Likelihood to Recommend We continue to remain the only professional baseball team that utilizes NOVAtime for our scheduling of staff, mostly because it was designed to schedule hospital workers. The lag time when updating the ASM is extremely time consuming and the inability to work in multiple internet tabs or windows makes it that much more inefficient. I am sure it is a fantastic system for other organizations but it continues to be a challenge for us.
Read full review TimeCamp is comparable to all other time tracking apps. It predominantly depends on your specific use case and if the UX works for you if TimeCamp will be a good fit. Personally, I found the software not super intuitive and I think that was a big turn off.
Read full review Pros The report database is very extensive--there is a report for everything Easy to use Various ways for EEs and supervisors to access information Read full review TimeCamp does what it is made to do and it does it very well. It allows multiple levels of billing rates and does a great job tracking. TImeCamp does take a little bit of time to set up, but that is no different than any other tool. The interface is easily understandable so the configuration goes pretty quickly. Read full review Cons There does need to be more support and knowledge when it comes to alternate workweek schedule types (9/80, etc.), as there have been a few unique challenges with those. Read full review TimeCamp is a little bit expensive. It needs overall improvement in all tools. Moreover, the mobile version is not as useful as the web version of TimeCamp. Other than that, customer service needs more attention and requires more improvement. Also, I feel like that if there are more features of TimeCamp then it would be better. Read full review Likelihood to Renew The overall satisfaction within the organization has been luke warm, at best. The software may be more conducive for a hospital but I believe there is a reason why we are the lone baseball team utilizing it.
Read full review Usability On the employee's side of things, Novatime is pretty intuitive and fairly easy to use. All they have to do is either press a button to punch in or punch out. If they are entering in their hours, all they have to do is type in the number of hours per day. On the manager's side of things, Novatime is also fairly easy to use. It highlights in red any missed punches and in green any OT that the employee has. There are links on the homepage of the manager's page that will lead them to a list of all their employees' missed punches for a pay period and they can fix them all before payroll is due. Novatime becomes a bit more complicated on the administrator's side. The issues I have run into with Novatime normally come after updates/upgrades to their system. They have been getting better, but the administrator's side is still a bit clunky and takes a while to find what you are looking for. It is not as intuitive as the other sides and takes a bit of computer knowledge to figure it out.
Read full review Support Rating The program itself can be customized in many different ways to meet the needs of the company/organization that it is working with. The charts/graphs on the new homepage are somewhat helpful and link to useful information. It has some really nice scheduling features that allow managers to see the difference between hours expected to work and actual hours worked as well as overtime, absences, and non-scheduled shifts. Processing payroll is quite simple. PTO request off is straightforward.
Read full review I am giving support a rating of 8 but that is quite arbitrary. Honestly, we have never had the need to contact support for any reason. There has not been a situation where we became stuck and could not figure out how to work through it. Sign up was easy and billing is like clockwork so there has been no need to contact billing support. I think this is a testament to the ease of use of TimeCamp.
Read full review Alternatives Considered The product is easy to use, and everyone picks up on it quickly. It is less expensive, and has more to offer than any other product I’ve found.
Read full review TimeCamp is distinctive and virtuous because it provides a flexible payment system with a free plan to make it even more attractive, it simply provides the essential alternatives in our work processes, and the customer service team executes its work very effectively and with a positive attitude positive.
Read full review Return on Investment We have had a few scenarios where the PTO accrual dropped off and it did take 3 attempts of reaching out to customer service to get it sorted. The customer service team has collaborated with me in creating new PTO categories to automate certain needs to save me some time. Read full review TimeCamp sheets help teams be agile and efficient by avoiding administrative overhead. TimeCamp makes it easy to forecast project budgets and track how much time is spent on various activities. TimeCamp improves overall productivity by allocating resources to relevant activities. We use TimeCamp to work more efficiently on all elements of a project. TimeCamp can be used to track staff attendance and manage absences. TimeCamp's billing approach is simple and comprehensive for our clients. Read full review ScreenShots