Alcatel-Lucent OSS, Nokia Operations Support Systems (OSS), Huawei OSS, Netcracker OSS, Enxoo for Communications, Optiva Revenue Management Suite, Alepo Operation Support System (OSS), and Splynx.
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Tridens Monetization is designed to enable service providers to quickly launch digital subscription and usage-based services that differentiate against competitors, develop recurring revenues, and deepen customer relationships. Moreover, Tridens Monetization enables automation of…
Aptean Service Gateway Device Management is a device management solution built specifically for telecommunications, cable, and wireless broadband internet providers to manage connected devices such as modems, routers, set-top boxes, and home gateways.
Blue Planet, now a Ciena company, offers an open intelligent automation portfolio, that aims to let service providers use deep knowledge about the network to power adaptive optimization of the network and services. It facilitates the evolution toward more efficient and modernized…
Ericsson Automated Network Operations is a portfolio of offerings supporting telecom OSS. The portfolio aims to boost network performance and scaling across physical and virtual resources, as well as simplify the way networks are run in terms of time and efforts required. Its analytics…
Ericsson Telecom BSS is a digital solution to help 5G businesses reach their revenue goals and provide customer experiences.
Prodapt headquartered in Irvington offers operations support systems (OSS) to telecoms.
Capgemini’s Convergent BSS solution is a pre-configured and pre-integrated Order to Cash solution based on Oracle’s Converged Charging and Policy Management (CCP). It comes with a repository of assets and accelerators that can help in reducing the implementation time as well as lower…
JeraSoft VCS is a robust billing platform designed and developed for Mobile & Business Telecoms (Retail VoIP, Mobile VoIP, Business Telephony, MVNO/MNO, OTT, Wholesale VoIP, and SMS). It is created for billing of practically all sorts of services and enables providers to efficiently…
Cerillion Enterprise BSS/OSS Suite is a pre-integrated end-to-end CRM and billing solution for mobile, fixed, cable and multi-service communications providers.
Cortex Intelligent Automation, from Innovise company Cortex, is a single software platform that allows the user to rapidly deploy, scale and manage autonomous environments. It can be configured as an OSS solution, and also for insurance claims process automation and management.
Symphony from IntegraTouch headquartered in East Rochester is a complete telecom billing solution (OSS/BSS).
Singleview Convergent Rating & Billing boasts flexible, scalable and robust rating, discounting and billing. Revenue can be generated from any kind of service, whatever subscription or pricing model is applied. From bundling to revenue share, Singleview Convergent BIlling covers…
SaskTel International aims to simplify the complexities with Digital Transformation as an experienced CSP and software solution provider. Optius Digital OSS provides pre-integrated modules for Service Order, Service/Resource Activation, Provisioning, and Inventory Management for…
Tonkean uses AI to autonomously coordinate, execute and manage your business workflows, across data and people, so nothing falls through the cracks. The company's platform automatically connects to the interfaces users already use such as forms, email, chat, or other tools, based…
A digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-care, partner management, and other modules, designed to enable rapid delivery, monetization, and management of the latest communications services.
Azotel, headquartered in Cork, develops integrated Core Network and OSS solutions (Operational Support Systems including subscriber management and operations automation). The company aims to equip Operators with the technology and management services required to build out commercially…
Operational support systems (OSS) are used by telecommunications (telco) providers to monitor, control, analyze, and provide the technical support for interface functionality. Business support systems (BSS) help run a provider's business operations, assuring customer satisfaction and revenues gain.
Together, OSS and BSS communicate to support customer-facing activities and various end-to-end telecommunication services. Both possess their own specific data and service responsibilities to assure providers meet network fulfillment requirements.
Telco companies use OSS/BSS to:
Optimize network interface
Fine-tune network services for a defined a geographical area
Maintain the mobile and fixed infrastructure of the network
Administer provider services to network customers
Buyers should check any existing software or services for suite-style offerings that already include OSS/BSS capabilities. Products in the following categories can be cross-referenced for similar products:
OSS/BSS features are typically used by network architects and engineers to monitor, maintain, manage, and optimize network systems. OSS and BSS work in tandem. An OSS shares customer orders, network faults, and service assurance data; and a BSS processes that data to meet fulfillment requirements.
Standard features in OSS are:
Network configuration & provisioning
Fault management
Overlay networking (SDN overlay)
Post/Pre-Paid systems
Service Request management
Standard features in BSS are:
Service provisioning
Revenue management (billing)
Delivery of services administration
When comparing OSS/BSS products, consider the system’s capacity to launch quick and cost-efficient services that keep up with optimization demands. Telco companies provide phone and internet services to a defined geographic range that may be developed over time. To provide consistent and quality service, network engineers and architects must plan, build, and continuously optimize their network interface and infrastructure.
The ease of use and integration capabilities of existing products should also be considered when evaluating OSS/BSS products. Fragmentation is avoided and the quality of the network is improved when OSS and BSS communicate efficiently. Other notable factors include deployment options, support systems, or training opportunities.
OSS/BSS systems rely on a client-centric model. They must differentiate service strategies to assure agile deployment of new services, so price ranges depend on a network's needs.
Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. More complex OSS/BSS systems with revenue tracking and network monitoring features require contacting vendors for quotes.
Larger operators with global networks or civic responsibilities may cost thousands to millions of dollars for a single licensing fee with an annual subscription.
The following price ranges are approximate estimates:
Tier 1 (global) operators: $20MM+
Tier 2/3 (regional or IP transit) operators: $1MM - $10MM
Utilities (civic areas): $500k - $10MM
Large enterprise: $500k – 5MM
Medium enterprise: $100k – 2MM
Small enterprise: $1300 - $10k+
Cloud-based operations: $0 - $10+
The best OSS/BSS products on the market are:
