OverIT vs. ServiceNow Customer Service Management
OverIT vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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OverIT | N/A | OverIT is a global FSM software provider with 20+ years of expertise in solving complex field services in linear asset management. The solution boasts users among 300+ enterprise clients and over 200,000s field workers being dispatched daily, leveraging field collaboration in their mission-critical operations. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
OverIT | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OverIT | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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OverIT | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OverIT | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
OverIT | ServiceNow Customer Service Management | |
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Likelihood to Recommend | OverIT No answers on this topic | ServiceNow |
Pros | OverIT No answers on this topic | ServiceNow |
Cons | OverIT No answers on this topic | ServiceNow |
Usability | OverIT No answers on this topic | ServiceNow |
Support Rating | OverIT No answers on this topic | ServiceNow |
Alternatives Considered | OverIT No answers on this topic | ServiceNow |
Return on Investment | OverIT No answers on this topic | ServiceNow |
ScreenShots | OverIT Screenshots |