Nextiva Contact Center vs. OpenTouch Customer Service Suite
Nextiva Contact Center vs. OpenTouch Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user | |
OpenTouch Customer Service Suite | N/A | Alcatel-Lucent offers their suite of modular call center management applications under the name of OpenTouch Customer Service (OTCS). | N/A |
Nextiva Contact Center | OpenTouch Customer Service Suite | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Contact Center | OpenTouch Customer Service Suite | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nextiva Contact Center | OpenTouch Customer Service Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Contact Center | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | 9.1 (31 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Nextiva Contact Center | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
Pros | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
Cons | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
Likelihood to Renew | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
Support Rating | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
Alternatives Considered | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
Return on Investment | Nextiva | Alcatel-Lucent Enterprise No answers on this topic |
ScreenShots |