Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
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UKG Pro
Score 7.9 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
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Pricing
Paycor
UKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Paycor
UKG Pro
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Paycor's pricing for small, mid, and enterprise companies varies based on product bundle and company size. Because Paycor HR software is built to help businesses scale and grow, plans are based on the mix of HR products needed, and company size. Payroll is at the core of Paycor's offering, and their products are sold as a part of their payroll and HR platform.
Paycor is user friendly and includes reimbursement requests as part of the same platform to integrate with payroll. Paycor however, in my experience, is not as flexible as originally proclaimed. Just like most others evaluated, there is a lack of customization within the …
Verified User
Director
Chose Paycor
In my opinion, Paycor's customer service is leaps and bounds above UKG. You can actually call and speak with a person.
I absolutely love the staff at UKG. They are so attentive and we are not even their customers. I feel like I get quicker feedback and support from them than I do from Paycor, whom we are a paying customer.
Paycor has more features than OnPay even tho OP worked well for a small company. Heartland was simplistic but wasn't scalable enough to offer all the other features that go with a Payroll or HR system.
Hands down Paycor is a solid choice for ADP because of the look & feel which helps our company stand out with our employees. Compared to UltiPro I think they need to copy a few features such as allowing for custom system alerts & allowing for system customization as a whole.
It was much cheaper than all the other products we vetted and came with more features. We had multiple demos with all companies and the user interface and experience with Paycor always kept calling us to come back. I'm very happy we went with our decision to move forward with …
We selected Paycor in hopes to be able to track attendance points, manage time off requests better. Paycor is just as unhelpful as UltiPro.
Verified User
Consultant
Chose Paycor
From a cost perspective, Paycor competes well with Paylocity and with ADP but UltiPro is far more expensive. In terms of providing a sense of peace and confidence, Paycor ranks above ADP in my mind but below the others.
UltiPro probably had more features than Paycor, but they were expensive and we did not need or use all the functions it offered. We also did not get very good support, I think due to the size of our company. Ceridian was also very expensive and when we started using it we had …
Reporting within UKG is much more robust that ADP, however Paycor did have good reporting. The suite of products offered by UKG is highly better than both.
ADP was by far the worst platform I've ever used. Terrible customer service and so many inaccuracies.
Paycor was a close second but we went with UKG because it was more comprehensive and allowed for more autonomy.
Verified User
Administrator
Chose UKG Pro
UKG Pro has the quick turn around on reports. Other [companies] would process the reports and send or email back for review. UKG to select and print [in real] time.
I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control …
We decided on UKG vs the companies listed above due to their commitment to customer service, having a focus on being a great place to work for their associates, and product offerings.
When it comes to service and support, there is no comparison between UKG, Ceridian, ADP, Workday or other HCM vendors out there. The support that we have received over the previous three years has been the best I've ever experienced in my 15+ years of working in human resources …
UKG Pro is competitive in its pricing models but more transparent than some other products we have used. They are consistently ranked as one of the top employers in their industry and this comes across in all dealings with their employees from contract negotiations, to …
We felt that the service was going to be a huge improvement from what we were dealing with prior. The capability of the system and the things that we can customize and track was definitely more than what we saw with the other systems we were looking at and currently used. The …
UP was by far a better choice. It was easy to use, looks clean, customization and had the functionality that we really needed and things that are so nice to have. We loved the report and how much it would do, the ease of payroll, and the many other areas that we have …
I don't believe there is a perfect payroll company that will meet the needs of every employer. But I feel a payroll company should try to cater to the needs of their client's individual needs. They should be proactive, on the phone making sure their clients are happy with their product and going out of their way to help deliver satisfaction. In their defense, they do offer a lot of training and resources, the employer just has to find the time to go thru all the resource material that applies to their individual needs. It can be overwhelming
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Overall, Paycor from a managment standpoint is quite user friendly. Day-to-day tasks such as time sheet approvals, time request off management, and processing Payroll are quick and easy. The reporting can be a bit tedious and is not very intuitive. Paycor from an employee user standpoint is also overal fairly user friendly. It is easy to view your schedule and your team's. Time off request are easy to submit and review. Reviewing remaining time off can be confusing and could use improvement. We find employees frequently needing to confirm their remaining time off when submitting new time off requests.
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
