What users are saying about
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1717 Ratings
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Top Rated
1026 Ratings

Skype

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Score 7.9 out of 101

Zoom

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Top Rated
1026 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Skype

Skype is pretty good as an integrated tool for quick communication between departments. However, Zoom is lightyears ahead of Skype (and everything else we've tried) as a videoconferencing solution. Teams (another, newer Microsoft product) works for all the things I like about Skype namely within-organization collaboration and communication and is more streamlined and tightly connected to the Office suite in ways that Skype is not.
Ho'omana Nathan Horton profile photo

Zoom

Zoom is fantastic for users to easily join a meeting from their laptop. Zoom also works wonderfully in conference rooms spaces when paired with touch screens. These touch screens running Zoom Rooms make it easy for a user to walk into the room and quickly start a meeting. It is slightly less optimal for large, all-hands meetings.
Tanner Lichty profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.4
Zoom
8.2
High quality audio
Skype
8.1
Zoom
9.0
High quality video
Skype
7.8
Zoom
9.0
Low bandwidth requirements
Skype
6.4
Zoom
8.0
Mobile support
Skype
7.4
Zoom
7.0

Screen Sharing

Skype
7.7
Zoom
8.8
Desktop sharing
Skype
8.4
Zoom
9.3
Whiteboards
Skype
7.0
Zoom
8.4

Online Meetings / Events

Skype
7.8
Zoom
8.5
Calendar integration
Skype
8.0
Zoom
8.6
Meeting initiation
Skype
8.0
Zoom
8.7
Integrates with social media
Skype
7.2
Zoom
7.5
Record meetings / events
Skype
8.0
Zoom
8.9
Slideshows
Skype
7.8
Zoom
8.8

Online Events Collaboration

Skype
8.1
Zoom
8.5
Live chat
Skype
8.6
Zoom
8.7
Audience polling
Skype
7.7
Zoom
8.3
Q&A
Skype
7.9
Zoom
8.4

Online Events Security

Skype
7.8
Zoom
8.6
User authentication
Skype
8.3
Zoom
8.7
Participant roles & permissions
Skype
7.6
Zoom
8.7
Confidential attendee list
Skype
7.4
Zoom
8.5

Pros

Skype

  • Easy to install for MacOS or Windows and user account setup is intuitive.
  • In the newest version of Skype, you can make the window showing the other person very small. This feature is nice, because I can quickly look something up on my computer and still see the person I am talking to.
  • The chat capability of Skype is also handy if you need to quickly send someone a bit of code or a website link.
Maike Holthuijzen profile photo

Zoom

  • Ability to change between different types of views, hiding yourself, etc. is really ideal depending on the type of meeting setting your in.
  • Screensharing and annotations make it easier to get everyone following along to what you're talking about.
  • Waiting room functionality is great for overlapping meetings - no more awkward interaction between your next meeting participants jumping in while you're finishing up with your current.
  • Easy to switch between different mic/speaker inputs you have - clearly labeled within the platform.
Christine Austin profile photo

Cons

Skype

  • While adding can modifying contacts is relatively easy after you figure it out, new users may struggle with this. Adding a simple plus button next to a persons name in a chat window would be a great help. a simple stream lined single or double click option would be great.
  • A gif repository. While Skype is a business tool some business isn't always so serious. My coworkers and I like to share links and other things quickly with each other over Skype to keep morale high. Being able to respond quickly to your buddy down the hall with a witty gif would make a difference.
  • Not exactly a bad thing but the group chat window could be confusing for new users. Streamlining this and allowing the user to drag themselves out of a chat instead of having to close a window or something similar may help with this.
No photo available

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith profile photo

Likelihood to Renew

Skype

Skype 8.0
Based on 3 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Zoom

Zoom 9.3
Based on 14 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed profile photo

Zoom

Zoom 9.6
Based on 13 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype

Skype 7.4
Based on 23 answers
Skype provides a lot of good documentation on its feature set. A lot of the settings are intuitive and easy to use. It is a widely utilized program that has a ton of helpful articles online and if required, the Skype support team is more than willing to help solve issues with the application.
Kaleb-John Loo profile photo

Zoom

Zoom 8.9
Based on 11 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Zoom

Zoom 9.7
Based on 6 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Skype

It's very difficult to compare Skype to the other tools listed above that are in the database. Skype is much more fully featured and easy to use with many users than Google Hangouts or Google Duo. WebEx and GoToMeeting are better conference call style set ups but not really in the same market but do provide some similar services to Skype. Join.me and Cisco Jabber offer some screen sharing and instant messaging features as Skype and are a little better for those purposes. In essence Skype covers so many things that it's just an easy Swiss army knife style of tool.
Jason Hartigan profile photo

Zoom

When we switched, Zoom was infinitely a better choice for us than GoToMeeting - better video quality, ability to have more folks on video at once, ability to encrypt meetings, ease of use... so many things made Zoom a clear choice in our book.
Shilo McCabe profile photo

Scalability

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Skype

  • Faster Client Response - Because I am able to check my missed calls and voicemails through my email with Skype, I end up with a faster responses rate to my clients both in and out of the office. I check my messages with my email and return calls faster than before I had Skype. It also makes it quick and easy to check my voicemail through email on my cell phone while away from the office. I no longer have to call into my office landline to check messages!
  • Quicker Client Connection - One of the most common occurrences in our business is that one employee will need to make referrals for a student or client to another employee in our organization. In the past these referrals have been cumbersome and have not always led to eventual connection of the client to another employee. We would send them across campus to another office in hopes that the employee was available, or with an email or phone number and hope that they took the initiative to reach out. With the instant messenger and the video call function, we are able to contact employees across campus immediately so that clients can talk face to face with with their point of referral.
  • More Efficient Business Model - This is a goal of our organization for the upcoming year. Skype has already helped us to progress in this goal by reducing the amount of time spent on unnecessary communications and processes. In the past, at a business with thousands of employees, we were forced to look up internal phone numbers on our website or through the phone roster. Now, I can look up phone numbers and email addresses through Skype messenger almost instantly, in addition to being able to send an instant message. I can also view other employees' schedules and availability through Skype messenger, instead of having to comb through Outlook. This helps me schedule calls and meetings more quickly than I have been able to before I started using Skype.
Kathleen E. Hobson profile photo

Zoom

  • For the same cost that we were spending on WebEx, we were able to utilize our Polycom systems and allow 5x as many people to have Zoom accounts.
  • On top of our Pro Zoom accounts, we have twice as many colleagues using the basic account for daily huddles and 1:1 training with other colleagues via screen sharing.
Mike Mills profile photo

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Add comparison