OSS/BSS (Operations Support/Business Support) Systems

Best OSS/BSS (Operations Support/Business Support) Systems include:

6D Canvas, Nokia Operations Support Systems (OSS), Ericsson Automated Network Operations, Huawei OSS, Netcracker OSS, Alcatel-Lucent OSS, ServiceNow Telecommunications Service Management, Alepo Operation Support System (OSS), Splynx and Azotel SIMPLer.

All Products

(1-25 of 48)

1
Tridens Monetization

Tridens Monetization is designed to enable service providers to quickly launch digital subscription and usage-based services that differentiate against competitors, develop recurring revenues, and deepen customer relationships. Moreover, Tridens Monetization enables automation of…

3
Wavenet Subscription & Content Manager
0 reviews

Wavenet Subscription and Content Manager is a comprehensive service delivery platform (SDP). With Wavenet SCM, CSPs can offer a wider variety of dynamic services and customised service bundling to subscribers, with the potential for DCB (Direct Carrier Billing) capability which in…

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4
Whale Cloud Digital OSS

Whale Cloud headquartered in Nanjing offers their Digital OSS suite to telecom operators, providing tools supporting operational efficiency for 5G, network operations and management, service expansion and rollout, field service technician support applications, and workforce management…

5
Tecalis Telecom Sales Hub

Without impacting IT teams, Tecalis Telecom Sales Hub enables companies to transform their model in less than 3 months by implementing a cross-channel solution that allows them to perform crucial activity operations and processes: - Online and onsite Pre-Paid SIM activation.- Remote,…

6
Mavenir Digital Enablement (BSS)

Mavenir’s Digital Enablement architecture with flexible AI rule engine and catalog driven design allows service providers to become innovative and relevant in their customer’s journey.

7
Value Weaver Consulting SRM Easy Help for SAP SRM

“SRM Easy Help” is SAP certified add-on for SAP SRM providing circa 70 new features on top of standard SAP SRM to enhance productivity and to reduce support costs. Add-on is certified by SAP and can support both on-premise and cloud deployment. It helps SAP SRM customers who want…

8
Optius Digital OSS

SaskTel International aims to simplify the complexities with Digital Transformation as an experienced CSP and software solution provider. Optius Digital OSS provides pre-integrated modules for Service Order, Service/Resource Activation, Provisioning, and Inventory Management for…

9
OSS360
0 reviews

Since 1984, Advantage 360 has provided billing, customer care and POS software to nearly 200 customers world-wide. OSS360 is the company's OSS system for telecoms.

10
Capgemini Convergent Business Support Systems (BSS)

Capgemini’s Convergent BSS solution is a pre-configured and pre-integrated Order to Cash solution based on Oracle’s Converged Charging and Policy Management (CCP). It comes with a repository of assets and accelerators that can help in reducing the implementation time as well as lower…

11
JeraSoft Billing

JeraSoft VCS is a robust billing platform designed and developed for Mobile & Business Telecoms (Retail VoIP, Mobile VoIP, Business Telephony, MVNO/MNO, OTT, Wholesale VoIP, and SMS). It is created for billing of practically all sorts of services and enables providers to efficiently…

12
NetworkAccess, from Lepton Software

NetworkAccess, from Lepton Software headquartered in Gurgaon, creates a Digital Twin used to plan, design, rollout, and manage a Fibre Network. A cloud-based platform, NetworkAccess enables users to manage planning, feasibility, inventory, and reporting.

13
Tonkean
0 reviews

Tonkean uses AI to autonomously coordinate, execute and manage your business workflows, across data and people, so nothing falls through the cracks. The company's platform automatically connects to the interfaces users already use such as forms, email, chat, or other tools, based…

14
Convergent Business Support Systems (BSS)

A digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-care, partner management, and other modules, designed to enable rapid delivery, monetization, and management of the latest communications services.

15
Cerillion Enterprise OSS/BSS

Cerillion Enterprise BSS/OSS Suite is a pre-integrated end-to-end CRM and billing solution for mobile, fixed, cable and multi-service communications providers.

16
IntegraTouch Symphony

Symphony from IntegraTouch headquartered in East Rochester is a complete telecom billing solution (OSS/BSS).

17
Enxoo for Communications

Enxoo for Communications is a CPQ & eCommerce for Communications, fully Salesforce native and lightning ready. Together with Enxoo for Communications solution form a full suite for Telcoms end-to-end digitalization. The solution is designed especially for B2B and wholesales Telecoms,…

18
Aptean Service Gateway

Aptean Service Gateway Device Management is a device management solution built specifically for telecommunications, cable, and wireless broadband internet providers to manage connected devices such as modems, routers, set-top boxes, and home gateways.

19
CSG Ascendon
0 reviews

Ascendon is a software-as-a-service (SaaS), cloud-based platform that aims to enable the user to launch new digital services and quickly participate in the federated digital economy. Then move apace toward a business model that reduces operational expenses, fully digitizes front-…

20
Crosstel
0 reviews

Crosstel is a Telecom software company, and has designed and developed many applications required for service providers, long distance carriers, and wireless operators. Crosstel products include carrier management systems, billing and provisioning systems, troubleshooting systems,…

21
Ericsson Telecom BSS

Ericsson Telecom BSS is a digital solution to help 5G businesses reach their revenue goals and provide customer experiences.

22
Whale Cloud Digital BSS

Whale Cloud Digital BSS is a suite of customer service applications for telecom operators, including the company's CRM beside a billing system, a connectivity platform, as well as tools to manage marketing operations and digital sales channel management.

23
Optiva Revenue Management Suite

Canadian company Optiva (formerly Redknee) offers an OSS/ BSS solution via the Optiva Revenue Management Suite. Through integration with digital channels, order management, service fulfillment, and product creation, it delivers a robust environment, empowering the user to create…

24
Azotel SIMPLer

Azotel, headquartered in Cork, develops integrated Core Network and OSS solutions (Operational Support Systems including subscriber management and operations automation). The company aims to equip Operators with the technology and management services required to build out commercially…

25
TCS HOBS
0 reviews

ChallengeCSP network operators look to capture data from different devices and build a homogenized data lake for zero-touch automation and intelligent operations. However, devices from different manufacturers require their own configuration and monitoring tools, resulting in enterprises…

Learn More About OSS/BSS (Operations Support/Business Support) Systems

What are OSS/BSS Systems?


Operational support systems (OSS) are used by telecommunications (telco) providers to monitor, control, analyze, and provide the technical support for interface functionality. Business support systems (BSS) help run a provider's business operations, assuring customer satisfaction and revenues gain.


Together, OSS and BSS communicate to support customer-facing activities and various end-to-end telecommunication services. Both possess their own specific data and service responsibilities to assure providers meet network fulfillment requirements.


Telco companies use OSS/BSS to:

  • Optimize network interface

  • Fine-tune network services for a defined a geographical area

  • Maintain the mobile and fixed infrastructure of the network

  • Administer provider services to network customers


Buyers should check any existing software or services for suite-style offerings that already include OSS/BSS capabilities. Products in the following categories can be cross-referenced for similar products:


OSS/BSS Systems Features


OSS/BSS features are typically used by network architects and engineers to monitor, maintain, manage, and optimize network systems. OSS and BSS work in tandem. An OSS shares customer orders, network faults, and service assurance data; and a BSS processes that data to meet fulfillment requirements.


Standard features in OSS are:

Standard features in BSS are:

OSS/BSS Systems Comparison


When comparing OSS/BSS products, consider the system’s capacity to launch quick and cost-efficient services that keep up with optimization demands. Telco companies provide phone and internet services to a defined geographic range that may be developed over time. To provide consistent and quality service, network engineers and architects must plan, build, and continuously optimize their network interface and infrastructure.


The ease of use and integration capabilities of existing products should also be considered when evaluating OSS/BSS products. Fragmentation is avoided and the quality of the network is improved when OSS and BSS communicate efficiently. Other notable factors include deployment options, support systems, or training opportunities.

Pricing Information


OSS/BSS systems rely on a client-centric model. They must differentiate service strategies to assure agile deployment of new services, so price ranges depend on a network's needs.


Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. More complex OSS/BSS systems with revenue tracking and network monitoring features require contacting vendors for quotes.


Larger operators with global networks or civic responsibilities may cost thousands to millions of dollars for a single licensing fee with an annual subscription.


The following price ranges are approximate estimates:

  • Tier 1 (global) operators: $20MM+

  • Tier 2/3 (regional or IP transit) operators: $1MM - $10MM

  • Utilities (civic areas): $500k - $10MM

  • Large enterprise: $500k – 5MM

  • Medium enterprise: $100k – 2MM

  • Small enterprise: $1300 - $10k+

  • Cloud-based operations: $0 - $10+

Related Categories

Frequently Asked Questions

What do OSS/BSS systems do?

OSS/BSS systems automate the transfer of customer order data and order processing, maintain network infrastructure, control cost, monitor revenue, and optimize interface experience. They also provide service provisioning, network configuration, fault management, inventory management, and order management.

What are the benefits of using OSS/BSS systems?

Manually entering order details wastes time and increases the likelihood of errors. OSS/BSS products replace manual administrative processes, automate data entry, expedite the order process, maximize revenue goals, and monitor customer experience.

What are the best OSS/BSS products?

How much do OSS/BSS systems cost?

Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. Larger operators will require more complex OSS/BSS systems, and buyers must request a quote for a single licensing fee with an annual subscription.