OSS/BSS (Operations Support/Business Support) Systems

OSS/BSS (Operations Support/Business Support) Systems Overview


Operational support systems (OSS) are used by telecommunications (telco) providers to monitor, control, analyze, and provide the technical support for interface functionality. Business support systems (BSS) help run a provider's business operations, assuring customer satisfaction and revenues gain.


Together, OSS and BSS communicate to support customer-facing activities and various end-to-end telecommunication services. Both possess their own specific data and service responsibilities to assure providers meet network fulfillment requirements.


Telco companies use OSS/BSS to:

  • Optimize network interface

  • Fine-tune network services for a defined a geographical area

  • Maintain the mobile and fixed infrastructure of the network

  • Administer provider services to network customers


Buyers should check any existing software or services for suite-style offerings that already include OSS/BSS capabilities. Products in the following categories can be cross-referenced for similar products:


OSS/BSS (Operations Support/Business Support) Products

(1-25 of 34) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
Tridens Monetization

Tridens Monetization is designed to enable service providers to quickly launch digital subscription and usage-based services that differentiate against competitors, develop recurring revenues, and deepen customer relationships. Moreover, Tridens Monetization enables automation of…

Aptean Service Gateway

Aptean Service Gateway Device Management is a device management solution built specifically for telecommunications, cable, and wireless broadband internet providers to manage connected devices such as modems, routers, set-top boxes, and home gateways.

Ciena Blue Planet Intelligent Automation Portfolio

Blue Planet, now a Ciena company, offers an open intelligent automation portfolio, that aims to let service providers use deep knowledge about the network to power adaptive optimization of the network and services. It facilitates the evolution toward more efficient and modernized…

Ericsson Automated Network Operations

Ericsson Automated Network Operations is a portfolio of offerings supporting telecom OSS. The portfolio aims to boost network performance and scaling across physical and virtual resources, as well as simplify the way networks are run in terms of time and efforts required. Its analytics…

HPE OSS

Hewlett Packard offers operations support and network automation for telecommunication service providers.

IBM OSS

IBM offers operational support systems for telecommunications companies.

Ericsson Telecom BSS

Ericsson Telecom BSS is a digital solution to help 5G businesses reach their revenue goals and provide customer experiences.

Prodapt OSS

Prodapt headquartered in Irvington offers operations support systems (OSS) to telecoms.

Capgemini Convergent Business Support Systems (BSS)

Capgemini’s Convergent BSS solution is a pre-configured and pre-integrated Order to Cash solution based on Oracle’s Converged Charging and Policy Management (CCP). It comes with a repository of assets and accelerators that can help in reducing the implementation time as well as lower…

JeraSoft Billing

JeraSoft VCS is a robust billing platform designed and developed for Mobile & Business Telecoms (Retail VoIP, Mobile VoIP, Business Telephony, MVNO/MNO, OTT, Wholesale VoIP, and SMS). It is created for billing of practically all sorts of services and enables providers to efficiently…

Cerillion Enterprise OSS/BSS

Cerillion Enterprise BSS/OSS Suite is a pre-integrated end-to-end CRM and billing solution for mobile, fixed, cable and multi-service communications providers.

Cortex Intelligent Automation

Cortex Intelligent Automation, from Innovise company Cortex, is a single software platform that allows the user to rapidly deploy, scale and manage autonomous environments. It can be configured as an OSS solution, and also for insurance claims process automation and management.

IntegraTouch Symphony

Symphony from IntegraTouch headquartered in East Rochester is a complete telecom billing solution (OSS/BSS).

CSG Singleview

Singleview Convergent Rating & Billing boasts flexible, scalable and robust rating, discounting and billing. Revenue can be generated from any kind of service, whatever subscription or pricing model is applied. From bundling to revenue share, Singleview Convergent BIlling covers…

Omnia360

The OSS/BSS business solution, Omnia360, from CHR Solutions headquartered in Houston aims to transcend traditional billing platforms with a robust solution that is fully scalable and flexible. The open platform providesa telecom billing solution that integrates with the solutions…

Optius Digital OSS

SaskTel International aims to simplify the complexities with Digital Transformation as an experienced CSP and software solution provider. Optius Digital OSS provides pre-integrated modules for Service Order, Service/Resource Activation, Provisioning, and Inventory Management for…

OSS360

Since 1984, Advantage 360 has provided billing, customer care and POS software to nearly 200 customers world-wide. OSS360 is the company's OSS system for telecoms.

Tonkean

Tonkean uses AI to autonomously coordinate, execute and manage your business workflows, across data and people, so nothing falls through the cracks. The company's platform automatically connects to the interfaces users already use such as forms, email, chat, or other tools, based…

Convergent Business Support Systems (BSS)

A digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-care, partner management, and other modules, designed to enable rapid delivery, monetization, and management of the latest communications services.

Splynx

Splynx is a ISP billing and management software created for Internet service providers and network administrators. The software features customer billing, payment processing, network configuration, monitoring of equipment, hotspot billing, and client portals.Splynx is tailored for…

Azotel SIMPLer

Azotel, headquartered in Cork, develops integrated Core Network and OSS solutions (Operational Support Systems including subscriber management and operations automation). The company aims to equip Operators with the technology and management services required to build out commercially…

BillMax

The iSpark Group, Inc., was founded in November 1994 as FastLane Communications, and changed its name after selling the Internet service provider portion of the business to FirstWorld Communications, Inc. The sale of the ISP division allowed iSpark to focus attention on BillMax software…

Powercode

Powercode, headquartered in Wisconsin, provides tools to simplify billing, support and network control in one platform. Powercode is its own customer, and uses the platform to control its own ISP so they have the expertise to know what ISPs need and a real world test bed for all…

Aradial

Aradial provides convergent AAA and billing software platforms for Wimax, LTE, Wifi and VoIP. The solution provides: AAA, customer care, real-time charging and policy control, automatic invoicing and provisioning for operators offering Data, Voice, Video, and Content.

Learn More About OSS/BSS (Operations Support/Business Support) Systems

What are OSS/BSS Systems?


Operational support systems (OSS) are used by telecommunications (telco) providers to monitor, control, analyze, and provide the technical support for interface functionality. Business support systems (BSS) help run a provider's business operations, assuring customer satisfaction and revenues gain.


Together, OSS and BSS communicate to support customer-facing activities and various end-to-end telecommunication services. Both possess their own specific data and service responsibilities to assure providers meet network fulfillment requirements.


Telco companies use OSS/BSS to:

  • Optimize network interface

  • Fine-tune network services for a defined a geographical area

  • Maintain the mobile and fixed infrastructure of the network

  • Administer provider services to network customers


Buyers should check any existing software or services for suite-style offerings that already include OSS/BSS capabilities. Products in the following categories can be cross-referenced for similar products:


OSS/BSS Systems Features


OSS/BSS features are typically used by network architects and engineers to monitor, maintain, manage, and optimize network systems. OSS and BSS work in tandem. An OSS shares customer orders, network faults, and service assurance data; and a BSS processes that data to meet fulfillment requirements.


Standard features in OSS are:

Standard features in BSS are:

OSS/BSS Systems Comparison


When comparing OSS/BSS products, consider the system’s capacity to launch quick and cost-efficient services that keep up with optimization demands. Telco companies provide phone and internet services to a defined geographic range that may be developed over time. To provide consistent and quality service, network engineers and architects must plan, build, and continuously optimize their network interface and infrastructure.


The ease of use and integration capabilities of existing products should also be considered when evaluating OSS/BSS products. Fragmentation is avoided and the quality of the network is improved when OSS and BSS communicate efficiently. Other notable factors include deployment options, support systems, or training opportunities.

Pricing Information


OSS/BSS systems rely on a client-centric model. They must differentiate service strategies to assure agile deployment of new services, so price ranges depend on a network's needs.


Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. More complex OSS/BSS systems with revenue tracking and network monitoring features require contacting vendors for quotes.


Larger operators with global networks or civic responsibilities may cost thousands to millions of dollars for a single licensing fee with an annual subscription.


The following price ranges are approximate estimates:

  • Tier 1 (global) operators: $20MM+

  • Tier 2/3 (regional or IP transit) operators: $1MM - $10MM

  • Utilities (civic areas): $500k - $10MM

  • Large enterprise: $500k – 5MM

  • Medium enterprise: $100k – 2MM

  • Small enterprise: $1300 - $10k+

  • Cloud-based operations: $0 - $10+

Frequently Asked Questions

What do OSS/BSS systems do?

OSS/BSS systems automate the transfer of customer order data and order processing, maintain network infrastructure, control cost, monitor revenue, and optimize interface experience. They also provide service provisioning, network configuration, fault management, inventory management, and order management.

What are the benefits of using OSS/BSS systems?

Manually entering order details wastes time and increases the likelihood of errors. OSS/BSS products replace manual administrative processes, automate data entry, expedite the order process, maximize revenue goals, and monitor customer experience.

How much do OSS/BSS systems cost?

Standard OSS/BSS features are accessible on open source or cloud-based solutions, starting at $2-$10 per month. Larger operators will require more complex OSS/BSS systems, and buyers must request a quote for a single licensing fee with an annual subscription.