What users are saying about
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1650 Ratings
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Top Rated
755 Ratings

Skype

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1650 Ratings
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Score 7.9 out of 101

Zoom

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Top Rated
755 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Skype

Skype is a great option for holding collaborative meetings when participants cannot meet in person. Skype allows users to create meetings with several people, which is useful. Because Skype is free and easy to install on various types of operating systems, it is a great choice for individuals or companies who need decent meeting software but also have budget constraints. Skype is also a good general choice for meeting software, because it can be used to call friends or family but is also a good choice for professional / workplace meetings. However, Skype will not work very well in areas without high speed internet.
Maike Holthuijzen profile photo

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.4
Zoom
8.6
High quality audio
Skype
8.0
Zoom
8.9
High quality video
Skype
7.7
Zoom
9.0
Low bandwidth requirements
Skype
6.6
Zoom
8.0
Mobile support
Skype
7.4
Zoom

Screen Sharing

Skype
7.9
Zoom
8.8
Desktop sharing
Skype
8.7
Zoom
9.3
Whiteboards
Skype
7.2
Zoom
8.4

Online Meetings / Events

Skype
8.2
Zoom
8.5
Calendar integration
Skype
8.5
Zoom
8.7
Meeting initiation
Skype
8.7
Zoom
8.7
Integrates with social media
Skype
8.1
Zoom
7.6
Record meetings / events
Skype
8.5
Zoom
8.8
Slideshows
Skype
7.4
Zoom
8.8

Online Events Collaboration

Skype
8.4
Zoom
8.5
Live chat
Skype
8.6
Zoom
8.6
Audience polling
Skype
8.4
Zoom
8.4
Q&A
Skype
8.2
Zoom
8.4

Online Events Security

Skype
8.6
Zoom
8.6
User authentication
Skype
8.9
Zoom
8.7
Participant roles & permissions
Skype
8.2
Zoom
8.6
Confidential attendee list
Skype
8.8
Zoom
8.5

Pros

Skype

  • Ease of managing contacts, with a few clicks I can add, move or delete contacts into my Skype home screen. Adding members to group chat is also extremely easy.
  • The away feature, if you miss a conversation an email with a summary of that conversation is sent to your email. This is handy if you're often away from your desk like I am.
  • Emoticons, haha, but in all reality the widely available emoticons adds a certain human touch to the text only conversations. Use of video and voice emoticons give us a way to express emotions over chat. This is good when you're often talking to people you don't see in person or talk to on the phone very often.
No photo available

Zoom

  • I’ve tried many different video call products (Google Hangouts, Appear.in, Uber Conference), and Zoom has been significantly higher-quality and more reliable. I very rarely have a call drop or have trouble with hearing people on Zoom calls.
  • Zoom has recently released a Chrome extension, which is a super convenient way to quickly start and schedule meetings. I enjoyed Appear.in for this reason, but the quality was too low. This is valuable for me as a project manager - I am able to quickly schedule Zoom meetings without leaving my current workflow (i.e. I can stay in Google Drive, Hubspot, Google Calendar, Gmail, or wherever else I am working and easily schedule a Zoom call).
  • Zoom’s “breakout room” feature is hugely valuable for the interactive client workshops we run. You can easily split multiple users into separate breakout rooms, then easily re-combine all participants back together in real time. I use this feature to facilitate design thinking workshops.
  • I use Zoom’s “copy the invitation” feature many times a day – I have very rarely had people I’m connecting with have any trouble joining the call, because the invitation has all of the information they need to easily connect, regardless of whether they are connecting by computer or by phone.
Andrew Pagels profile photo

Cons

Skype

  • While adding can modifying contacts is relatively easy after you figure it out, new users may struggle with this. Adding a simple plus button next to a persons name in a chat window would be a great help. a simple stream lined single or double click option would be great.
  • A gif repository. While Skype is a business tool some business isn't always so serious. My coworkers and I like to share links and other things quickly with each other over Skype to keep morale high. Being able to respond quickly to your buddy down the hall with a witty gif would make a difference.
  • Not exactly a bad thing but the group chat window could be confusing for new users. Streamlining this and allowing the user to drag themselves out of a chat instead of having to close a window or something similar may help with this.
No photo available

Zoom

  • Zoom has a LOT of functionality that I’ve never used (Polling, Whiteboard, Remote Control, et cetera). These features are buried within the “Settings” screens in Zoom. I think they could do a better job of suggesting features to users – perhaps giving little pop-ups or some kind of onboarding guide to show additional functionality of Zoom.
  • I don’t like that you have to download the Zoom app on your computer to use it. It is a fairly clunky user experience compared with some of the other solutions on the market (e.g. Appear.in allows you to create and join a meeting right from the URL bar).
  • I wish Zoom had more integration capabilities. I have started using the integration with Google Calendar and really like it. I would like more options to integrate the Zoom calls – especially 1) an automatic “save to Google Drive” (rather than just to Zoom or just to my computer), and 2) integrations with transcription services (e.g. Otter.ai) to easily create transcriptions from meetings.
Andrew Pagels profile photo

Likelihood to Renew

Skype

Skype 8.1
Based on 3 answers
Sleeker options available on the market but this is included with Microsoft
No photo available

Zoom

Zoom 9.5
Based on 11 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Skype

Skype 9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo

Zoom

Zoom 9.3
Based on 11 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype

Skype 10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo

Zoom

Zoom 8.9
Based on 10 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess profile photo

Implementation

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Zoom

Zoom 9.5
Based on 5 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Skype

It's very difficult to compare Skype to the other tools listed above that are in the database. Skype is much more fully featured and easy to use with many users than Google Hangouts or Google Duo. WebEx and GoToMeeting are better conference call style set ups but not really in the same market but do provide some similar services to Skype. Join.me and Cisco Jabber offer some screen sharing and instant messaging features as Skype and are a little better for those purposes. In essence Skype covers so many things that it's just an easy Swiss army knife style of tool.
Jason Hartigan profile photo

Zoom

We've previously been using Skype for all our communication internally. The trouble was some of the functionality that Zoom offers is superior and we found more seamless. Things such as screen share, whiteboarding, and meeting invitations. We also currently use Slack internally as a way of quick communication. When having a full meeting Slack is very slow and clunky compared to zoom which is lighting fast and easy to use.
Kevin Knudsen profile photo

Scalability

Skype

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan profile photo

Zoom

  • With Zoom we've been able to have improved collaboration on several levels internal and external.
  • We can host internal webinars through zoom which helps us generate interest and revenue.
  • Zoom has been a tool that allows the end users to record and use for later training purposes which have greatly improved business impact.
Kevin Knudsen profile photo

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype Editions & Modules

Skype
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison