What users are saying about
51 Ratings
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Score 8.3 out of 100
19 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

SAS Business Intelligence

SAS Business Intelligence is more suited to organizations which are already using SAS as the primary software for their analytics needs. Learning curve is relatively shorter for teams already skilled in BASE SAS. For organizations already working with open source software like Julia and Python, it doesn't make much sense to use SAS BI.
Raman Ahuja | TrustRadius Reviewer

Zendesk Explore

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

SAS Business Intelligence
6.7
Zendesk Explore
9.1
Pixel Perfect reports
SAS Business Intelligence
7.1
Zendesk Explore
9.0
Customizable dashboards
SAS Business Intelligence
7.1
Zendesk Explore
9.9
Report Formatting Templates
SAS Business Intelligence
6.1
Zendesk Explore
8.4

Ad-hoc Reporting

SAS Business Intelligence
7.0
Zendesk Explore
9.7
Drill-down analysis
SAS Business Intelligence
5.2
Zendesk Explore
9.9
Formatting capabilities
SAS Business Intelligence
7.1
Zendesk Explore
9.8
Integration with R or other statistical packages
SAS Business Intelligence
6.0
Zendesk Explore
9.9
Report sharing and collaboration
SAS Business Intelligence
9.8
Zendesk Explore
8.9

Report Output and Scheduling

SAS Business Intelligence
9.5
Zendesk Explore
6.6
Publish to Web
SAS Business Intelligence
8.0
Zendesk Explore
7.0
Publish to PDF
SAS Business Intelligence
9.9
Zendesk Explore
7.0
Report Versioning
SAS Business Intelligence
9.9
Zendesk Explore
4.0
Report Delivery Scheduling
SAS Business Intelligence
9.9
Zendesk Explore
8.4
Delivery to Remote Servers
SAS Business Intelligence
9.9
Zendesk Explore

Data Discovery and Visualization

SAS Business Intelligence
8.6
Zendesk Explore
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAS Business Intelligence
7.0
Zendesk Explore
10.0
Location Analytics / Geographic Visualization
SAS Business Intelligence
8.9
Zendesk Explore
8.6
Predictive Analytics
SAS Business Intelligence
9.9
Zendesk Explore
8.5

Access Control and Security

SAS Business Intelligence
9.9
Zendesk Explore
8.7
Multi-User Support (named login)
SAS Business Intelligence
9.9
Zendesk Explore
10.0
Role-Based Security Model
SAS Business Intelligence
9.9
Zendesk Explore
7.1
Multiple Access Permission Levels (Create, Read, Delete)
SAS Business Intelligence
9.9
Zendesk Explore
8.5
Single Sign-On (SSO)
SAS Business Intelligence
9.9
Zendesk Explore
9.0

Mobile Capabilities

SAS Business Intelligence
5.8
Zendesk Explore
5.6
Responsive Design for Web Access
SAS Business Intelligence
7.1
Zendesk Explore
7.0
Dedicated iOS Application
SAS Business Intelligence
5.1
Zendesk Explore
Dedicated Android Application
SAS Business Intelligence
5.1
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
SAS Business Intelligence
6.1
Zendesk Explore
4.1

Application Program Interfaces (APIs) / Embedding

SAS Business Intelligence
7.3
Zendesk Explore
10.0
REST API
SAS Business Intelligence
8.0
Zendesk Explore
10.0
Javascript API
SAS Business Intelligence
6.1
Zendesk Explore
iFrames
SAS Business Intelligence
6.0
Zendesk Explore
Java API
SAS Business Intelligence
7.9
Zendesk Explore
Themeable User Interface (UI)
SAS Business Intelligence
10.0
Zendesk Explore
Customizable Platform (Open Source)
SAS Business Intelligence
6.0
Zendesk Explore

Pros

SAS Business Intelligence

  • SAS BI makes it very easy to create interactive dashboards even for someone who is not from an IT background. For some specific requirements, basic knowledge of SQL is good enough.
  • A lot of functions have been predefined which makes it very convenient to create dashboards and reports. One doesn't need to be from an IT or a programming background to understand and create dashboards.
  • It supports other programming languages like R and also has a seamless API integration with various data management platforms.
Tapan Jain | TrustRadius Reviewer

Zendesk Explore

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Anonymous | TrustRadius Reviewer

Cons

SAS Business Intelligence

  • There will be a steep learning curve for individuals transitioning from BASE SAS to SAS BI. Our department was filled with experienced SAS programmers, but that did little to prepare us for the challenges of SAS BI. Training will be a must.
  • It is possible, but extremely difficult to customize the web-based portions of SAS BI, like the Information Delivery Portal or Web Report Studio. Having an out-of-the box solution is great to get up and coming quickly, but customizing the look and feel for the web-based users will require some previous web design skills.
  • In order to fully appreciate the features of SAS BI, you absolutely need someone on your team with a background in platform administration, security, web design or some other basic IT skills. Alternatively, you may just need strong support from your IT department. Simply having a group of individuals experienced in BASE SAS will not cut it.
Nicole Jagusztyn | TrustRadius Reviewer

Zendesk Explore

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Alexandra Rouzier | TrustRadius Reviewer

Likelihood to Renew

SAS Business Intelligence

SAS Business Intelligence 9.3
Based on 3 answers
There is no other product that can match SAS. There are some products that can compare to ETL but lack the analytics that SAS has. Others can perform a limited set of analytical procedures but lack the data processing that comes with SAS. Using thin client allows users to access data whenever they have an internet connection.
Erik Larsen | TrustRadius Reviewer

Zendesk Explore

No score
No answers yet
No answers on this topic

Usability

SAS Business Intelligence

SAS Business Intelligence 6.0
Based on 1 answer
SAS BI is good for creating reports and dashboards and then sharing it with the users. It also has ability to manage access to the reports and dashboards but somehow with most of the world moving to open source languages R, Python and Julia, SAS BI feels to be archaic in terms of feature set and integrations it allow[s]. Also, comparing it with other Business Intelligence tools like Tableau and Microsoft BI, the functionality of SAS BI is very limited and doesn't justify the pricing.
Raman Ahuja | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
Anonymous | TrustRadius Reviewer

Support Rating

SAS Business Intelligence

SAS Business Intelligence 8.0
Based on 2 answers
When you call tech support, you are immediately routed to a person who can answer your question. Often they can answer on the spot. However, if they cannot, you are given a track number and then followed up with. There have been times when I have had multiple track numbers open and they will actually TRACK YOU DOWN to ensure that your problem has been resolved. Issues do not fall into black holes with SAS. They are also willing to do a WebEx with you to diagnose the problem by seeing your environment, which is always helpful.
Nicole Jagusztyn | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore 10.0
Based on 2 answers
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
Alexandra Rouzier | TrustRadius Reviewer

Alternatives Considered

SAS Business Intelligence

SAS Business Intelligence is not the cream of the crop for business intelligence applications, but it is not far behind. The software is generally easier to apply than most other business intelligence software. Additionally, SAS Business Intelligence runs smoothly in the background when making real-time updates. With that said, the software is not as efficient of many of the other business intelligence software applications that have been on the market for longer than this one.
Thomas Young | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

SAS Business Intelligence

  • Having a stable reporting environment. That is, everyone is using the same starting data, thus alleviating differences for timing, etc.
  • Allows for a simple reporting environment for executives which do not have the technical knowledge to gather the data
Erik Larsen | TrustRadius Reviewer

Zendesk Explore

  • Identify surge ticket periods which help planning.
  • Identify CSAT Trend and use the data to improve customer satisfaction.
  • Identify SLA Trend and use the data to reduce turnaround time.
  • Identify 1-Touch % and use the data to improve response.
Anonymous | TrustRadius Reviewer

Pricing Details

SAS Business Intelligence

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAS Business Intelligence
8.4
Zendesk Explore
9.9

Likelihood to Renew

SAS Business Intelligence
9.3
Zendesk Explore

Usability

SAS Business Intelligence
6.0
Zendesk Explore
10.0

Support Rating

SAS Business Intelligence
8.0
Zendesk Explore
10.0

Add comparison