Nextiva VoIP Call Center works, but you need to be patience with the system
February 02, 2024
Nextiva VoIP Call Center works, but you need to be patience with the system
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Nextiva VoIP Call Center
We been using Nextiva VoIP Call Center for about 7 Years, the system works fine the only down side issue is the NextivaONE app for the computer, there is an update every 2-3 weeks, the user had to logout and log back in every time there is update, the cellphone app notification will be showing to you forever, there is no way to clean up notification on cellphone app... Beside that in generally the system works great... I still recommend Nextiva VoIP Call Center.
- Handles our incoming call very well
- distribute the call
- the report site is ok... could be easier...
- routing call works great
- The reporting need big improvement
- the Nextiva VoIP Call Center manager dashboard needs improvement, often we can see all the agents on the system
- Nextiva VoIP Call Center is to complicated to make changes
- With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
- we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
Do you think Nextiva Contact Center delivers good value for the price?
No
Are you happy with Nextiva Contact Center's feature set?
No
Did Nextiva Contact Center live up to sales and marketing promises?
No
Did implementation of Nextiva Contact Center go as expected?
No
Would you buy Nextiva Contact Center again?
No