ratings)
    Implementation Rating
    7.4
    (22 ratings)
    5.0
    (3 ratings)
    3.0
    (17 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    Ease of integration
    8.0
    (4 ratings)
    -
    (0 ratings)
    7.0
    (2 ratings)
    Product Scalability
    9.5
    (6 ratings)
    -
    (0 ratings)
    7.5
    (40 ratings)
    Vendor post-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    8.0
    (3 ratings)
    Vendor pre-sale
    10.0
    (2 ratings)
    -
    (0 ratings)
    7.0
    (3 ratings)
    User Testimonials
    Intuit MailchimpMapp DigitalAgentforce Marketing
    Likelihood to Recommend
    Intuit
    Mailchimp is fairly easy to onboard, even for those who would consider themselves less technologically inclined. It can be as simple as plug-and-play for simpler campaigns or scale up as needed. It also makes it easy to build, send out for internal review and feedback, and track all the needed changes.
    Incentivized
    Read full review
    Mapp Digital
    During our use of MAPP Digital, it is deserving to say that the product helped us to overcome the main challenges we faced in our business at the time. As a preliminary user I have struggled much with hosting manual campaigns on remarketing etc. But with the Mapp digital software hosting marketing campaigns became a complete automated process with supervision. This feature offered by Mapp made a huge decrease in my daily workload and I'm more than grateful for it.
    Incentivized
    Read full review
    Salesforce
    I think the product, by definition, is meant for marketing — and we use it exactly for that, for running campaigns. That’s the best-suited use case for the product. I don’t think it’s really meant to be used for anything else — that’s just not how it’s designed.
    Incentivized
    Read full review
    Pros
    Intuit
    • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
    • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
    • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
    Incentivized
    Read full review
    Mapp Digital
    • BlueHornet's WYSIWYG (What You See Is What You Get) interface for creating emails is easier to use than many platforms. Users appreciate this. BlueHornet makes it super simple to create a version specific for mobile devices.
    • I am a big fan of the custom data segmentation tools built into BlueHornet. They are powerful and easy to use. Many other ESPs, including a number of the top rated ones, do not have such powerful, easy to use segmentation tools. This matters. It helps a user send more relevant emails.
    • BlueHornet makes sharing to social networks simple. In this day and age, forwarding to a friend is dead. Sharing to social networks is essential. Having this be easy to do is very important.
    Read full review
    Salesforce
    • Filter relevant content so you can priorize those that are more relevant and resolve it first
    • Measure the traffic in the different social networks, as well as the response rate, average response time and other relevant metrics
    • Configure automation rules to order the work of those who must interact with the customer
    Incentivized
    Read full review
    Cons
    Intuit
    • The pricing tiers do scale quickly so if you have a free newsletter it may get expensive
    • The pricing is based on total emails so if you have users who you only email rarely it might not make sense to use Intuit Mailchimp
    • Customer support can be a bit lacking at times and their docs aren't always the best
    Read full review
    Mapp Digital
    • It would be nice to see the API's functionality introduced into the web client.
    • The reporting tools for transactional messages is different than the rest of the system. This promotes difficulty with getting accurate reporting in the web client, outside of an API call.
    • The custom fields are different for transactional messages, which introduces times when human error may flub the fields because they aren't contiguous throughout the product.
    Read full review
    Salesforce
    • The email builder does not offer any way to catch/check bugs across different email service providers
    • Creating SQL is not as easy as drag-and-drop; a lot of technical knowledge is required
    • Salesforce Marketing Cloud is sold as a marketing tool, but to be honest, you need a LOT of technical IT support to run the tool
    • Einstein metrics are across the board; if you have multiple audiences in one instance of Salesforce Marketing Cloud you can't segment the data.
    Incentivized
    Read full review
    Likelihood to Renew
    Intuit
    We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
    Incentivized
    Read full review
    Mapp Digital
    Although BlueHornet offers helpful testing capabilities, the ESP is a bit outdated. There is a lot of room for aesthetics improvement as they are not appealing. The reporting tool is usually broken, and reporting either no, or wrong metrics. If this ESP were to update their design, as well as fix the reporting tool, I think this platform would be much better.
    Read full review
    Salesforce
    As of right now we have not seen any other program that integrates as seamlessly into our Salesforce platform. We have barely scratched the surface of all the features and use cases. It would be irresponsible to make a move to another platform in the near future. We have not come up against any limitations that would prompt a need to switch
    Read full review
    Usability
    Intuit
    It is easy, but some things you need to learn from their resources. Mailchimp is one of the most popular email marketing platforms because it combines email marketing, automation, audience management, and analytics into a single tool that's easy to use and scale. Simple solutions and drag-and-drop edits make it easy.
    Incentivized
    Read full review
    Mapp Digital
    There were three tabs used to navigate throughout the system called, "publish," "engage," and, "measure." These three tabs made the site very user friendly and all features easy to find
    Read full review
    Salesforce
    You won't find another solution that has as many features as Salesforce Marketing Cloud Interaction Studio. We all know Salesforce, we all know how big they are and it's not for nothing... Their tools do most of the things you want, need and even imagine. Using it is complicated, but the usability is infinite.
    Incentivized
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    Reliability and Availability
    Intuit
    I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
    Incentivized
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    Mapp Digital
    No answers on this topic
    Salesforce
    Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
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    Performance
    Intuit
    I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
    Incentivized
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    Mapp Digital
    They rolled out new feature requests quite frequently and always kept our team up to speed on what they were changing/adding to the system
    Read full review
    Salesforce
    Though the make up of MA apps is not built this way today, it would be nice to see them become more real-time. The integration between Salesforce and Pardot is not a true real-time integration. If I modify something in Salesforce, those changes are not automatically reflected in Pardot immediately. There is a delay of about 15 minutes before the systems sync. This delay, although not long, is less than ideal We would love the systems to be integrated real time such that changes are propagated from one system to the other immediately.
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    Support Rating
    Intuit
    Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
    Incentivized
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    Mapp Digital
    Sometimes it was hard to get an initial response but after we started CCing more people, it became a lot better!
    Read full review
    Salesforce
    They are really responsive and more than not solve the problem or give you insight to how you can manage the solution yourself. I do find however sometimes a long delay on the more complex issues when they need to loop in other departments. but overall a good experience with support
    Incentivized
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    In-Person Training
    Intuit
    No answers on this topic
    Mapp Digital
    No answers on this topic
    Salesforce
    The trainers at the Pardot user conference (Elevate and Connections) were very knowledgeable and presented the material well. Again, the content was targeted to more of a new user audience, and was not really relevant for folks who had been using the product for 2+ years.
    Read full review
    Online Training
    Intuit
    No answers on this topic
    Mapp Digital
    They made sure to go through anything and everything that we wanted
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    Salesforce
    Pardot's online training touches on all topics briefly and vaguely without much indepth exploration into how a final outcome could look, such as Nurturing Campaigns, Email templates, landing page templates, etc... The only true way to uncover Pardot's full capabilities is to have Front End design and coding experience. Without this key skill set, I would not recommend Pardot to another business.
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    Implementation Rating
    Intuit
    It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
    Incentivized
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    Mapp Digital
    I wasn't there when they first got it, but when I got there there were only a few people that knew a little bit about it. There was A LOT that we didn't know. Then BlueHornet came and had some workshops and we learned a lot that we didn't even know existed. They were doing a lot of things wrong before BlueHornet came and showed up more about the tool
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    Salesforce
    From an IT perspective, once you set up the Javascript beacon and start collecting data there is a waiting game. During this time you can start labeling your site actions which can be labor intensive for a single person, but you don't really have the final end-users on the platform yet. We did a lot of training so users were experienced, but it wasn't until they had their first tasks to accomplish that they started using the system and had questions. I'd recommend setting up some immediate goals for an end-user to start segmenting for the purpose of displaying message campaigns so you can jump start end-user action.
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    Alternatives Considered
    Intuit
    I used Intuit Mailchimp, and I would say other software I used is equally good and competes with Intuit Mailchimp. Well, Intuit Mailchimp's reporting is better, and ActiveCampaign has more affordable pricing, so in the end, it all comes to what you need. What we needed was available in cheaper price in other software as well. But I would definitely say Intuit Mailchimp has its own advantages too.
    Incentivized
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    Mapp Digital
    We were able to thoroughly evaluate the program for Mapp Digital thanks to the free trial's availability. Comparing the two products' graphical user interfaces, it's evident that Mapp Digital comes out on top. Mapp Digital's excellent customer service was another reason for our decision to work with the company.
    Incentivized
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    Salesforce
    We use Salesforce Marketing Cloud for lead management, generating reports, tracking customer and dealer information, inputting orders, and more. I prefer HubSpot for email marketing and automation because it is easier to use and the emails are designed much better. We currently use Salesforce and HubSpot, and we are very happy to have both, as they have different pros/cons.
    Incentivized
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    Contract Terms and Pricing Model
    Intuit
    No answers on this topic
    Mapp Digital
    No answers on this topic
    Salesforce
    was not involved with this part but i have not heard about clompaints
    Incentivized
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    Scalability
    Intuit
    Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now. If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
    Incentivized
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    Mapp Digital
    No answers on this topic
    Salesforce
    Prior to this, we had no solution and literally were doing things on paper in a world where technology is outpacing paper. Having this process optimized has made it easier for the sales and marketing people to change information. From the training perspective, it has allowed us to see holes in where we could create additional support training, so the ROI here has been a lot more than just the optimization of a process.
    Incentivized
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    Return on Investment
    Intuit
    • One of my retail web store clients was sending out email specials and notices about once a month. After clicking the send button, we would watch Google Analytics and the current site users would light up immediately. Often, the current site visitors would pop up to 20, 30 or more after the email was sent. On a normal day, seeing 1 or 2 online users would be OK.
    • Pretty much in all cases, we could see an uptick in positive activity after sending out a Intuit Mailchimp email to a list.
    Incentivized
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    Mapp Digital
    • BlueHornet has been a good entry-level platform. We have successfully launched scores of clients with limited email marketing experience onto this platform. Because it is easy to use, we have spent minimal effort needing to help these clients with problems.
    • It is easy to migrate clients on or off BlueHornet, depending upon their needs. This is helpful because it allows our clients to be on exactly the right platform. Some platforms make it difficult to migrate off, essentially trapping clients on a platform that no longer meets their needs or business objectives.
    • I wish BlueHornet were keeping pace with technology advancements in the industry. The gap between the biggest ESPs and competitors like BlueHornet seems to be growing.
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    Salesforce
    • Salesforce Marketing Cloud allows us to more efficiently reach out to a higher number of prospects.
    • Salesforce Marketing Cloud allows us to nimbly communicate important messages in a timely fashion to facilitate conversion.
    • Salesforce Marketing Cloud allows us to track who is opening our messages so that we can stop sending to those not interested and focus on the most engaged audiences.
    Incentivized
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    ScreenShots

    Intuit Mailchimp Screenshots

    Screenshot of Mailchimp's advanced analytics and reporting tools. These are used to monitor trends, track performance, and get actionable insights that help users to create better campaigns and drive customer engagement.Screenshot of Mailchimp's precise audience segmentation. Its AI simplifies the workflow by generating complex customer segments for highly personalized campaigns.Screenshot of omnichannel marketing. Campaigns can be built across multiple channels, and then managed from one convenient place.Screenshot of marketing automations with the Customer Journey Builder. This is used to reach the right people with the right message at exactly the right time, which helps to drive more repeat business, increase customer retention, and see more orders.Screenshot of Mailchimp's SMS marketing. SMS can be integrated into email, automations, and social campaigns.Screenshot of Mailchimp's AI, used to deliver relevant content faster. It can generate professionally written, on-brand marketing emails with the press of a button. The user only needs to review, edit, and send.

    Agentforce Marketing Screenshots

    Screenshot of Pardot Analytics - Pardot's reporting and analytics can be used to perform true revenue impact analysis and closed-loop reporting.Screenshot of Pardot Email Analytics - The reach and impact of  email marketing efforts are displayed in real-time with advanced reporting and analytics by device, and email client.Screenshot of Pardot Forms and Landing Pages - Pardot's form and landing page builders are used to turn online traffic to leads with targeted offers and content marketing.Screenshot of Pardot Email Marketing - Lead nurturing flows are defined via an interface that enables definition of the simplest or most complex segmented and targeted campaigns.