Oracle Fusion Service vs. Boomtown
Oracle Fusion Service vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
Oracle Fusion Service | Boomtown | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Oracle Fusion Service | Boomtown | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Fusion Service | Boomtown | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | Boomtown | |
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Likelihood to Recommend | 6.3 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.8 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | Boomtown | |
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Likelihood to Recommend | Oracle | Boomtown Network, Inc. No answers on this topic |
Pros | Oracle | Boomtown Network, Inc. No answers on this topic |
Cons | Oracle | Boomtown Network, Inc. No answers on this topic |
Likelihood to Renew | Oracle | Boomtown Network, Inc. No answers on this topic |
Usability | Oracle | Boomtown Network, Inc. No answers on this topic |
Reliability and Availability | Oracle | Boomtown Network, Inc. No answers on this topic |
Performance | Oracle | Boomtown Network, Inc. No answers on this topic |
Support Rating | Oracle | Boomtown Network, Inc. No answers on this topic |
In-Person Training | Oracle | Boomtown Network, Inc. No answers on this topic |
Implementation Rating | Oracle | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | Oracle | Boomtown Network, Inc. No answers on this topic |
Scalability | Oracle | Boomtown Network, Inc. No answers on this topic |
Return on Investment | Oracle | Boomtown Network, Inc. No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots | Boomtown Screenshots |