SurveyLab vs. ServiceNow Customer Service Management
SurveyLab vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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SurveyLab | N/A | SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
SurveyLab | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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SurveyLab | ServiceNow Customer Service Management | |
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Top Pros | ||
Top Cons | No answers on this topic |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Survey Distribution |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SurveyLab | ServiceNow Customer Service Management | |
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Small Businesses | Square 9 Softworks Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Qualaroo Score 6.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Predictive Index Behavioral Assessment Score 9.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SurveyLab | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.1 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
SurveyLab | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 7 Points Ltd. | ServiceNow |
Pros | 7 Points Ltd. | ServiceNow |
Cons | 7 Points Ltd. | ServiceNow |
Usability | 7 Points Ltd. No answers on this topic | ServiceNow |
Support Rating | 7 Points Ltd. No answers on this topic | ServiceNow |
Alternatives Considered | 7 Points Ltd. | ServiceNow |
Return on Investment | 7 Points Ltd. | ServiceNow |
ScreenShots | SurveyLab Screenshots |