Microsoft System Center Operations Manager (SCOM) vs Watchman Monitoring

• Pick real-time health data from a large number of systems through their agent services installed on those remote systems.
• Have the ability to directly create an incident in snow with its SCOM-SNOW Integration pack.
• Have the capability to design activities to perform actions on apps or infrastructure components directly from SCOM Dashboard.

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• Super easy to deploy.
• Integrates well with ZenDesk and YourComputerInventory.com.
• Website is very clear and email to manage.
• Support is awesome.
• Super lightweight package.

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• One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
• SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
• The OOB SCOM reports are a bit clunky and feel outdated.

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• Would like to see non-computer deployment agent - such as Synology.
• Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.

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• We wanted to make sure that updates and patches deployed are actually successfully installed on devices and other tools cannot match SCOM for detailed feedback on deployment status.
• We can now confidently provide management and security teams on successful update of security patches with high accuracy.
• Deployment complexity took over a year to fully implement all necessary features with help of consultants and in house teams. Wish it was simpler.

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• I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
• The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.

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