Latitude by Genesys vs. Provana Speech Analytics

Latitude by Genesys

Provana Speech Analytics

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Latitude by Genesys	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…	$75 per month
Provana Speech Analytics	Score 10.0 out of 10	N/A	Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.	N/A

Pricing

Latitude by Genesys

Provana Speech Analytics

Editions & Modules

Genesys Cloud CX 1: $75
per month
Genesys Cloud CX 2 Digital: $90
per month
Genesys Cloud CX 2 Digital + Voice: $110
per month
Genesys Cloud CX 3 Digital + WEM: $130
per month
Genesys Cloud CX 3 Digital + WEM + Voice: $150
per month

No answers on this topic

Offerings

Pricing Offerings
Latitude by Genesys	Provana Speech Analytics
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Prices listed are per named user, billed annually. Usage-based pricing may apply.

We offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.

More Pricing Information

Community Pulse
	Latitude by Genesys	Provana Speech Analytics
Top Pros	Pro User friendly Pro End users Pro Client needs	Pro Transferring files
Top Cons	Minus Microsoft office Minus System allows Minus Allows the user	Minus Slow to load Minus Amount of data

Best Alternatives
	Latitude by Genesys	Provana Speech Analytics
Small Businesses	Square 9 Softworks Score 9.7 out of 10	Clari Copilot Score 8.9 out of 10
Medium-sized Companies	Square 9 Softworks Score 9.7 out of 10	Clari Score 8.2 out of 10
Enterprises	Webexpenses Score 8.5 out of 10	Clari Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Latitude by Genesys	Provana Speech Analytics
Likelihood to Recommend	8.4 (4 ratings)	10.0 (1 ratings)
Usability	8.2 (1 ratings)	- (0 ratings)
Support Rating	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	Latitude by Genesys	Provana Speech Analytics
Likelihood to Recommend	Genesys As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team. JE John Everman CEO / Founder Read full review	Provana Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into. Incentivized Verified User Anonymous Read full review
Pros	Genesys Payments plans management Account analysis reports The system is user friendly JR JOSE ROMAN COO (Chief Operating Officer) Read full review	Provana Organization Cleanliness Policy holding Portability Incentivized Verified User Anonymous Read full review
Cons	Genesys In the past, their support has been slow. This has improved dramatically. They don't take every one of my ideas and pump it into base code IMMEDIATELY!! RW Roger Weiss President Read full review	Provana Sometimes slow to load Maybe more user guidance Needs more color Staff list Incentivized Verified User Anonymous Read full review
Usability	Genesys From our perspective, it would be good having a UGC tool integrated with the system. JR JOSE ROMAN COO (Chief Operating Officer) Read full review	Provana No answers on this topic
Support Rating	Genesys They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support. JR JOSE ROMAN COO (Chief Operating Officer) Read full review	Provana No answers on this topic
Alternatives Considered	Genesys Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude. JE John Everman CEO / Founder Read full review	Provana To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons. Incentivized Verified User Anonymous Read full review
Return on Investment	Genesys It help us a lot to manage our day to day business. It helps our users to produce invoices and handling payment plans in a very efficient way. JR JOSE ROMAN COO (Chief Operating Officer) Read full review	Provana Time Money Readiness Expertise Incentivized Verified User Anonymous Read full review
ScreenShots	Latitude by Genesys Screenshots