What users are saying about

Skype

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1598 Ratings

Zoom

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Top Rated
683 Ratings

Skype

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1598 Ratings
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Score 7.8 out of 101

Zoom

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Top Rated
683 Ratings
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Score 8.8 out of 101

Add comparison

Likelihood to Recommend

Skype

It's well suited to help desk situations, office environments, collaborative situations and overall IRC type situations. One of the biggest reasons we like Skype is the fact it's easy to use, quick, and relatively easy to monitor. I don't believe Skype would do so well in a remote work situation, where a user works from home or from a remote location over a public network. I think Skype really shines in an isolated network where all users are on the same domain / building / geographic area. Our users are spread over 2 states; however, they're all on the same domain and connected by a long haul link directly.
No photo available

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.5
Zoom
8.6
High quality audio
Skype
8.0
Zoom
8.8
High quality video
Skype
7.8
Zoom
9.0
Low bandwidth requirements
Skype
6.6
Zoom
8.0
Mobile support
Skype
7.4
Zoom

Screen Sharing

Skype
7.9
Zoom
8.8
Desktop sharing
Skype
8.7
Zoom
9.2
Whiteboards
Skype
7.1
Zoom
8.4

Online Meetings / Events

Skype
8.2
Zoom
8.5
Calendar integration
Skype
8.5
Zoom
8.7
Meeting initiation
Skype
8.7
Zoom
8.6
Integrates with social media
Skype
8.1
Zoom
7.6
Record meetings / events
Skype
8.4
Zoom
8.8
Slideshows
Skype
7.4
Zoom
8.8

Online Events Collaboration

Skype
8.4
Zoom
8.4
Live chat
Skype
8.7
Zoom
8.6
Audience polling
Skype
8.3
Zoom
8.4
Q&A
Skype
8.2
Zoom
8.4

Online Events Security

Skype
8.6
Zoom
8.5
User authentication
Skype
8.9
Zoom
8.5
Participant roles & permissions
Skype
8.2
Zoom
8.6
Confidential attendee list
Skype
8.7
Zoom
8.5

Pros

  • I think it is a great too for connecting with family and building professional relationships.
  • I think it is a tool that provides convenience because you can skype whenever is suitable for you.
  • I think it is easily accessible to call and connect.
  • I like that the Skype can be free depending on your needs.
  • Useful to connect to all no matter what system they use Sndroid, PC, or Mac.
Sarah Lightman profile photo
  • I’ve tried many different video call products (Google Hangouts, Appear.in, Uber Conference), and Zoom has been significantly higher-quality and more reliable. I very rarely have a call drop or have trouble with hearing people on Zoom calls.
  • Zoom has recently released a Chrome extension, which is a super convenient way to quickly start and schedule meetings. I enjoyed Appear.in for this reason, but the quality was too low. This is valuable for me as a project manager - I am able to quickly schedule Zoom meetings without leaving my current workflow (i.e. I can stay in Google Drive, Hubspot, Google Calendar, Gmail, or wherever else I am working and easily schedule a Zoom call).
  • Zoom’s “breakout room” feature is hugely valuable for the interactive client workshops we run. You can easily split multiple users into separate breakout rooms, then easily re-combine all participants back together in real time. I use this feature to facilitate design thinking workshops.
  • I use Zoom’s “copy the invitation” feature many times a day – I have very rarely had people I’m connecting with have any trouble joining the call, because the invitation has all of the information they need to easily connect, regardless of whether they are connecting by computer or by phone.
Andrew Pagels profile photo

Cons

  • Room for improvement: roll back to what it was before Microsoft acquisition.
  • Remove the forced Microsoft login. Make the "remember me" option available again so it won't sign me out every single time and force me to get a Microsoft account.
  • Bring back screenshot options.
  • I'm having a hard time finding 3 things it does well. It used to do many things quite well, but not since it's been bought out by Microsoft. It's now a disaster.
No photo available
  • Zoom has a LOT of functionality that I’ve never used (Polling, Whiteboard, Remote Control, et cetera). These features are buried within the “Settings” screens in Zoom. I think they could do a better job of suggesting features to users – perhaps giving little pop-ups or some kind of onboarding guide to show additional functionality of Zoom.
  • I don’t like that you have to download the Zoom app on your computer to use it. It is a fairly clunky user experience compared with some of the other solutions on the market (e.g. Appear.in allows you to create and join a meeting right from the URL bar).
  • I wish Zoom had more integration capabilities. I have started using the integration with Google Calendar and really like it. I would like more options to integrate the Zoom calls – especially 1) an automatic “save to Google Drive” (rather than just to Zoom or just to my computer), and 2) integrations with transcription services (e.g. Otter.ai) to easily create transcriptions from meetings.
Andrew Pagels profile photo

Likelihood to Renew

Skype8.2
Based on 3 answers
Sleeker options available on the market but this is included with Microsoft
No photo available
Zoom9.0
Based on 9 answers
Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.
Rocky Kev profile photo

Usability

Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo
Zoom8.9
Based on 9 answers
It is easy to pick up and just start using regardless of being a novice or expert. It's instructions are easy to follow if you have to troubleshoot an issue.
Rachel Hudish profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo
Zoom8.4
Based on 8 answers
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
Rachel Hudish profile photo

Implementation

Skype8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo
Zoom8.9
Based on 4 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

Skype has better video support and I like the chat function better than Slack. It doesn't have the wide appeal of Slack with groups but is still an excellent service.
No photo available
We selected Zoom mostly because of cost and reliability. We liked the features that Zoom provided, we thought it was the easiest interface for ourselves as well as first-time users who have ever used a screen sharing service to be comfortable with. We also liked how we can schedule meetings easily and send a simple link for a meeting invite that helps to start the meeting much faster instead of troubleshooting a call to getting everything started.
Eric Weiss profile photo

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • Less trips back to campus. This has saved on travel costs immensely.
  • Some could say it has negatively impacted personal interactions but we do use the video feature daily which makes you feel like you are working in the same office space.
No photo available
  • Definitely saves a ton of time.
  • Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!
Robbin Block profile photo

Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype Editions & Modules
Skype
Additional Pricing Details

Skype More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information