MoSo vs. Shortcuts

MoSo was a fairly outdated software. However, we may have needed to upgrade to the newest version in order to continue with them which may be the reason that my experience, overall, was not a positive one. At the end of the relationship, the MoSo team became unresponsive with regard to questions about what we were being charged for the service and how deposits were being utilized

Incentivized

It can actually handle the dynamic slotting, being an organization which is extremely operations-heavy, it becomes essential to manage inventory at out hand to increase efficiency and cut-down unnecessary cost to bring-in profitability; and Shortcuts solves perfectly for that

Incentivized

• Invoices across multiple entities
• Adds products to invoices easily through the user interface
• Adds and cancels customer access

Incentivized

• Optimize Operations
• Reduce No-shows
• Plan Inventory and Staff

Incentivized

• No ability to load information. Everything had to be done manually
• Keeping good track of which entities held Accounts Receivable. One entity would be the parent of the customer and AR would appear under their home location
• Invoicing was very ugly

Incentivized

• Shortcuts currently only provides expertise in salon and spa business, they can bring in expertise for different industries at hand
• The flexibility for rescheduling and cancelling the pre-booked slots can be relooked at
• Can offer additional features to the clients for a user-friendly UX

Incentivized

We ended up moving away from MoSo to Sage Intacct, in which we had a much better experience with the invoicing process and the flexibility. I do not recall what other products were evaluated instead of MoSo during the initial buying decision process, but one of the key drivers for purchasing the software was the ability to cross locations

Incentivized

While Shortcuts has a more friendly UI, there are other vendors in the market that have developed their products in a way that suits user requirements from any industry. Shortcuts, in my opinion should look at expanding their use case to make it compatible for other industries as well

Incentivized

• Positive in invoicing one customer across multiple locations
• Negative Customer Service experience
• Negative Ability to Scale

Incentivized

• Increased Margin
• Reduced Costs
• Increase in Efficiency

Incentivized