OSS/BSS (Operations Support/Business Support) Systems

OSS/BSS (Operations Support/Business Support) Systems Overview


Operational support systems (OSS) are used by telecommunications (telco) providers to monitor, control, analyze, and provide the technical support for interface functionality. Business support systems (BSS) help run a provider's business operations, assuring customer satisfaction and revenues gain.


Together, OSS and BSS communicate to support customer-facing activities and various end-to-end telecommunication services. Both possess their own specific data and service responsibilities to assure providers meet network fulfillment requirements.


Telco companies use OSS/BSS to:

  • Optimize network interface

  • Fine-tune network services for a defined a geographical area

  • Maintain the mobile and fixed infrastructure of the network

  • Administer provider services to network customers


Buyers should check any existing software or services for suite-style offerings that already include OSS/BSS capabilities. Products in the following categories can be cross-referenced for similar products:


OSS/BSS (Operations Support/Business Support) Products

(1-25 of 42) Sorted by Most Reviews

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Tridens Monetization

Tridens Monetization is designed to enable service providers to quickly launch digital subscription and usage-based services that differentiate against competitors, develop recurring revenues, and deepen customer relationships. Moreover, Tridens Monetization enables automation of…

Prodapt OSS

Prodapt headquartered in Irvington offers operations support systems (OSS) to telecoms.

Omnia360

The OSS/BSS business solution, Omnia360, from CHR Solutions headquartered in Houston aims to transcend traditional billing platforms with a robust solution that is fully scalable and flexible. The open platform providesa telecom billing solution that integrates with the solutions…

OSS360

Since 1984, Advantage 360 has provided billing, customer care and POS software to nearly 200 customers world-wide. OSS360 is the company's OSS system for telecoms.

BillMax

The iSpark Group, Inc., was founded in November 1994 as FastLane Communications, and changed its name after selling the Internet service provider portion of the business to FirstWorld Communications, Inc. The sale of the ISP division allowed iSpark to focus attention on BillMax software…

Powercode

Powercode, headquartered in Wisconsin, provides tools to simplify billing, support and network control in one platform. Powercode is its own customer, and uses the platform to control its own ISP so they have the expertise to know what ISPs need and a real world test bed for all…

Aradial

Aradial provides convergent AAA and billing software platforms for Wimax, LTE, Wifi and VoIP. The solution provides: AAA, customer care, real-time charging and policy control, automatic invoicing and provisioning for operators offering Data, Voice, Video, and Content.

Crosstel

Crosstel is a Telecom software company, and has designed and developed many applications required for service providers, long distance carriers, and wireless operators. Crosstel products include carrier management systems, billing and provisioning systems, troubleshooting systems,…

NetworkAccess, from Lepton Software

NetworkAccess, from Lepton Software headquartered in Gurgaon, creates a Digital Twin used to plan, design, rollout, and manage a Fibre Network. A cloud-based platform, NetworkAccess enables users to manage planning, feasibility, inventory, and reporting.

Amdocs Digital Brands Suite

Amdocs Digital Brands Suite is a SaaS solution that’s pre-built with all the business processes needed to create, capture and monetize any customer moment. The suite helps users deliver care, commerce, ordering and monetization capabilities.

Evergent

Evergent, headquartered in Sunnyvale, offers cloud-based OSS, revenue management, and subscriber management software solutions, using a modular approach to present solutions for telecoms.

Convergent Business Support Systems (BSS)

A digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-care, partner management, and other modules, designed to enable rapid delivery, monetization, and management of the latest communications services.

Value Weaver Consulting SRM Easy Help for SAP SRM

“SRM Easy Help” is SAP certified add-on for SAP SRM providing circa 70 new features on top of standard SAP SRM to enhance productivity and to reduce support costs. Add-on is certified by SAP and can support both on-premise and cloud deployment. It helps SAP SRM customers who want…

Ericsson Telecom BSS

Ericsson Telecom BSS is a digital solution to help 5G businesses reach their revenue goals and provide customer experiences.

JeraSoft Billing

JeraSoft VCS is a robust billing platform designed and developed for Mobile & Business Telecoms (Retail VoIP, Mobile VoIP, Business Telephony, MVNO/MNO, OTT, Wholesale VoIP, and SMS). It is created for billing of practically all sorts of services and enables providers to efficiently…

CSG Ascendon

Ascendon is a software-as-a-service (SaaS), cloud-based platform that aims to enable the user to launch new digital services and quickly participate in the federated digital economy. Then move apace toward a business model that reduces operational expenses, fully digitizes front-…

TCS HOBS

ChallengeCSP network operators look to capture data from different devices and build a homogenized data lake for zero-touch automation and intelligent operations. However, devices from different manufacturers require their own configuration and monitoring tools, resulting in enterprises…

HPE OSS

Hewlett Packard offers operations support and network automation for telecommunication service providers.

Ciena Blue Planet Intelligent Automation Portfolio

Blue Planet, now a Ciena company, offers an open intelligent automation portfolio, that aims to let service providers use deep knowledge about the network to power adaptive optimization of the network and services. It facilitates the evolution toward more efficient and modernized…

Tonkean

Tonkean uses AI to autonomously coordinate, execute and manage your business workflows, across data and people, so nothing falls through the cracks. The company's platform automatically connects to the interfaces users already use such as forms, email, chat, or other tools, based…

CSG Singleview

Singleview Convergent Rating & Billing boasts flexible, scalable and robust rating, discounting and billing. Revenue can be generated from any kind of service, whatever subscription or pricing model is applied. From bundling to revenue share, Singleview Convergent BIlling covers…

Optius Digital OSS

SaskTel International aims to simplify the complexities with Digital Transformation as an experienced CSP and software solution provider. Optius Digital OSS provides pre-integrated modules for Service Order, Service/Resource Activation, Provisioning, and Inventory Management for…

Azotel SIMPLer

Azotel, headquartered in Cork, develops integrated Core Network and OSS solutions (Operational Support Systems including subscriber management and operations automation). The company aims to equip Operators with the technology and management services required to build out commercially…

Alepo Operation Support System (OSS)

An Operations Support System (OSS) for management of network operations. Alepo’s OSS Solution includes a gamut of network services and provides a holistic view of each of these services, including inventory, configurations, fault management, service provisioning, and service assurance.…

Learn More About OSS/BSS (Operations Support/Business Support) Systems

What are OSS/BSS Systems?


Operational support systems (OSS) are used by telecommunications (telco) providers to monitor, control, analyze, and provide the technical support for interface functionality. Business support systems (BSS) help run a provider's business operations, assuring customer satisfaction and revenues gain.


Together, OSS and BSS communicate to support customer-facing activities and various end-to-end telecommunication services. Both possess their own specific data and service responsibilities to assure providers meet network fulfillment requirements.


Telco companies use OSS/BSS to:

  • Optimize network interface

  • Fine-tune network services for a defined a geographical area

  • Maintain the mobile and fixed infrastructure of the network

  • Administer provider services to network customers


Buyers should check any existing software or services for suite-style offerings that already include OSS/BSS capabilities. Products in the following categories can be cross-referenced for similar products:


OSS/BSS Systems Features


OSS/BSS features are typically used by network architects and engineers to monitor, maintain, manage, and optimize network systems. OSS and BSS work in tandem. An OSS shares customer orders, network faults, and service assurance data; and a BSS processes that data to meet fulfillment requirements.


Standard features in OSS are:

Standard features in BSS are:

OSS/BSS Systems Comparison


When comparing OSS/BSS products, consider the system’s capacity to launch quick and cost-efficient services that keep up with optimization demands. Telco companies provide phone and internet services to a defined geographic range that may be developed over time. To provide consistent and quality service, network engineers and architects must plan, build, and continuously optimize their network interface and infrastructure.


The ease of use and integration capabilities of existing products should also be considered when evaluating OSS/BSS products. Fragmentation is avoided and the quality of the network is improved when OSS and BSS communicate efficiently. Other notable factors include deployment options, support systems, or training opportunities.

Pricing Information


OSS/BSS systems rely on a client-centric model. They must differentiate service strategies to assure agile deployment of new services, so price ranges depend on a network's needs.


Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. More complex OSS/BSS systems with revenue tracking and network monitoring features require contacting vendors for quotes.


Larger operators with global networks or civic responsibilities may cost thousands to millions of dollars for a single licensing fee with an annual subscription.


The following price ranges are approximate estimates:

  • Tier 1 (global) operators: $20MM+

  • Tier 2/3 (regional or IP transit) operators: $1MM - $10MM

  • Utilities (civic areas): $500k - $10MM

  • Large enterprise: $500k – 5MM

  • Medium enterprise: $100k – 2MM

  • Small enterprise: $1300 - $10k+

  • Cloud-based operations: $0 - $10+

Related Categories

Frequently Asked Questions

What do OSS/BSS systems do?

OSS/BSS systems automate the transfer of customer order data and order processing, maintain network infrastructure, control cost, monitor revenue, and optimize interface experience. They also provide service provisioning, network configuration, fault management, inventory management, and order management.

What are the benefits of using OSS/BSS systems?

Manually entering order details wastes time and increases the likelihood of errors. OSS/BSS products replace manual administrative processes, automate data entry, expedite the order process, maximize revenue goals, and monitor customer experience.

What are the best OSS/BSS products?

How much do OSS/BSS systems cost?

Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. Larger operators will require more complex OSS/BSS systems, and buyers must request a quote for a single licensing fee with an annual subscription.