Microsoft 365 vs. Microsoft Teams

Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.

Incentivized

It's amazing as a daily driver for team communication, and document search/store. Also, if you're doing a lot of LONG meetings and have trouble remembering details, the AI summarization is amazing and convenient. It just works. I'm not saying I always do this, of course, but if I need to 'skim' instead of really digging into every detail from a meeting, the AI-generated summary is generally good enough that I can get away with it.

• Chat with teams and the integrations with the other apps, and many more smaller ones, like to-dos, news, and the recent Outlook integration.
• Easy embedding on SharePoint to broadcast all the content created in the different tools.
• The office package is still robust with the good things from the past and new additions.

Incentivized

• Makes communication and collaboration easier through Chat.
• Lets us personalize and humanize face-to-face interactions through Meetings.
• Helps me effectively plan out my day through Calendar.
• Enables us to safely store and access our information through OneDrive.
• Simplifies calls and voice communication.

Incentivized

• Fix Outlook. It crashes constantly, uses way too many resources, and freezes to the point that I need to shut it down in the Task Manager.
• Excel could use an easier numbering function. I used to drag down, and it would number the cells ascending. Somewhere, it lost this function and just copied the same number down the column, which is kind of useless.
• Someone needs to create (and include) a quick and easy cheat sheet for commonly used formulas. It would be nice if a drop-down would let you choose a formula (without all the prior programming).

• The webinars feature has some missing functionally such as the ability for all users to use the Q&A feature (only those with a Microsoft Teams account can use it now), the ability to upload documents for attendees to easily access and download, and the ability for presenters and organizers to easily chat amongst themselves throughout the webinar.
• The "Channels" organization hierarchy could be more clear. If you have several channels set up, it can get clunky and hard to find the specific channel you are looking for.
• The MS Planner tool lacks functionality and organization. You cannot assign more than one person to a task and it's confusing when you try to share tasks with people - it would be nice if they were automatically added to someone's calendar.

Incentivized

I am completely satisfied with the product, and helps me on a daily basis. I do not the exact cost (it is not a cheap suite) but on the medium and long term the return on investment is guaranteed.

Incentivized

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

Incentivized

Because it's efficient and cost effective. I can work offline even when there is no Internet or I'm travelling. I am able to meet deadlines because it is user friendly which makes it easy to use. I make good use of the cloud storage as well so I have all my files in one place.

I find that the chat function itself is quite clean, but once you incorporate the rest of the UI it becomes quite clunky. It feels as though there's too many features in one place, and that leads to it becoming convoluted and a little bit tedious to use. Due to that notifications can get missed which can lead to some tricky situations when working. I do find that it is easy to pick up though and help is readily available with a good support centre.

Incentivized

Rare, but outages do happen

Incentivized

Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.

Incentivized

Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.

Incentivized

The overall support provided by Microsoft for Microsoft Teams has been quite good but there is still some room for improvements. Microsoft needs to proactively work on fixing the open bugs in order to provide a seamless experience to the users. But over the service and experience provided by the Microsoft team have been quite satisfactory.

Incentivized

Everything works and I use it all the time.

Incentivized

I find everything I need for my day-to-day work.

Incentivized

Microsoft 365 works together well with other apps and performs well as it is the standard setter in many settings. Salesforce is good at what it excels and functions at. The two products do not compete in the same field and are good complementary tools to achieve project management goals and tasks.

Incentivized

Breakout rooms are a very good feature that should be added to the platform. Google Meet ranks above Teams on the web, as it's pretty lightweight; Teams tries to do so much, making it very slow or unstable when just using the web version. Teams is superior to Zoom when it comes to chat and integration with other platforms.

Incentivized

It does not appear to have a limit to how many teams and employees we can have using it

Incentivized

• 1600+ users have adopted Microsoft 365 in our company. We even created enablement sharepoint pages for every department and for new hires to go to as the source of truth or see what ERGs to join.
• Huge time saved with the meeting scheduling assistant especially when trying to book time with busy leaders.
• Copilots meeting summaries and email summaries are amazing. We can even use your own AI within Teams and ask it questions about our customer accounts, HR questions, etc. right within the Teams platform.

Incentivized

• Allow smooth communication with team members, clients, and other internal and external partners globally.
• Provide strong security features to ensure secure communication and confidence when sharing sensitive information during our meetings and group calls.
• When working on collaborative projects, we can work together in the same document in real time.

Incentivized