Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype
Score 7.4 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.N/A
Zoom
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
SkypeZoom
Editions & Modules
No answers on this topic
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
SkypeZoom
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SkypeZoom
Considered Both Products
Skype
Chose Skype
Zoom doesn’t allow you to connect with clients for free for several hours which I need occasionally. I don’t need Skype consistently like that of zoom but I like that it’s there when I need a longer meeting. In general, I find zoom to be a higher quality video experience.
Chose Skype
As a whole business, we did not go with Skype. But for selected use cases we did. These scenarios were based upon what technology the other parties had access to. They were comfortable using Skype so we adapted to using it. We have used it to connect classes on site and off …
Chose Skype
Skype is a great app for various purposes, such as texting, calling, video chatting, and even holding virtual meetings. Regardless of connection speed, it provides the best quality and user experience. Skype's user base, reliability, and ease of use are unrivaled, and because …
Chose Skype
As a business messaging solution, Skype for Business has been replaced by Microsoft Teams which has been a significant upgrade. But the normal Skype hasn't really changed or developed much over the years leading to a steady decline in its customer base as well. A few years back …
Chose Skype
Skype is inexpensive and easy to use, and all of us may access it through the internet. Because of concerns about privacy and security, I value Skype's longevity much. With this system, we can deal with people in distant locations since it is more dependable regularly. The …
Chose Skype
Skype was used literally only cause it was included in the Microsoft Suite and we did not need to pay for another service. However, after using it for some time and constantly running into audio/video issues (especially during client presentations when sharing powerpoint, …
Chose Skype
Lee's functionality than Zoom, more glitches and log in complications than Google, but affordable and familiar for most of our clients and staff, which makes it an easy tool for a nonprofit. In general, we use Zoom and Google more but Skype is still a useful tool.
Chose Skype
Skype works better than Google Hangouts simply because everyone in the organization has a skype address that comes from being an employee here. Not everyone has a google account, so it's hard to meet or use Google tools.
The university has also worked with Zoom so that we can …
Chose Skype
Team meetings are easy with Skype. Demo presentations are another thing where it stands out from the rest of its competitors. Reminders are another thing done here. Video conferencing and screen sharing is very much improved through Skype and Skype for Business desktop and …
Chose Skype
We have Cisco Jabber, Zoom and Rocket. Chat rolled out across organizations but they all lack the flexibility and attractiveness of Skype when it's coming to day-to-day work and solving business needs, even though they possess some important features and characteristics that …
Chose Skype
Skype lags behind in the kind of integrated functionality that other platforms provide. I believe Microsoft is planning to move away from Skype entirely, but Microsoft Teams are far superior. Not only do they provide instant messaging capabilities but all of the features are …
Chose Skype
Mostly security reasons and focused on doing one thing well. People know the name and the ring of Skype. One of the best and longest in the business. Caters to much of the older generation due to longevity. Older generations like tried and true and often shy away from the new …
Chose Skype
Skype is good for:
  • Internal video calls and screen sharing.
  • Easy and affordable tool for foreign calls (you can purchase a small credit for every user, so he can make foreign calls from everywhere in affordable prices).
Chose Skype
They both have their pros and cons. They work well--easy to use and operate. I don’t have a lot of negative things to say about either of them. I have enjoyed both systems and learned about the nuances of each one. I think it’s important to keep up with technology to say ahead …
Chose Skype
Skype used to be the go-to for everyone we worked with about 5 years ago but Google Meet and Zoom have quickly overcame the service. I'm not sure why though as the services are fairly interchangeable.

On our Windows computers Skype runs better than Zoom and Google Meet but on …
Chose Skype
Zoom is my preference for professional meetings, while Skype is nice for communication within my organization. I find Zoom to be more professional due to its aesthetic. Skype has tremendous marketing and customer outreach that has carried its name for a while, but they are …
Chose Skype
Skype has a way better user interface, which is considerably more convenient to use. Obviously, compared to the competitors, Skype stands out as more professional software, which is supported on a lot of devices on different operating systems. As for me, Skype is also more …
Chose Skype
Skype is very fast compared to the others. It has an easy user interface where no special training is required.
It has a very supportive team that helps immediately when we need help. Compared to other software, Skype is very cheap in both purchasing cost and maintenance cost …
Chose Skype
Even though Zoom has familiar features to Skype, it is more costly. In order to have unlimited minutes to video conference with Zoom without being disconnected, you have to pay for that service, whilst Skype is totally free and you are allowed to video conference as long as you …
Chose Skype
Zoom costs more to use than Skype. However similar in features and has more support in the current business environment. WhatsApp is free but not at all as integrated into your system like Skype, It's not multi-platform like Skype is. It works on the PC but it has to be …
Chose Skype
Skype's screen sharing tool is unbeatable!
Chose Skype
Same as before with updates and more features. Nothing much more to say, it's been practical. Zoom is efficient but doesn't allow chat like everyone is already familiar nowadays. (ex; Microsoft, ICQ, MSN, Messenger, Facebook Messenger, etc.) Chatting is now second nature to …
Chose Skype
  • Although you can't do a lot of users in one video chat, Skype still has the best video quality for virtual meetings.
  • Skype is the cheapest among the alternatives. It is absolutely free after all.
  • Skype has been the longest-running platform for online communication. It is still …
Chose Skype
We stick with Zoom as a company wherever we can, especially for client communications. We sometimes use Hangouts if it's convenient for a short conversation. We stay away from WebEx and Skype as much as we can (but keep Skype available since it's sometimes requested by …
Chose Skype
I think Zoom is more suited for a company, whereas Skype is more for personal use. Zoom has the meeting capabilities that are more geared toward company usage compared to Skype.
Zoom
Chose Zoom
Zoom is much more stable and the quality is superior compared to Google Hangouts or Skype. While we used those software, the quality was not the best, it was harder to set everything up, and it was hard to integrate with our other systems. Zoom works like a charm - it even …
Chose Zoom
I used to use Skype before Zoom. Zoom's robust and quality features are not available in Skype. Zoom is a video conferencing solution that maintains advanced online collaboration features while improving video quality. It has made it possible for me to continue my work as a …
Chose Zoom
Zoom is a high-performing video conferencing app [that] is a good option for conferencing meetings. It has all the options that a normal user needs from such an application. But here are some pros that other software offer which Zoom lacks:1. Skype for example has a web client …
Chose Zoom
Skype seems to not work all of the time. Zoom works. Skype requires each person to have an account, whereas Zoom can be accessed by meeting attendees without an account. Polycom is so expensive and the equipment is proprietary. We had a lot of outages when using Polycom and …
Chose Zoom
Zoom is 100% superior in almost all aspects compared to its 2 main competitors: Microsoft Teams and Skype. Only a few organizations in the Australian Education sector use Skype anymore. There are several universities and organizations that are forced to use Teams by their …
Chose Zoom
Zoom seems to be a bit more intuitive and user-friendly than Skype. We like the record function, screen share, and multi-use product.
Chose Zoom
Skype is good for quick messaging and calls but it does not have the screen recording feature. Also it needs a higher internet bandwidth. For more than 2-3 participants it does not work too well. Call drops/disconnects in Skype are more frequent in Skype as compared to Zoom if …
Chose Zoom
Skype for Business had reliability issues and we often experienced poor quality audio and/or video. For a while, we tried using it with a large number of participants (50+) and encountered some bandwidth/quality issues. We haven't had any of these issues with Zoom.
Chose Zoom
We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad.
Chose Zoom
Low cost and improve quality when you have several participants.
Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used.
Support provided by the vendor is also an incredible key feature of …
Chose Zoom
Zoom is great for meetings with large groups. It's easy to see and keep track of attendees, handle the controls as needed, and share your screen.
Chose Zoom
The main core reason why we are still choosing Zoom its because of the large-list feature. With Google Meet we have the limitation of potential attendees to the meeting, that results in a big issue for meetings where we need to involve large portions or the whole company.
Chose Zoom
Our concern was easy to use platform and simple User Interface. We found Zoom standing top of the three we evaluated.
Chose Zoom
Zoom is much better than using a source such as Vonage for business meeting solutions. The main reason would be Vonage has limits and can't always function properly when using a government computer. In those situations, one would need to use a mobile device. When it comes to …
Chose Zoom
Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good.
Chose Zoom
Zoom is a tool used for meetings and real-time conferences, academic, business, and also personality-wise. It complements Miro since both are collaborative. Even by sharing the screen in Zoom of Miro boards is something I often do.
Chose Zoom
We have used Zoom for many years now and continue to use it on. While they share features with the other tools that I have listed, learning and getting acclimated to Zoom was easier.
Chose Zoom
Zoom crushes them all. Better and more stable connections at prices that make sense for my business.
Chose Zoom
Zoom has a very friendly UI that allows any kind of people to easily use the application, it has a light design but with all the necessary features without overflooding the options. Zoom has great stability and great performance among other counterparts making this a very …
Chose Zoom
Zoom's more cost-effective compared to the competitors. Initially, Zoom also offers a free option for the first 40 minutes of use. Zoom is easier to install and implement compared to other competitors. Even Microsoft Teams offers a Zoom plug-in to allow for Teams to access …
Chose Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the …
Chose Zoom
Despite the availability of many tools like Zoom on the market, Zoom has made its presence and become the most valuable and loved tool. The tool has all the features that any other tool like this should have and provides a one-stop solution for all the demands any business …
Chose Zoom
Zoom app is user friendly, it is also very fun to use. We chose zoom over other apps because of its efficiency and better functionality. Because of Zoom, we've all become great communicators. Also, since it is widely used by business owners and corporations, people are counting …
Top Pros
Top Cons
Features
SkypeZoom
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype
7.5
134 Ratings
7% below category average
Zoom
7.2
710 Ratings
12% below category average
High quality audio7.9131 Ratings7.7704 Ratings
High quality video7.8129 Ratings7.6706 Ratings
Low bandwidth requirements6.5126 Ratings00 Ratings
Mobile support7.6114 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype
6.9
115 Ratings
15% below category average
Zoom
7.6
698 Ratings
5% below category average
Desktop sharing7.4114 Ratings8.1697 Ratings
Whiteboards6.557 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype
6.8
115 Ratings
19% below category average
Zoom
7.5
703 Ratings
6% below category average
Calendar integration6.982 Ratings7.5626 Ratings
Meeting initiation7.2103 Ratings7.9685 Ratings
Integrates with social media6.162 Ratings00 Ratings
Record meetings / events7.174 Ratings7.7658 Ratings
Slideshows6.666 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype
7.7
108 Ratings
9% below category average
Zoom
7.3
613 Ratings
5% below category average
Live chat8.5107 Ratings7.4595 Ratings
Audience polling7.462 Ratings00 Ratings
Q&A7.459 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype
7.4
97 Ratings
12% below category average
Zoom
7.1
591 Ratings
5% below category average
User authentication7.084 Ratings6.7511 Ratings
Participant roles & permissions7.380 Ratings6.9565 Ratings
Confidential attendee list7.758 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Skype
-
Ratings
Zoom
5.3
15 Ratings
42% below category average
Hosted PBX00 Ratings4.68 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.010 Ratings
Directory of employee names00 Ratings6.411 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Skype
-
Ratings
Zoom
6.7
19 Ratings
20% below category average
Answering rules00 Ratings6.510 Ratings
Call recording00 Ratings8.116 Ratings
Call park00 Ratings5.810 Ratings
Call screening00 Ratings6.510 Ratings
Message alerts00 Ratings6.314 Ratings
Business SMS/External Messaging00 Ratings6.86 Ratings
Voicemail Transcription00 Ratings7.110 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Skype
-
Ratings
Zoom
7.4
18 Ratings
15% below category average
Mobile app for iOS00 Ratings8.016 Ratings
Mobile app for Android00 Ratings6.812 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Skype
-
Ratings
Zoom
5.5
11 Ratings
30% below category average
Centralized communications management00 Ratings4.98 Ratings
Team messaging00 Ratings5.39 Ratings
Team document sharing00 Ratings6.79 Ratings
Call and meeting analytics00 Ratings5.09 Ratings
Best Alternatives
SkypeZoom
Small Businesses
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SkypeZoom
Likelihood to Recommend
7.1
(136 ratings)
7.0
(727 ratings)
Likelihood to Renew
10.0
(5 ratings)
4.3
(16 ratings)
Usability
10.0
(3 ratings)
7.0
(39 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
10.0
(1 ratings)
10.0
(1 ratings)
Support Rating
10.0
(42 ratings)
4.7
(39 ratings)
Implementation Rating
10.0
(3 ratings)
9.6
(7 ratings)
Configurability
10.0
(1 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
7.9
(13 ratings)
Ease of integration
10.0
(1 ratings)
10.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
10.0
(1 ratings)
Professional Services
10.0
(1 ratings)
9.2
(8 ratings)
Vendor post-sale
10.0
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
SkypeZoom
Likelihood to Recommend
Microsoft
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Microsoft
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Microsoft
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Microsoft
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Read full review
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Read full review
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
Microsoft
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
Microsoft
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Microsoft
The service provided is up to date, as discussed before buying.
Read full review
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Microsoft
  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots