Otter.ai vs. Verbit

Otter.ai is an excellent tool for any public speaker who would like to obtain a written transcript of a message they have given. It is helpful as well for providing a written transcript of a recorded conversation, especially if you need to provide a record of what was said to you in a sensitive discussion that you happened to legally record on your phone. The one scenario I would not recommend using Otter.ai for would be if one needed this audio recording quickly, as it does take some time to upload the recording (and then possibly format it).

Incentivized

Verbit offers a captioning service that meets our requirements and is less expensive than other services we have used in the past. It offers a web interface as well as being integrated into our LMS (Canvas) so it is very flexible in how we can use it.

Since it is integrated with our media management software (Kaltura), it works seamlessly in the background.

One caveat is that you can't search for a unique ID number in the web interface, so if you have two or more videos that have the same name, you don't know which one to caption.

Incentivized

• Provides excellent audio transcriptions.
• Helps spoken communicators assess their messages.
• Provides accurate spacing in the transcript where there are pauses in the recording.

Incentivized

• Customer service is terrible--zero customer interaction.
• Billing system is questionable--was billed for two other accounts just because they were connected to my company.
• Slow to take care of billing issues.

Incentivized

Otter.ai is in a recording category of its own. There are a few other apps on the app store that allow for recording transcription. But not to the level or other added features Otter.ai adds. I think the software is really good for business processes and procedures and can help a lot of people out.

Incentivized

• It has allowed us to transcribe videos more quickly, providing a time savings.
• We can transcribe a number of media pieces that we can then use the transcribed content across platforms as needed

Incentivized