What users are saying about
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Top Rated
2223 Ratings
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Top Rated
709 Ratings

Slack

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Top Rated
2223 Ratings
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Score 8.8 out of 101

Zoom

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Top Rated
709 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Slack

It is especially valuable in helping with communcation between remote team members. The ability to call and share screens is really helpful, and has become our go to method to communicate, eliminating the need for Skype and our various conference call systems available in our company. Using Slack for calls and meetings is now extensive within our group, and is done many, many times per day. it is easy to add people and to share and give sharing capabilities to other team members.
Amy Sternin profile photo

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Project Management

Slack
7.5
Zoom
Task Management
Slack
7.5
Zoom
Gantt Charts
Slack
6.8
Zoom
Scheduling
Slack
7.6
Zoom
Workflow Automation
Slack
6.5
Zoom
Mobile Access
Slack
8.8
Zoom
Search
Slack
7.8
Zoom
Visual planning tools
Slack
7.2
Zoom

Communication

Slack
8.4
Zoom
Chat
Slack
9.4
Zoom
Notifications
Slack
8.8
Zoom
Discussions
Slack
9.1
Zoom
Surveys
Slack
7.5
Zoom
Internal knowledgebase
Slack
8.6
Zoom
Integrates with GoToMeeting
Slack
7.9
Zoom
Integrates with Gmail and Google Hangouts
Slack
8.0
Zoom
Integrates with Outlook
Slack
7.7
Zoom

File Sharing & Management

Slack
8.0
Zoom
Versioning
Slack
7.4
Zoom
Video files
Slack
7.9
Zoom
Audio files
Slack
8.0
Zoom
Document collaboration
Slack
7.4
Zoom
Access control
Slack
8.5
Zoom
Advanced security features
Slack
8.2
Zoom
Integrates with Google Drive
Slack
8.4
Zoom
Device sync
Slack
8.6
Zoom

Performance & Compatibility of Online Events Software

Slack
Zoom
8.6
High quality audio
Slack
Zoom
8.9
High quality video
Slack
Zoom
9.1
Low bandwidth requirements
Slack
Zoom
8.0

Screen Sharing

Slack
Zoom
8.9
Desktop sharing
Slack
Zoom
9.2
Whiteboards
Slack
Zoom
8.5

Online Meetings / Events

Slack
Zoom
8.5
Calendar integration
Slack
Zoom
8.7
Meeting initiation
Slack
Zoom
8.6
Integrates with social media
Slack
Zoom
7.5
Record meetings / events
Slack
Zoom
8.8
Slideshows
Slack
Zoom
8.7

Online Events Collaboration

Slack
Zoom
8.5
Live chat
Slack
Zoom
8.6
Audience polling
Slack
Zoom
8.4
Q&A
Slack
Zoom
8.4

Online Events Security

Slack
Zoom
8.6
User authentication
Slack
Zoom
8.6
Participant roles & permissions
Slack
Zoom
8.6
Confidential attendee list
Slack
Zoom
8.6

Pros

Slack

  • Sending notifications when messages are sent to you.
  • Ease of user interface.
  • Ability to add and communicate to people outside of your organization.
  • Ability to share images and documents.
Amy Sternin profile photo

Zoom

  • It takes under a minute to set up a link to email to clients. That's great, especially when you're in the middle of a call and need clients to jump on the computer with you.
  • I'm not particularly fond of being on camera, so it's easy to use Zoom without it.
  • The free version is pretty robust, but at $15/mo, upgrading isn't a big issue.
  • It's a significant part of my marketing stack, and I recommend it all the time.
Robbin Block profile photo

Cons

Slack

  • We are happy with all the funcationality in Slack.
Amy Sternin profile photo

Zoom

  • This is a rare thing to say, because I'm always evaluating low-cost marketing software, but I haven't found any problems yet. Could be because I haven't moved beyond the Web conferencing features.
Robbin Block profile photo

Likelihood to Renew

Slack

Slack 9.6
Based on 6 answers
Slack sitll lacks in functionality. It's better than Skype for Business in many ways, but it is still another chat/message board app. It has limits in free version and paid versions. Also Windows app has errors that bother me, for example, I see number on one of my team's icons. It suggests that one of channels has unread messages; I check all channels - no unread messages, but that "1" still appears
Filip Witkowski profile photo

Zoom

Zoom 9.0
Based on 9 answers
Zoom is easy to use and easy to send to first-time users who I may only meet with once or twice via video chat.
Rachel Hudish profile photo

Usability

Slack

Slack 9.3
Based on 7 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver profile photo

Zoom

Zoom 8.9
Based on 9 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Slack

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Slack

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Slack

Slack 9.0
Based on 1 answer
No answer on this topic is available.

Zoom

Zoom 8.4
Based on 8 answers
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
Rachel Hudish profile photo

Implementation

Slack

Slack 10.0
Based on 1 answer
No answer on this topic is available.

Zoom

Zoom 8.9
Based on 4 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

Slack

We liked the modern look of Slack. We also liked the policy philosophy of the Slack team because it seemed to give a lot of attention to what its users always wanted to improve and although Skype was also a good alternative, we opted for Slack because of these factors.
Marcio Vizoli profile photo

Zoom

Zoom is SO much better than the other web conference options out there. We selected Zoom because we tested it, and all of our employees absolutely loved it. It was so easy to convince our IT Team to switch over to Zoom. It meant fewer issues for them to fix
Michael Kim profile photo

Scalability

Slack

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Slack

  • Slack streamlines all the internal communication of the company, consequently helps to streamline several other procedures of the company thus giving more time of productivity to the officials. Slack is also an attractive and pleasant program for the officials, who like to use it, the look of it helps soften and delay fatigue due to hours of message exchanges, which would certainly be more stressful if they were made through an email exchange.
Marcio Vizoli profile photo

Zoom

  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
Nicolas Costa Ossa profile photo

Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slack Editions & Modules

Slack
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison