Okdesk vs. ServiceNow Customer Service Management
Okdesk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Okdesk | N/A | Okdesk is a professional Work Order Management (WOM) cloud SaaS focused on maintenance, after-sales & field services. Currently, 700+ B2B companies from South & North America, Europe, Asia, Russia & the CIS are using it to automate dispatching, service contracts management & equipment maintenance. Before launching Okdesk in 2015, its founders spent more than 15 years in developing professional enterprise helpdesks until they discovered a niche for providing such solutions to small… | $19 per user per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Starting package: 5 licenses and quarterly payment. Special offers for 15+ licenses. | — | ||||||||||||||
More Pricing Information |
Okdesk | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Okdesk | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Okdesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Okdesk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Okdesk No answers on this topic | ServiceNow |
Pros | Okdesk No answers on this topic | ServiceNow |
Cons | Okdesk No answers on this topic | ServiceNow |
Usability | Okdesk No answers on this topic | ServiceNow |
Support Rating | Okdesk No answers on this topic | ServiceNow |
Alternatives Considered | Okdesk No answers on this topic | ServiceNow |
Return on Investment | Okdesk No answers on this topic | ServiceNow |
ScreenShots | Okdesk Screenshots |