What users are saying about
11 Ratings
1 Ratings
11 Ratings
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Score 7.4 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
MCA Suite
6.0
Customer data management / contact management
Maximizer CRM
9.7
MCA Suite
6.0
Workflow management
Maximizer CRM
5.0
MCA Suite
Territory management
Maximizer CRM
6.2
MCA Suite
Opportunity management
Maximizer CRM
9.4
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
MCA Suite
Contract management
Maximizer CRM
9.4
MCA Suite
Quote & order management
Maximizer CRM
7.0
MCA Suite
Interaction tracking
Maximizer CRM
7.6
MCA Suite
Channel / partner relationship management
Maximizer CRM
8.8
MCA Suite

Customer Service & Support

Maximizer CRM
8.3
MCA Suite
Case management
Maximizer CRM
8.0
MCA Suite
Call center management
Maximizer CRM
8.0
MCA Suite
Help desk management
Maximizer CRM
9.0
MCA Suite

Marketing Automation

Maximizer CRM
7.3
MCA Suite
Lead management
Maximizer CRM
9.1
MCA Suite
Email marketing
Maximizer CRM
5.6
MCA Suite

CRM Project Management

Maximizer CRM
7.9
MCA Suite
4.0
Task management
Maximizer CRM
9.1
MCA Suite
Billing and invoicing management
Maximizer CRM
6.0
MCA Suite
Reporting
Maximizer CRM
8.8
MCA Suite
4.0

CRM Reporting & Analytics

Maximizer CRM
8.6
MCA Suite
1.0
Forecasting
Maximizer CRM
9.1
MCA Suite
Pipeline visualization
Maximizer CRM
7.7
MCA Suite
Customizable reports
Maximizer CRM
9.1
MCA Suite
1.0

Customization

Maximizer CRM
5.0
MCA Suite
Custom fields
Maximizer CRM
6.6
MCA Suite
Custom objects
Maximizer CRM
2.0
MCA Suite
Scripting environment
Maximizer CRM
5.0
MCA Suite
API for custom integration
Maximizer CRM
6.6
MCA Suite

Security

Maximizer CRM
10.0
MCA Suite
8.0
Single sign-on capability
Maximizer CRM
10.0
MCA Suite
Role-based user permissions
Maximizer CRM
10.0
MCA Suite
8.0

Social CRM

Maximizer CRM
5.0
MCA Suite
Social data
Maximizer CRM
5.0
MCA Suite
Social engagement
Maximizer CRM
5.0
MCA Suite

Integrations with 3rd-party Software

Maximizer CRM
4.9
MCA Suite
Marketing automation
Maximizer CRM
4.9
MCA Suite
Compensation management
Maximizer CRM
4.9
MCA Suite

Platform

Maximizer CRM
9.4
MCA Suite
Mobile access
Maximizer CRM
9.4
MCA Suite

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

MCA Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Screenshots

Maximizer CRM

MCA Suite

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
MCA Suite
6.0

Likelihood to Renew

Maximizer CRM
10.0
MCA Suite

Support Rating

Maximizer CRM
8.0
MCA Suite

Add comparison