What users are saying about

Skype

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1521 Ratings

Zoom

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Top Rated
612 Ratings

Skype

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1521 Ratings
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Score 7.8 out of 101

Zoom

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Top Rated
612 Ratings
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Score 8.8 out of 101

Add comparison

Likelihood to Recommend

Skype

Skype is a great option for holding collaborative meetings when participants cannot meet in person. Skype allows users to create meetings with several people, which is useful. Because Skype is free and easy to install on various types of operating systems, it is a great choice for individuals or companies who need decent meeting software but also have budget constraints. Skype is also a good general choice for meeting software, because it can be used to call friends or family but is also a good choice for professional / workplace meetings. However, Skype will not work very well in areas without high speed internet.
Maike Holthuijzen profile photo

Zoom

Zoom has, in my experience, performed well in multiple contexts ranging from personal use to large-scale business meetings. Its user-friendliness and quick setup make it ideal even for one-off calls between friends or colleagues; and its robust feature set (especially at the pro+ levels), capacity to facilitate many participants and recording functionality all make it a powerful tool at the corporate level. I cannot think of any scenarios where Zoom wouldn't be a great fit.
Brock Ross profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.6
Zoom
8.7
High quality audio
Skype
8.1
Zoom
8.9
High quality video
Skype
8.0
Zoom
9.1
Low bandwidth requirements
Skype
6.7
Zoom
8.0
Mobile support
Skype
7.5
Zoom

Screen Sharing

Skype
7.9
Zoom
9.0
Desktop sharing
Skype
8.7
Zoom
9.4
Whiteboards
Skype
7.1
Zoom
8.5

Online Meetings / Events

Skype
8.2
Zoom
8.6
Calendar integration
Skype
8.5
Zoom
8.8
Meeting initiation
Skype
8.7
Zoom
8.8
Integrates with social media
Skype
8.1
Zoom
7.8
Record meetings / events
Skype
8.4
Zoom
8.9
Slideshows
Skype
7.4
Zoom
8.8

Online Events Collaboration

Skype
8.6
Zoom
8.6
Live chat
Skype
9.0
Zoom
8.5
Audience polling
Skype
8.4
Zoom
8.6
Q&A
Skype
8.4
Zoom
8.6

Online Events Security

Skype
8.6
Zoom
8.7
User authentication
Skype
8.9
Zoom
8.7
Participant roles & permissions
Skype
8.2
Zoom
8.7
Confidential attendee list
Skype
8.7
Zoom
8.7

Pros

  • It does video calling very well.
  • You can share files easily over the platform.
  • The chat / instant messaging feature was robust.
  • It's very accessible. Users on many platforms can use it.
  • It is reliable. I have not had issues with uptime or charshing.
Jason Hartigan profile photo
  • User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
  • Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
  • Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.
Brock Ross profile photo

Cons

  • Speed Dial - When using the speed dial function through my phone, which is determined by my favorites in Skype messenger, there is an occasional error in the call. Even though I am using the speed dial for phone, the call will register for the recipient through their computer and they cannot answer on their landline. I then have to hang up and manually dial their number.
  • Video Call Quality - While the ease of setting up a conference call is there, the quality of the video calls could still be improved. The audio runs without issue but the quality of the video can still become grainy, pixellated, or frozen.
  • User Name Incongruity - The list of contacts on Skype messenger is not congruent in the way it lists users. Some users are listed by email, some are listed by a user name, and some are listed by last name and first name. This is not a glaring issue, but I am not familiar with some user names, which results in having to do a manual look up for some people. It would be easier if they were all able to be listed by first and last name.
Kathleen E. Hobson profile photo
  • One default setting that I personally dislike is when a presenter shares their screen, it automatically opens to a full screen on my computer. If I'm using 1 monitor and am taking notes in another software on my computer, this can become frustrating as I have to quickly make the selection to exit out of the full screen so that I can also see my notes. Perhaps Zoom could create an integration with another note taking software (like Evernote) so that you could have a pop-out in the Zoom meeting to take notes and then have those sync to your note taking software automatically.
Alicia Gates, CPA profile photo

Likelihood to Renew

Skype8.3
Based on 3 answers
Sleeker options available on the market but this is included with Microsoft
No photo available
Zoom9.1
Based on 9 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo
Zoom9.0
Based on 9 answers
Because Zoom is so easy, I'm starting to use it for family calls with my grandmother.
Rocky Kev profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo
Zoom8.5
Based on 7 answers
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
Stefan Scherbik profile photo

Implementation

Skype8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo
Zoom8.7
Based on 4 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik profile photo

Alternatives Considered

Skype integrates with other products like Microsoft outlook better than others. If you are using the Microsoft suite in your organization this product is for you. Other products like Jabber have the chat abilities but they are not as user-friendly and able to manage large chats for an individual per day.
No photo available
Zoom stacks up very favorably against the other Video Conferencing/ Web Meeting Software I have used int he past. It is a bonus that the free personal version has som much functionality & quality that it suits my requirements without requiring me to upgrade to the paid version. I have Zoom in my armory of such services that I use on a regular basis. I try to encourage clients to use it with me more.
Vince McConville profile photo

Scalability

No score
No answers yet
No answers on this topic
Zoom10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

  • Skype brought our team together over a common dislike.
  • We have a team of developers who cannot help themselves but go on and on about how much they hate Skype. I cannot blame them, we all agree.
No photo available
  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
Nicolas Costa Ossa profile photo

Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Skype Editions & Modules
Skype
Additional Pricing Details

Skype More Information

Zoom

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Zoom More Information