What users are saying about
Top Rated
2497 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4841 Ratings
Top Rated
2497 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4841 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

  • Zoom ranks higher in 5 feature sets: Performance & Compatibility of Online Events Software, Screen Sharing, Online Meetings / Events, Online Events Collaboration, Online Events Security

Performance & Compatibility of Online Events Software

7.9

Skype

79%
8.1

Zoom

81%
Skype ranks higher in 3/4 features

High quality audio

8.4
84%
131 Ratings
8.4
84%
694 Ratings

High quality video

8.0
80%
129 Ratings
8.5
85%
696 Ratings

Low bandwidth requirements

6.9
69%
126 Ratings
N/A
0 Ratings

Mobile support

8.2
82%
114 Ratings
N/A
0 Ratings

Screen Sharing

7.9

Skype

79%
8.3

Zoom

83%
Skype ranks higher in 1/2 features

Desktop sharing

8.3
83%
114 Ratings
8.8
88%
689 Ratings

Whiteboards

7.5
75%
57 Ratings
N/A
0 Ratings

Online Meetings / Events

8.0

Skype

80%
8.3

Zoom

83%
Zoom ranks higher in 3/5 features

Calendar integration

7.9
79%
81 Ratings
8.4
84%
617 Ratings

Meeting initiation

8.4
84%
102 Ratings
8.5
85%
676 Ratings

Integrates with social media

7.6
76%
61 Ratings
N/A
0 Ratings

Record meetings / events

7.8
78%
73 Ratings
8.6
86%
650 Ratings

Slideshows

8.2
82%
65 Ratings
N/A
0 Ratings

Online Events Collaboration

8.1

Skype

81%
8.3

Zoom

83%
Skype ranks higher in 3/3 features

Live chat

8.6
86%
107 Ratings
8.6
86%
590 Ratings

Audience polling

7.6
76%
62 Ratings
N/A
0 Ratings

Q&A

8.1
81%
59 Ratings
N/A
0 Ratings

Online Events Security

7.6

Skype

76%
8.2

Zoom

82%
Zoom ranks higher in 2/3 features

User authentication

7.8
78%
83 Ratings
8.2
82%
506 Ratings

Participant roles & permissions

7.4
74%
79 Ratings
8.3
83%
559 Ratings

Confidential attendee list

7.7
77%
58 Ratings
N/A
0 Ratings

Attribute Ratings

  • Skype is rated higher in 1 area: Likelihood to Renew
  • Zoom is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Skype and Zoom are tied in 1 area: Implementation Rating

Likelihood to Recommend

7.9

Skype

79%
136 Ratings
8.5

Zoom

85%
716 Ratings

Likelihood to Renew

9.9

Skype

99%
4 Ratings
9.5

Zoom

95%
15 Ratings

Usability

7.0

Skype

70%
2 Ratings
8.8

Zoom

88%
37 Ratings

Availability

Skype

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Performance

Skype

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Support Rating

8.1

Skype

81%
75 Ratings
8.5

Zoom

85%
51 Ratings

Implementation Rating

10.0

Skype

100%
3 Ratings
10.0

Zoom

100%
14 Ratings

Configurability

Skype

N/A
0 Ratings
7.0

Zoom

70%
2 Ratings

Contract Terms and Pricing Model

Skype

N/A
0 Ratings
7.8

Zoom

78%
14 Ratings

Ease of integration

Skype

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Product Scalability

Skype

N/A
0 Ratings
10.0

Zoom

100%
1 Rating

Professional Services

Skype

N/A
0 Ratings
9.1

Zoom

91%
8 Ratings

Vendor post-sale

Skype

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Vendor pre-sale

Skype

N/A
0 Ratings
10.0

Zoom

100%
2 Ratings

Likelihood to Recommend

Microsoft

Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
Read full review

Zoom

In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
Read full review

Pros

Microsoft

  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Read full review

Cons

Microsoft

  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
Read full review

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Read full review

Pricing Details

Skype

Starting Price

Editions & Modules

Skype editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoom

    Starting Price

    $0

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules
    BasicFree1
    Pro$149.902
    Business$199.903
    Business Plus$250.004
    EnterpriseCustom5
    Add-On - Zoom Whiteboard$24.906
    Add-On - Large Meetingsstarting at $6007
    Add-On - Cloud Storagestarting at $1208
    Add-On Zoom Translated Captions$59
    Add-On Audio Conferencingstarting at $120010
    Add-On Zoom Phone Power PackStarting at $30011
    Add-On - Conference Room Connector$49912
    Add-On - Zoom IQ for SalesContact Sales13
    Add-On - Quality of Service SubscriptionContact Sales14

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Microsoft

    I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.
    Read full review

    Zoom

    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review

    Usability

    Microsoft

    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Read full review

    Zoom

    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Read full review

    Reliability and Availability

    Microsoft

    No answers on this topic

    Zoom

    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review

    Performance

    Microsoft

    No answers on this topic

    Zoom

    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review

    Support Rating

    Microsoft

    I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Read full review

    Zoom

    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Read full review

    Implementation Rating

    Microsoft

    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Read full review

    Zoom

    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review

    Alternatives Considered

    Microsoft

    Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
    Read full review

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Read full review

    Contract Terms and Pricing Model

    Microsoft

    No answers on this topic

    Zoom

    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Read full review

    Scalability

    Microsoft

    No answers on this topic

    Zoom

    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Read full review

    Professional Services

    Microsoft

    No answers on this topic

    Zoom

    The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
    Read full review

    Return on Investment

    Microsoft

    • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
    • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
    • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
    Read full review

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Read full review

    Add comparison