Likelihood to Recommend
I wouldn't suggest this ERP for small organizations, especially if there is no IT staff. While they do offer support packages, they can be costly as certain packages limit the number of times you can call in. Hiring an outside consulting firm to support is another route, however that could become costly as well. Medium to large businesses with savvy tech staff would be a good fit for this ERP.
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Almost, since day one Syspro has been saving us time and making us more productive as a whole. We have been able to grow our revenue exponentially with keeping our personnel needs at nearly the same level. Syspro is a great system for an organization that has multiple needs like Distribution and Manufacturing and/or multiple locations.
Read full review Pros The user interface has everything you would expect and in practical locations so you do not have to hunt and peck for the items you are looking for Drill-down from GL to submodules works seamlessly Easy import and export of data The software is relatively easy to manage Read full review If you are a small or medium business, SYSPRO is a great fit due to its flexible design. If you perform warehousing and inventory management Syspro performs these functions very well. SYSPRO has been around since 1978 and it shows in its development and support. I have been through several re-sellers for our support function, however we have now moved to SYSPRO corporate for our technical support and development/customizations. SYSPRO corporate supports their customers VERY well. The SYSPRO interface is highly customizable and nicely laid out. Even with the basic implementation, you can still get off the ground and run without performing too many modifications. SYSPRO forms and reporting templates are easy to customize/modify. Read full review Cons Complications in configuration. Had to use a third party vendor to help us customize the system so we could better use it within the organization. This added additional expense Some error messages are in French. If you aren't French, or can't speak French, this makes it pretty hard to troubleshoot If you want to customize reports, you need to know Crystal Reporting (at least for the version I am using) Read full review We have been using 6.0 and the security is not so good. The program is a bit difficult to learn for rollout The Learning Channel could be improved - downloadable mp4's would be nice to include in the program vs moving back and forth to the learning channel. Since the program is difficult to learn, it would be nice to be able to utilize the learning channel within the program. Also, the learning channel is pretty complicated to use. Read full review Usability
I've heard many reports from our users stating how difficult Syspro is to use and navigate. From an average standpoint, the Syspro Administrator has to invest a lot of time in setting up the user for success. Once the groundwork is applied, SYSPRO's overall usability becomes fair easier to the average user.
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Unfortunately, the product was purchased before I began working at the organization. I am unsure what other products they may have reviewed before purchasing Sage ERP X3.
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We evaluated 8 of the top vendors 16 years ago before we selected Syspro and frankly, none of them came close to meeting all of our needs at a reasonable price point. We still look back at that process and think it was one of the best decisions we have ever made.
Read full review Return on Investment Created efficiencies within the organization. Centralized data input and retrieval. Can be an expensive undertaking for an SMB. Read full review Significant returns regarding our ability to quickly process orders - both direct entry, EDI and web orders. Significant returns through giving us the ability to serve configurable products to our customers - We used the product configurator to accomplish this. Simplifies the shipping process and makes it easy for us to process shipments. Significant returns in terms of automation and cutting down on expense. Read full review ScreenShots