ServiceNow Customer Service Management vs. SupportFirst
ServiceNow Customer Service Management vs. SupportFirst
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
SupportFirst | N/A | iOPEX technologies headquartered in San Jose offers SupportFirst, a customer support platform supporting the ticketing process with agent guidance, effective first contact, repeat call or incident recognition and management, and other features. | N/A |
ServiceNow Customer Service Management | SupportFirst | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | SupportFirst | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | SupportFirst | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | SupportFirst | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | SupportFirst | |
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Likelihood to Recommend | ServiceNow | iOPEX Technologies No answers on this topic |
Pros | ServiceNow | iOPEX Technologies No answers on this topic |
Cons | ServiceNow | iOPEX Technologies No answers on this topic |
Usability | ServiceNow | iOPEX Technologies No answers on this topic |
Support Rating | ServiceNow | iOPEX Technologies No answers on this topic |
Alternatives Considered | ServiceNow | iOPEX Technologies No answers on this topic |
Return on Investment | ServiceNow | iOPEX Technologies No answers on this topic |
ScreenShots |