The best AI based customer experience solution!
May 03, 2022

The best AI based customer experience solution!

Sachi Subaran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mapp Digital

I work in an education management company as an admin support manager in the marketing department. As a direct customer faced company it is highly important for us to carry out hyper personalized marketing campaigns for our leads who are mostly students and working parents. This is where we got stuck, because carrying out such campaign are much costly and require in-depth insights to strategize. After a proper hunt for solutions we were introduced to Mapp Digital by a fellow E-commerce company we were dealing with. Mapp instantly helped us to get real-time hyper-personalized customer insights with their latest advancements in AI technology.

Pros

  • Unifying all company customer data
  • Automate marketing campaigns
  • Generate AI based informative insights

Cons

  • Integration aspects can be improved
  • Company data security can be more prioritized
  • Customer analytics can be more in-depth
  • increased employee productivity
  • Increased cost efficiency
  • Increased efficient customer experience
Mapp Digital offers a unique breadth of services which other software failed to offer. The AI based insights Mapp provides are very accurate and useful in order to create hyper-personalized re-marketing campaigns for our customers. Also, the customer experience analytics that Mapp offers are informative and helps us to take decisions based on those.

Do you think Mapp Digital delivers good value for the price?

Yes

Are you happy with Mapp Digital's feature set?

Yes

Did Mapp Digital live up to sales and marketing promises?

Yes

Did implementation of Mapp Digital go as expected?

Yes

Would you buy Mapp Digital again?

Yes

During our use of MAPP Digital, it is deserving to say that the product helped us to overcome the main challenges we faced in our business at the time. As a preliminary user I have struggled much with hosting manual campaigns on remarketing etc. But with the Mapp digital software hosting marketing campaigns became a complete automated process with supervision. This feature offered by Mapp made a huge decrease in my daily workload and I'm more than grateful for it.

Mapp Digital Feature Ratings

Email & Online Marketing
9.3
WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
9
Landing pages
9
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
9
Triggered drip sequences
9
Reporting & Analytics
9.7
Dashboards
10
Standard reports
10
Custom reports
9
Pre-Send Testing
9.4
URL Validation
10
Link Tracking
9
Image Validation
9
Inbox Display
9
Email Accessibility Tools
9
Spelling and Grammar Check
9
Spam Testing
10
Email Previews
10

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