What users are saying about
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Top Rated
2249 Ratings
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Top Rated
3358 Ratings

Skype

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Top Rated
2249 Ratings
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Score 7.7 out of 100

Zoom

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Top Rated
3358 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Skype

Skype is a simple and easy-to-use application. I enjoy that I can use it on a variety of devices, including my PC, phone, tablet, and Microsoft Edge. Skype is a fantastic program for sending messages, making phone calls, video calls, and holding meetings. You can make a voice or video call to anyone on your list of friends. You can create group conversations by dragging and dropping your friends, and you can make voice and video calls with everyone or some of them. By directly adding people to Skype groups or providing them with the URL, you can invite them to join. Users who are added to a Skype group will not be able to see any messages that were sent before they were added. Meetings are also possible. What I dislike: It has a boring appearance due to its lack of an appealing user interface. In addition, there is no option to schedule a meeting. Searching through the chat history for a message is a chore for me. It would have been far better if there had been a search option within the chat. Instead, it only allows for a worldwide search, which takes time and is difficult to locate. It does not provide a remote control option for the screen during a screen-sharing session. Customer service is mediocre at best.
Anonymous | TrustRadius Reviewer

Zoom

In this uncertain period, we must have Zoom, whether we're teaching, running our business, or working in IT. Using Zoom to conduct regular or one-off meetings with remote team members is ideal. The most inconvenient use case for Zoom is the transfer of confidential information. Various options are available to meet the needs of businesses.
Muhammad Hossain | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.9
Zoom
8.3
High quality audio
Skype
8.4
Zoom
8.5
High quality video
Skype
8.0
Zoom
8.6
Low bandwidth requirements
Skype
6.8
Zoom
7.4
Mobile support
Skype
8.3
Zoom
8.6

Screen Sharing

Skype
7.8
Zoom
8.6
Desktop sharing
Skype
8.3
Zoom
9.0
Whiteboards
Skype
7.4
Zoom
8.2

Online Meetings / Events

Skype
7.9
Zoom
8.3
Calendar integration
Skype
7.8
Zoom
8.3
Meeting initiation
Skype
8.3
Zoom
8.6
Integrates with social media
Skype
7.3
Zoom
7.6
Record meetings / events
Skype
7.8
Zoom
8.6
Slideshows
Skype
8.1
Zoom
8.4

Online Events Collaboration

Skype
8.1
Zoom
8.3
Live chat
Skype
8.6
Zoom
8.6
Audience polling
Skype
7.7
Zoom
8.0
Q&A
Skype
8.1
Zoom
8.2

Online Events Security

Skype
7.7
Zoom
8.3
User authentication
Skype
7.8
Zoom
8.4
Participant roles & permissions
Skype
7.4
Zoom
8.4
Confidential attendee list
Skype
7.9
Zoom
8.2

Pros

Skype

  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Anonymous | TrustRadius Reviewer

Zoom

  • It's simple to operate. Creating, joining, and using the tool is simple and requires no training.
  • The audio and video quality is excellent, and it makes it easy to meet with colleagues and have productive discussions about ideas.
  • It has a wide range of features that appeal to millennials and the next generation of users with an intuitive design.
  • If you're looking for a simple method of connecting with people worldwide, this is an excellent option. We've had problems with other web conferencing solutions, but not with Zoom.
Aurpa Fiza | TrustRadius Reviewer

Cons

Skype

  • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
  • It is hard to figure out how to use emojis and upload images in the chat.
  • The background images do not fool anybody....it is clearly not your real background.
Anonymous | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

Skype

Skype 9.9
Based on 5 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Skype

Skype 7.0
Based on 3 answers
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Daniel Epstein | TrustRadius Reviewer

Zoom

Zoom 8.4
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Skype

Skype 7.8
Based on 50 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Ricardo G Lopes | TrustRadius Reviewer

Zoom

Zoom 3.2
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Skype

Skype 10.0
Based on 2 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Skype

Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Tim Daciuk | TrustRadius Reviewer

Zoom

Zoom has been very useful throughout the last year I'm a pastor, and when Covid first hit and everything shut down, our leadership needed to be able to meet together to process and make plans, even when we weren't allowed to meet together in person. So we used Zoom. Some of our church's classes and Bible studies have met over Zoom when they couldn't meet in person.
Abhishek Ankush | TrustRadius Reviewer

Scalability

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Skype

  • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
  • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
  • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
Anonymous | TrustRadius Reviewer

Zoom

  • It allows me to send and receive the messages from my team members in the middle of the video calls, thus we can handle the online presentations very well and tackle the complexities.
  • I can record the online meeting sessions for the future concerns.
  • It never bounds me to show up while calling, I can easily stop the video, mute the video and [it even] update[s] me whether someone is leaving or entering the meeting room.
  • Efficient customer support.
David Braun | TrustRadius Reviewer

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

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