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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Skype (discontinued)

    Score7.1 out of 10
    N/ASkype (the personal edition or Skype free) was a web meeting, video conferencing, and VoIP software, now superseded by Microsoft Teams' free edition and unsupported from May 2025.

    $2.99

    per month

    Zoom Workplace

    Score8.6 out of 10
    N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $16.99

    per month per user

    Pricing
    Skype (discontinued)Zoom Workplace
    Editions & Modules
    United States Subscription
    $2.99
    per month
    North America Subscription
    $6.99
    per month
    India Subscription
    $7.99
    per month
    Add-On Zoom Translated Captions
    $5
    per month per license
    Pro
    $16.99
    per month per user
    Business
    $21.99
    per month per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Zoom Whiteboard
    starting at $2.49
    per month per user
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    Skype (discontinued)Zoom Workplace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Community Pulse
    Skype (discontinued)Zoom Workplace
    Considered Both Products
    Discontinued Products
    Chose Skype (discontinued)
    As a whole business, we did not go with Skype. But for selected use cases we did. These scenarios were based upon what technology the other parties had access to. They were comfortable using Skype so we adapted to using it. We have used it to connect classes on site and off …
    Incentivized
    Chose Skype (discontinued)
    Skype is a great app for various purposes, such as texting, calling, video chatting, and even holding virtual meetings. Regardless of connection speed, it provides the best quality and user experience. Skype's user base, reliability, and ease of use are unrivaled, and because …
    Incentivized
    Chose Skype (discontinued)
    As a business messaging solution, Skype for Business has been replaced by Microsoft Teams which has been a significant upgrade. But the normal Skype hasn't really changed or developed much over the years leading to a steady decline in its customer base as well. A few years back …
    Incentivized
    Chose Skype (discontinued)
    Skype is inexpensive and easy to use, and all of us may access it through the internet. Because of concerns about privacy and security, I value Skype's longevity much. With this system, we can deal with people in distant locations since it is more dependable regularly. The …
    Incentivized
    Chose Skype (discontinued)
    Skype was used literally only cause it was included in the Microsoft Suite and we did not need to pay for another service. However, after using it for some time and constantly running into audio/video issues (especially during client presentations when sharing powerpoint, …
    Incentivized
    Chose Skype (discontinued)
    Lee's functionality than Zoom, more glitches and log in complications than Google, but affordable and familiar for most of our clients and staff, which makes it an easy tool for a nonprofit. In general, we use Zoom and Google more but Skype is still a useful tool.
    Incentivized
    Chose Skype (discontinued)
    Skype works better than Google Hangouts simply because everyone in the organization has a skype address that comes from being an employee here. Not everyone has a google account, so it's hard to meet or use Google tools.
    The university has also worked with Zoom so that we can …
    Incentivized
    Chose Skype (discontinued)
    Team meetings are easy with Skype. Demo presentations are another thing where it stands out from the rest of its competitors. Reminders are another thing done here. Video conferencing and screen sharing is very much improved through Skype and Skype for Business desktop and …
    Incentivized
    Chose Skype (discontinued)
    We have Cisco Jabber, Zoom and Rocket. Chat rolled out across organizations but they all lack the flexibility and attractiveness of Skype when it's coming to day-to-day work and solving business needs, even though they possess some important features and characteristics that …
    Incentivized
    Chose Skype (discontinued)
    Skype lags behind in the kind of integrated functionality that other platforms provide. I believe Microsoft is planning to move away from Skype entirely, but Microsoft Teams are far superior. Not only do they provide instant messaging capabilities but all of the features are …
    Incentivized
    Chose Skype (discontinued)
    Mostly security reasons and focused on doing one thing well. People know the name and the ring of Skype. One of the best and longest in the business. Caters to much of the older generation due to longevity. Older generations like tried and true and often shy away from the new …
    Incentivized
    Chose Skype (discontinued)
    They both have their pros and cons. They work well--easy to use and operate. I don’t have a lot of negative things to say about either of them. I have enjoyed both systems and learned about the nuances of each one. I think it’s important to keep up with technology to say ahead …
    Incentivized
    Chose Skype (discontinued)
    Zoom doesn’t allow you to connect with clients for free for several hours which I need occasionally. I don’t need Skype consistently like that of zoom but I like that it’s there when I need a longer meeting. In general, I find zoom to be a higher quality video experience.
    Incentivized
    Chose Skype (discontinued)
    Skype used to be the go-to for everyone we worked with about 5 years ago but Google Meet and Zoom have quickly overcame the service. I'm not sure why though as the services are fairly interchangeable.

    On our Windows computers Skype runs better than Zoom and Google Meet but on …
    Incentivized
    Chose Skype (discontinued)
    Zoom is my preference for professional meetings, while Skype is nice for communication within my organization. I find Zoom to be more professional due to its aesthetic. Skype has tremendous marketing and customer outreach that has carried its name for a while, but they are …
    Incentivized
    Chose Skype (discontinued)
    Skype has a way better user interface, which is considerably more convenient to use. Obviously, compared to the competitors, Skype stands out as more professional software, which is supported on a lot of devices on different operating systems. As for me, Skype is also more …
    Incentivized
    Chose Skype (discontinued)
    Skype is very fast compared to the others. It has an easy user interface where no special training is required.
    It has a very supportive team that helps immediately when we need help. Compared to other software, Skype is very cheap in both purchasing cost and maintenance cost …
    Incentivized
    Chose Skype (discontinued)
    Even though Zoom has familiar features to Skype, it is more costly. In order to have unlimited minutes to video conference with Zoom without being disconnected, you have to pay for that service, whilst Skype is totally free and you are allowed to video conference as long as you …
    Incentivized
    Chose Skype (discontinued)
    Zoom costs more to use than Skype. However similar in features and has more support in the current business environment. WhatsApp is free but not at all as integrated into your system like Skype, It's not multi-platform like Skype is. It works on the PC but it has to be …
    Incentivized
    Chose Skype (discontinued)
    Skype's screen sharing tool is unbeatable!
    Incentivized
    Chose Skype (discontinued)
    Same as before with updates and more features. Nothing much more to say, it's been practical. Zoom is efficient but doesn't allow chat like everyone is already familiar nowadays. (ex; Microsoft, ICQ, MSN, Messenger, Facebook Messenger, etc.) Chatting is now second nature to …
    Incentivized
    Chose Skype (discontinued)
    Skype is good for:
    • Internal video calls and screen sharing.
    • Easy and affordable tool for foreign calls (you can purchase a small credit for every user, so he can make foreign calls from everywhere in affordable prices).
    Incentivized
    Chose Skype (discontinued)
    • Although you can't do a lot of users in one video chat, Skype still has the best video quality for virtual meetings.
    • Skype is the cheapest among the alternatives. It is absolutely free after all.
    • Skype has been the longest-running platform for online communication. It is still …
    Incentivized
    Chose Skype (discontinued)
    We stick with Zoom as a company wherever we can, especially for client communications. We sometimes use Hangouts if it's convenient for a short conversation. We stay away from WebEx and Skype as much as we can (but keep Skype available since it's sometimes requested by …
    Incentivized
    Chose Skype (discontinued)
    I think Zoom is more suited for a company, whereas Skype is more for personal use. Zoom has the meeting capabilities that are more geared toward company usage compared to Skype.
    Incentivized
    Zoom
    Chose Zoom Workplace
    Zoom Workplace has a range of products that are closely integrated and is fairly customizable so that we are better able to control branding and improve efficiency. Other platforms like Skype have often faced connection issues and do not have as many advanced features.
    Incentivized
    Chose Zoom Workplace
    I think Zoom Workplace is so much better than Skype
    Incentivized
    Chose Zoom Workplace
    1. Zoom
    2. Google Meet
    3. Skype
    Incentivized
    Chose Zoom Workplace
    As I mentioned before, Zoom Workplace offers many more options (integration with multiple apps, AI support, high-quality recordings, multi-participant meetings, etc.). Furthermore, since Zoom Workplace is the leading platform, it's easier for my clients and other professionals …
    Incentivized
    Chose Zoom Workplace
    Battle tested + Popular brand "Zoom", in a nutshell. While MS teams and WebEx are popular in the corporate world, it is Zoom Workplace that has a much broader and overall appeal. Jitsi Meet seems to have the least recall (overall) so far. And given the marginal price …
    Incentivized
    Chose Zoom Workplace
    I did not choose Zoom Workplace, my company did.
    Incentivized
    Chose Zoom Workplace
    Zoom Workplace is certainly the superior product, but MS Teams gives it a run for its money due to all of the AI integrated features that MS CoPilot has added to the entire MS Office product portfolio. If Zoom added more AI features, and possibly something similar to ZoomInfo …
    Incentivized
    Chose Zoom Workplace
    We use Microsoft 365 for everything we do as a company. Except for video communication. For that we use Zoom Workplace, even though Teams is integrated into our other Microsoft products. We found Teams difficult to use and buggy, whereas Zoom Workplace always just works. It is …
    Incentivized
    Chose Zoom Workplace
    I think Zoom Workplace is about equivalent to the Webex suite. However, Microsoft has the edge due to the breadth of capabilities packaged with Microsoft 365/Entra.
    Incentivized
    Chose Zoom Workplace
    Zoom is equal in parity to all of the tools mentioned above at a bare minimum, and for some of them it goes above and beyond - for video conferencing, Zoom is well past Meet and Teams. It's less obtrusive than Teams on a PC, and it doesn't strain older hardware like Meet does.
    Incentivized
    Chose Zoom Workplace
    Microsoft Teams is probably the closest competitor, but I prefer Zoom Workplace's call quality and user experience.
    Incentivized
    Chose Zoom Workplace
    Zooms overall layout is far better than others. User friendly and the options/settings are placed in a methodical way. Also, the ease of use between devices is good, going from computer to phone and vice versa is easy.
    Incentivized
    Chose Zoom Workplace
    I always used Microsoft Teams and I have had issues with my connection, backgrounds, and even audio quality not working well with my drivers. I switched to Zoom Workplace not only because I did not have a Microsoft license at some point, but also do try these features that …
    Incentivized
    Chose Zoom Workplace
    More features, better UI, more user friendly
    Incentivized
    Chose Zoom Workplace
    More reliable, faster, and better quality
    Incentivized
    Chose Zoom Workplace
    We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad.
    Incentivized
    Chose Zoom Workplace
    Low cost and improve quality when you have several participants.
    Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used.
    Support provided by the vendor is also an incredible key feature of …
    Incentivized
    Chose Zoom Workplace
    The main core reason why we are still choosing Zoom its because of the large-list feature. With Google Meet we have the limitation of potential attendees to the meeting, that results in a big issue for meetings where we need to involve large portions or the whole company.
    Incentivized
    Chose Zoom Workplace
    Our concern was easy to use platform and simple User Interface. We found Zoom standing top of the three we evaluated.
    Incentivized
    Chose Zoom Workplace
    Zoom is much better than using a source such as Vonage for business meeting solutions. The main reason would be Vonage has limits and can't always function properly when using a government computer. In those situations, one would need to use a mobile device. When it comes to …
    Incentivized
    Chose Zoom Workplace
    Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good.
    Incentivized
    Chose Zoom Workplace
    Zoom is a tool used for meetings and real-time conferences, academic, business, and also personality-wise. It complements Miro since both are collaborative. Even by sharing the screen in Zoom of Miro boards is something I often do.
    Incentivized
    Chose Zoom Workplace
    We have used Zoom for many years now and continue to use it on. While they share features with the other tools that I have listed, learning and getting acclimated to Zoom was easier.
    Incentivized
    Chose Zoom Workplace
    Zoom has a very friendly UI that allows any kind of people to easily use the application, it has a light design but with all the necessary features without overflooding the options. Zoom has great stability and great performance among other counterparts making this a very …
    Incentivized
    Key User Insights
    Would buy again
    86%
    Would buy again
    85 Answers
    92%
    Would buy again
    412 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    80 Answers
    93%
    Delivers good value for the price
    386 Answers
    Happy with the feature set
    85%
    Happy with the feature set
    84 Answers
    95%
    Happy with the feature set
    437 Answers
    Lived up to sales and marketing promises
    84%
    Lived up to sales and marketing promises
    53 Answers
    92%
    Lived up to sales and marketing promises
    287 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    70 Answers
    95%
    Implementation went as expected
    327 Answers
    Features
    Skype (discontinued)Zoom Workplace
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    6.2
    138 Ratings
    24% below category average
    Zoom Workplace
    8.5
    1005 Ratings
    1% above category average
    High quality audio6.5135 Ratings8.8997 Ratings
    High quality video7.2133 Ratings8.9997 Ratings
    Low bandwidth requirements5.5130 Ratings00 Ratings
    Mobile support5.5118 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    6.2
    119 Ratings
    25% below category average
    Zoom Workplace
    8.7
    1005 Ratings
    2% above category average
    Desktop sharing5.5118 Ratings9.31004 Ratings
    Whiteboards6.860 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    6.0
    118 Ratings
    31% below category average
    Zoom Workplace
    8.7
    1011 Ratings
    1% above category average
    Calendar integration6.185 Ratings9.0922 Ratings
    Meeting initiation6.3106 Ratings9.1985 Ratings
    Integrates with social media4.465 Ratings00 Ratings
    Record meetings / events7.077 Ratings9.2960 Ratings
    Slideshows6.268 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    5.3
    111 Ratings
    41% below category average
    Zoom Workplace
    8.5
    873 Ratings
    2% above category average
    Live chat5.5110 Ratings9.1855 Ratings
    Audience polling5.364 Ratings00 Ratings
    Q&A5.362 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    7.4
    101 Ratings
    9% below category average
    Zoom Workplace
    8.9
    863 Ratings
    11% above category average
    User authentication8.988 Ratings8.9754 Ratings
    Participant roles & permissions7.183 Ratings8.7828 Ratings
    Confidential attendee list6.260 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    6.5
    4 Ratings
    12% below category average
    Zoom Workplace
    -
    Ratings
    Video conferencing5.74 Ratings00 Ratings
    Audio conferencing6.54 Ratings00 Ratings
    Video screen sharing6.14 Ratings00 Ratings
    Instant messaging7.94 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    -
    Ratings
    Zoom Workplace
    8.1
    235 Ratings
    5% below category average
    Hosted PBX00 Ratings8.3111 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.8140 Ratings
    Directory of employee names00 Ratings8.2217 Ratings
    Call Management
    Comparison of Call Management features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    -
    Ratings
    Zoom Workplace
    8.2
    263 Ratings
    6% below category average
    Answering rules00 Ratings8.6191 Ratings
    Call recording00 Ratings8.7239 Ratings
    Call park00 Ratings7.9146 Ratings
    Call screening00 Ratings8.0164 Ratings
    Message alerts00 Ratings8.2209 Ratings
    Business SMS/External Messaging00 Ratings8.0134 Ratings
    Voicemail Transcription00 Ratings8.0182 Ratings
    Mobile apps
    Comparison of Mobile apps features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    -
    Ratings
    Zoom Workplace
    8.9
    296 Ratings
    1% above category average
    Mobile app for iOS00 Ratings8.8262 Ratings
    Mobile app for Android00 Ratings8.9180 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Skype (discontinued) and Zoom Workplace
    Feature
    Skype (discontinued)
    -
    Ratings
    Zoom Workplace
    8.7
    248 Ratings
    2% above category average
    Centralized communications management00 Ratings8.9198 Ratings
    Team messaging00 Ratings8.9213 Ratings
    Team document sharing00 Ratings8.6192 Ratings
    Call and meeting analytics00 Ratings8.4201 Ratings
    Best Alternatives
    Skype (discontinued)Zoom Workplace
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Skype (discontinued)Zoom Workplace
    Likelihood to Recommend
    9.3
    (140 ratings)
    8.8
    (1069 ratings)
    Likelihood to Renew
    10.0
    (5 ratings)
    9.4
    (27 ratings)
    Usability
    6.0
    (4 ratings)
    9.5
    (46 ratings)
    Availability
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Performance
    10.0
    (1 ratings)
    9.0
    (3 ratings)
    Support Rating
    10.0
    (42 ratings)
    6.4
    (46 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    6.4
    (11 ratings)
    Configurability
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    8.0
    (13 ratings)
    Ease of integration
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    Product Scalability
    10.0
    (1 ratings)
    9.8
    (3 ratings)
    Professional Services
    10.0
    (1 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    7.3
    (2 ratings)
    User Testimonials
    Skype (discontinued)Zoom Workplace
    Likelihood to Recommend
    Discontinued Products
    Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.
    Incentivized
    Read full review
    Zoom
    In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Incentivized
    Read full review
    Zoom
    • Audio quality of phone calls is spot on. Calls are clear and crisp.
    • Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
    • Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
    • It is hard to figure out how to use emojis and upload images in the chat.
    • The background images do not fool anybody....it is clearly not your real background.
    Incentivized
    Read full review
    Zoom
    • Love notes - allow insertion of table or grid
    • Allow admin to turn off DND
    • Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
    Read full review
    Zoom
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review
    Usability
    Discontinued Products
    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Incentivized
    Read full review
    Zoom
    Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
    Read full review
    Reliability and Availability
    Discontinued Products
    No answers on this topic
    Zoom
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review
    Performance
    Discontinued Products
    No answers on this topic
    Zoom
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review
    Support Rating
    Discontinued Products
    I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Incentivized
    Read full review
    Zoom
    Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Incentivized
    Read full review
    Zoom
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review
    Alternatives Considered
    Discontinued Products
    We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible
    Incentivized
    Read full review
    Zoom
    Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Discontinued Products
    No answers on this topic
    Zoom
    The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
    Read full review
    Scalability
    Discontinued Products
    No answers on this topic
    Zoom
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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    Professional Services
    Discontinued Products
    The service provided is up to date, as discussed before buying.
    Read full review
    Zoom
    Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
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    Return on Investment
    Discontinued Products
    • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
    • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
    • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
    Incentivized
    Read full review
    Zoom
    • We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
    • We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
    • Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible
    Incentivized
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    ScreenShots

    Zoom Workplace Screenshots

    Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.