FOCUS by Reynolds and Reynolds

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
FOCUS by Reynolds and Reynolds	Score 7.4 out of 10	N/A	FOCUS, by Reynolds and Reynolds, is a CRM that identifies the most profitable activities for salespeople and serving them up. It ensures sales processes are followed, and that users can manage every customer interaction as it happens.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
FOCUS by Reynolds and Reynolds
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	FOCUS by Reynolds and Reynolds
Considered Both Products	FOCUS by Reynolds and Reynolds MF Mary Farris Business Development Director Chose FOCUS by Reynolds and Reynolds We have always used Reynolds however I have seen other CRMs that are more user friendly. Incentivized Helpful?

Features

FOCUS by Reynolds and Reynolds

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	FOCUS by Reynolds and Reynolds 1.3 1 Ratings 143% below category average
Customer data management / contact management	2.01 Ratings
Workflow management	1.01 Ratings
Territory management	2.01 Ratings
Opportunity management	2.01 Ratings
Integration with email client (e.g., Outlook or Gmail)	1.01 Ratings
Contract management	1.01 Ratings
Quote & order management	1.01 Ratings
Interaction tracking	1.01 Ratings
Channel / partner relationship management	1.01 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	FOCUS by Reynolds and Reynolds 2.0 1 Ratings 117% below category average
Case management	3.01 Ratings
Call center management	2.01 Ratings
Help desk management	1.01 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 154% below category average
Lead management	1.01 Ratings
Email marketing	1.01 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	FOCUS by Reynolds and Reynolds 5.0 1 Ratings 42% below category average
Task management	6.01 Ratings
Billing and invoicing management	1.01 Ratings
Reporting	8.01 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	FOCUS by Reynolds and Reynolds 3.7 1 Ratings 69% below category average
Forecasting	2.01 Ratings
Pipeline visualization	1.01 Ratings
Customizable reports	8.01 Ratings

Customization

Comparison of Customization features of Product A and Product B
	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 154% below category average
Custom fields	1.01 Ratings
Custom objects	1.01 Ratings
Scripting environment	1.01 Ratings
API for custom integration	1.01 Ratings

Security

Comparison of Security features of Product A and Product B
	FOCUS by Reynolds and Reynolds 4.0 1 Ratings 71% below category average
Single sign-on capability	3.01 Ratings
Role-based user permissions	5.01 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 153% below category average
Marketing automation	1.01 Ratings
Compensation management	1.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	FOCUS by Reynolds and Reynolds 1.0 1 Ratings 153% below category average
Mobile access	1.01 Ratings

Best Alternatives
	FOCUS by Reynolds and Reynolds
Small Businesses	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	FOCUS by Reynolds and Reynolds
Likelihood to Recommend	1.0 (1 ratings)
Usability	1.0 (1 ratings)
Support Rating	6.0 (1 ratings)

User Testimonials
	FOCUS by Reynolds and Reynolds
Likelihood to Recommend	The Reynolds and Reynolds Company It works because it's the only thing we have to use however Reynolds does not work well with others, I.E., third-party vendors, etc. When it's up for renewal I will strongly suggest we switch Incentivized MF Mary Farris Business Development Director Read full review
Pros	The Reynolds and Reynolds Company Daily work plan Detailed reports Incentivized MF Mary Farris Business Development Director Read full review
Cons	The Reynolds and Reynolds Company Sometimes you cannot see the calls on the customer profile In my opinion, it is not easy to use I think the reporting can be overwhelming for some From experience, the appointments do not show up in the daily work plan Incentivized MF Mary Farris Business Development Director Read full review
Usability	The Reynolds and Reynolds Company I think overall it's not a good platform Incentivized MF Mary Farris Business Development Director Read full review
Support Rating	The Reynolds and Reynolds Company Support is phenomenal however they have a ton of practice because people need to call them so often Incentivized MF Mary Farris Business Development Director Read full review
Alternatives Considered	The Reynolds and Reynolds Company We have always used Reynolds however I have seen other CRMs that are more user friendly Incentivized MF Mary Farris Business Development Director Read full review
Return on Investment	The Reynolds and Reynolds Company Slows people down trying to learn it Every option in there costs more money so the executives do not want to pay for things such as click to call Incentivized MF Mary Farris Business Development Director Read full review
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